Large Equipment Rental Repair DC Supervisor
The Rental Repair Supervisor is responsible for the success of assigned functions within a complex Rental Operations Facility (ROF) to ensure that it is an outstanding place to work. The Rental Repair Supervisor will be responsible for fleet readiness, customer and store owned repairs, apprentice technician training, and mobile Rental technician productivity. The Rental Repair Supervisor works with the Rental Branch Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the ROF. Rental Repair Supervisors must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the ROF success.
Key Responsibilities:
- 40% Supervise Associates: Supervises and monitors personnel work assignments, work flow, performance and work standards, accuracy, and productivity. Follow-up on payroll record keeping and reporting. Writes and conducts employee appraisals and reviews. Administers progressive discipline, (counseling, oral and written warnings), and employee terminations.
- 30% Direct and Assist: Provides a hands-on approach in the organization, scheduling of personnel, and directing of day-to-day activities to include order filling, stocking, shipping, receiving, and inventory control.
- 10% Communication and Collaboration: Maintains complete and open lines of communication between the facility and corporate office to facilitate efficient facility operations.
- 10% Manage Budget: Adheres to budget requirements and works toward obtaining objectives and facility performance goals.
- 10% Recruiting and Hiring: Manages and oversees facility personnel responsibilities to include: recruiting, new hire orientation, and onboarding
Direct Manager/Direct Reports:
- This position reports to the Rental Branch Manager.
- This position has up to 12 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to draw accurate conclusions from financial documentation
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Drives Results - Consistently achieving results, even under tough circumstances
- Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
Large Equipment Inside Sales Rep
The Insides Sales Representative (ISR) is responsible for maintaining a consultative and engaging customer experience for Home Depot Rental managed account customers and territory-based Rental Sales Associates. This position requires a high-level of knowledge of LE Delivery rental systems, strong organizational skills, and a passion to deliver an excellent end-to-end experience for Home Depot Rental customers. The ISR will also be responsible for building strong relationships with key Rental Operations Facility team members, including but not limited to dispatchers, drivers, technicians, and the branch manager.
Key Responsibilities:
- 25% Assist Internal Sales Partners and Call Center Agents - Assists internal partners, such as the national account reps and call center agents with ensuring national account customers have excellent experiences at the local level. Supports issue resolution as necessary
- 50% Drives Business -Excellent Customer Service - Drives repeat business by providing excellent customer service, detailed quotes, accurate contracts, extensions, and responsiveness. Completes assignments efficiently while paying close attention to detail Continually works to support internal rental partners, with focus on supporting field-based sales associates. Provides customer follow-up, reconciles issues and ensures customer needs are fulfilled
- 25% Qualifies Leads - Qualifies leads from multiple sources, including but not limited to, Pro Intelligence dashboards, Dodge, and other sources as provided. Distributes appropriate leads to field-based sales associates. Works smaller prospects and current customers to grow share of wallet
Direct Manager/Direct Reports:
- This Position typically reports to ROF Branch Manager
- This Position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of Tableau
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Being Resilient
- Business Insights
- Courage
- Decision Quality
- Persuades
- Demonstrates Self-Awareness
- Manages Complexity
- Plans and Aligns
- Situational Adaptability
- Values Differences
- Communicates Effectively
- Customer focus
- drives Results
- manages Conflict
- resourcefulness
Sr. Large Equipment Field Rental Technician
The Sr Field Rental Technician is an experienced, highly skilled mobile repair technician performing repairs on many types of rental construction equipment. Types of equipment ranging from earthmoving, aerial, landscaping, and material handling equipment. Majority of repairs will be on a jobsite or in a mobile environment. Repairs will range from general repairs and maintenance, up to more complex repairs on hydraulic, electrical and diesel engines.
This position reports directly to the Rental Repair Supervisor (RRS) supporting the overall service efforts at the Rental Operations Facility (ROF), but primarily repairing and servicing current customers with repair needs in the field. The Sr Field Rental Tech will also play a key role to teach and train other associates passing on their in-depth rental repair and equipment knowledge.
This position will be required to be on call with rotating schedule including nights and weekends and will performs other duties listed on this job descriptions as well as other duties assigned by the Rental Repair Supervisor.
Key Responsibilities:
- 10% Communicate Operating Procedures - Provides expert knowledge to all Rental associates and customer in the proper operation of the equipment and standard operating procedures
- 70% Diagnose, Maintain and Repair Equipment - Diagnose, maintain and repair all components of the machine, including gas and diesel engines, hydraulics, electrical systems, fuel systems, and brake systems
- 10% Document Work - Documents all work performed on tablet technology, including completion of work orders to capture parts usage and labor, performing parts inventory counts, etc.; Performs aerial lift inspections according to required checklist
- 5% Operate Forklift - Safely operates forklift to load, unload, and move equipment and materials in the shop and yard
- 5% Proper Storage and Disposal of Materials - Follows safety protocol, including proper storage of supplies and fuel, proper disposal of waste oils and fluids, and proper lifting and moving of materials and equipment
Direct Manager/Direct Reports:
- This position typically reports to Rental Repair Supervisor
- This position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Experience and ability to perform advanced troubleshooting and repairs on electrical systems, hydraulic systems, and diesel engines
- Ability to read and understand detailed schematics (electrical and hydraulic) to determine source of mechanical failure
- Ability to read technical and service manuals
- Competent in the use of tablet and computer technology to document service work
- Ability to consistently and accurately document work performed
- Good communication and organization skills
- Ability to multi-task, prioritize, and work efficiently
- Ability to work independently
- Experience, ability and desire to provide an excellent customer service
- Ability to safely lift 80 lbs minimum
- Ability to operate in extreme outdoor working conditions
- Requires a valid driver's license with safe driving record in order to drive in a CMV capacity, including passing a road test and obtaining a DOT medical certificate
- Must be at least age 21 to drive in a CMV capacity
- Working knowledge of handheld technology (smartphone, laptop, tablet)
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Demonstrated project management skills
- Excellent written and verbal communication skills
- Resides within 45 miles of target city (ROF Location)
- 5+ years of road tech experience in the equipment rental industry
- Ability to self-direct and work independently
- Maintain a professional appearance and provide a positive company image
- Able to adapt to unforeseen circumstances, including weather, traffic, and business needs
- Effective in organization, prioritization, problem solving, and troubleshooting skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Being Resilient
- Business Insights
- Courage
- Decision Quality
- Manages Ambiguity
- Collaborates
- Ensures Accountability
- Situational Adaptability
- Values Differences
- Communicates Effectively
- Customer Focus
Shop Mechanic I
Position Purpose:
Responsible for basic repairs, preventive maintenance, pre-delivery inspections (PDI), and deployment of machines in the rental fleet, including earth-moving, aerial, landscaping, and material handling equipment. Regular preventive maintenance of equipment is required to ensure that it remains in rental-ready condition, and is less likely to experience breakdowns on the job site.
Key Responsibilities:
- 10% Administrative Work - Documents all work performed on tablet technology, including completion of work orders to capture parts usage and labor, performing parts inventory counts, etc; Checks GPS units on equipment and ensures they are activated and properly checking in, and troubleshoots with IT team as needed; Rescues equipment from job sites as needed
- 20% Perform Inspections - Performs aerial lift inspections according to required checklist; Cleans equipment and trailers
- 30% Perform PMs and PDIs - Performs preventive maintenance (PMs) on equipment according to prescribed schedule/maintenance intervals; Performs pre-delivery inspections (PDIs) on equipment and trailers to ensure rental readiness prior to deploying to a store
- 30% Perform Troubleshooting & Repairs - Performs troubleshooting and repairs on small engines, including fuel systems, oil and air filtration systems, ignition systems, etc; Changes wheels, tracks, and tires on machines and trailers; Performs maintenance and repairs on trailers
- 10% Safety - Follows shop safety protocol, including proper storage of supplies and fuel, proper disposal of waste oils and fluids, and proper lifting and moving of materials and equipment; Safely operates forklift to load, unload, and move equipment and materials in the shop and yard
Direct Manager/Direct Reports:
- This position reports to Rental Regional Manager
- This position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
- 1
Competencies:
- Action Oriented
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Customer Focus
Rental Operations DC Supervisor
The Rental Operations Supervisor is responsible for the success of assigned functions within a complex Rental Operations Facility (ROF) to ensure that it is an outstanding place to work. The Rental Operations Supervisor will be responsible for Logistics Coordination, Building Administration, and managing the General Rental Associates. The Rental Operations Supervisor works with the Rental Branch Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the ROF. Rental Operations Supervisor must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the ROF success.
Key Responsibilities:
- 40% Supervise Associates: Supervises and monitors personnel work assignments, work flow, performance and work standards, accuracy, and productivity. Follow-up on payroll record keeping and reporting. Writes and conducts employee appraisals and reviews. Administers progressive discipline, (counseling, oral and written warnings), and employee terminations.
- 30% Directs Work and Assists: Provides a hands-on approach in the organization, scheduling of personnel, and directing of day-to-day activities to include order filling, stocking, shipping, receiving, and inventory control.
- 10% Communication and Collaboration: Maintains complete and open lines of communication between the facility and corporate office to facilitate efficient facility operations.
- 10% Recruiting and Hiring: Manages and oversees facility personnel responsibilities to include: recruiting, new hire orientation, and onboarding.
- 10% Manages Budget: Adheres to budget requirements and works toward obtaining objectives and facility performance goals.
Direct Manager/Direct Reports:
- This position reports to the Rental Branch Manager.
- This position has up to 12 direct reports.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Decision Quality - Making good and timely decisions that keep the organization moving forward
- Drives Results - Consistently achieving results, even under tough circumstances
- Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Rental Equipment Delivery Driver II CDLA; Home Daily
MUST LIVE WITHIN 20 MILES OF GEISMAR, LA
Position Purpose:
The Rental Delivery Driver II (RDDII) has a CDL-A license and operates a Tractor-Trailer or Straight Truck to deliver Large Equipment to DYI and Professional customers. The driver is knowledgeable in the basic operation of the equipment they deliver and provides basic operational training on the proper and appropriate use to the customer. Additionally, the RDDII is responsible for verifying the equipment is clean and operational prior to and after each delivery.
Key Responsibilities:
10% - Administrative/Business Duties - Utilizes company technology platform to document all work performed. Accurately obtains required signatures on rental contracts. Remains current on local licensing and safety requirements. Performs other duties assigned by the Regional Rental Manager (RRM), Rental Field Operations Manager (RFOM), Rental Operations Supervisor, or other authorized personnel.
20% - Deploy Equipment to Store Locations - Assists with the deployment of new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment. Completes proper check-in and check-out procedures for equipment at store locations.
10% - Maintain Parts Inventory - Maintains accurate parts and fleet inventories through proper documentation and transfers in appropriate systems.
60% - Operate Tractor-trailer and Straight with Truck and Load Large Rental Equip - Operate semi tractor-trailer with 53' flatbed trailer and class 7 straight truck commercial motor vehicle & retriever unit to deliver equipment to customers. Loads and unloads equipment on trailer or flatbed truck, including proper securing and tie-down of equipment. Performs local deliveries and pick-ups of rental equipment to and from customer job sites. Demonstrates proper and safe equipment operation to customers at the point of delivery.
Direct Manager/Direct Reports:
This position reports to the Rental Operations Supervisor or Regional Rental Manager
This position has 0 direct reports
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.
Must be legally permitted to work in the United States.
Must be twenty-one years of age or older.
Class A (Commercial Driver's License) CDL certification
Valid DOT Physical Examination (Medical Card)
2 years of tractor-trailer driving experience in the previous 5 years
1-year flatbed tractor-trailer experience in the previous 5 years
Safe driving record - Clean MVR
Knowledge of and/or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas
Knowledge of local major and minor roadways and the ability to effectively use maps and directions for efficient delivery routing
Working understanding of safe load securement, tie-downs, and transport
Working knowledge and understanding of Motor Carrier Safety regulations/DOT guidelines
Strong work ethic
Ability to work effectively with different personality types and all levels of associates
Working knowledge of handheld technology (smartphone, laptop, tablet)
Ability to operate in extreme outdoor working conditions
Ability to adapt to unforeseen circumstances, including weather, traffic, and others
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations
Preferred Qualifications:
Working knowledge of Microsoft Office Suite
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Two (2) years' experience operating flatbed tractor-trailers in the previous 5 years
Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.)
Basic knowledge of compact construction equipment, including trenching and earthmoving machines
Ability to work independently
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to problem-solve and troubleshoot
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
Minimal or no educational requirement for this job.
Minimum Years of Work Experience:
2
Preferred Years of Work Experience:
2
Minimum Leadership Experience:
No previous leadership experience
Preferred Leadership Experience:
No previous leadership experience
Certifications:
Class A CDL License
Competencies:
Action Oriented
Being Resilient
Business Insights
Courage
Decision Quality
Manages Ambiguity
Persuades
Collaborates
Demonstrates Self-Awareness
Instills Trust
Manages Complexity
Optimizes Work Processes
Values Differences
Communicates Effectively
Customer Focus
Resourcefulness
Strategic Mindset