OUTSIDE SALES REPRESENTATIVE - Ft. Collins
Responsible for providing leadership of the Pro business within designated sales territory by driving sales growth and profitability through account relationships. Monitor key performance indicators for assigned professional customers and meet or exceed financial performance to plan by working with the Regional Pro Sales Manager and Pro Sales Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives and use the information to drive local decisions and strategies to improve competitive position.
Key Responsibilities:
- 10% Cross-Functional Collaboration - Communicate weekly activities with RPSM and PSM. Participate in district/regional meetings as needed
- 60% Cultivate Sales Relationships - Drive incremental sales growth by cultivating business relationships with assigned customer portfolios and prospecting to drive incremental sales growth Establish effective partnerships with assigned customers by completing a minimum of 10 sales call appointments per week To maximize customer service, Outside Sales Representatives should partner with Pro Account Expeditor as a daily point of contact for customers with individual transactional needs Sell all products and services available from the enterprise, including Commercial Credit options, Volume Pricing Program, delivery, will call pickup, and website ordering
- 10% Customer Relationship Management - Utilize SalesForce.com to plan future sales call activity and manage ongoing customer communications Maintain current customer information in CPR
- 20% Sales Prospecting - Utilize internal Pro Desk Associates and Sales Development Representative to prospect for new business by conducting job site visits and local related community events Conduct prospect calls to US Communities leads
Direct Manager/Direct Reports:
- This Position typically reports to Regional Pro Sales Manager
- This Position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel 20% to 50% of the time.
Physical Requirements:
- Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 2 years account management/sales management experience
- 2 plus years home improvement or home building industry experience
- Successful professional growth in a high paced retail environment
- Computer literacy with Internet Explorer and MS Office programs
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Being Resilient
- Persuades
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
- Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
- Deep understanding of Pro customer needs with a focus on fulfilling 100% of their product, credit and performance requirements. Determines how each customer would prefer to be served and tailor communications and customer-facing activities appropriately
- Strong leadership and negotiation skills; ability to persuade or influence others
- Excellent communication skills; verbal, written and ability to communicate globally
- Responsible for helping others and providing on-the-job training or guidance
Full Time - Receiver/Stocker – Overnight
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Receiver/Stocker, this means:
• Being friendly and professional, and responding quickly to customer and associate needs.
• Ensuring merchandise is accurately received, stocked, and replenished.
• Following proper lifting guidelines to ensure safe moving and placement of merchandise.
The Receiver/Stocker helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift. Depending on location type, the Receiver/Stocker works morning, afternoon evening, or overnight to prepare for store opening.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Depending on location type, this role requires morning, afternoon evening, or overnight availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• Ability to read, write, and perform basic arithmetic (addition, subtraction).
Preferred Qualifications
• 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
• 6 months of experience in a warehouse performing inventory handling and stocking.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $17.00 - $20.40 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Measurement Specialist, Flooring (Part Time)
Position Purpose:
The Measurement Specialist, Flooring is responsible for traveling to customers homes to perform in-home flooring measurements. The Measurement Specialist is directly responsible for providing a positive customer experience, accurate measurements, entering and transmitting measurements by a tablet and various related department goals. The Measurement Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center.
Major Tasks, Responsibilities and Key Responsibilities:
- 90% Customer Service - Providing customer service by assessing customer needs, communicating with customers and conducting in-home flooring measurements.
- 10% Drawing Review - Review and edit of floor drawings in the measurement tablet
- This Position typically reports to Assistant Market Manager
- This Position has 0 Direct Reports
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion including but not limited to lifting, bending, squatting within the customer's home.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Experience:
- Previous customer service, retail, flooring or home improvement experience is a plus but not required
- Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment.
- Demonstrated ability to effectively communicate with customers.
- Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
- Associates must have strong computer skills
Full Time - Sales Associate - Hardware – Day
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.00 - $21.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Full Time - Sales Associate - Hardware – Closing
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.00 - $21.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Full Time - Sales Associate - Building Materials – Day
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.00 - $21.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Full Time - Sales Associate - Paint – Day
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.00 - $21.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Merchandising Service Associate - Plant Service Lead
• Always provide SMART customer service through the daily execution of Lowe's customer
service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise
resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction
with customers, the individual in this role is expected to engage with customers when the
opportunity arises. This includes:
• Understand customers’ needs and assists in locating, demonstrating, selecting, carrying,
and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to
areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise,
feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as
they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in
accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this
information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed
appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside
Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment
(e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking
and uploading photographs to confirm servicing completion, etc.) for all assigned service and
maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other
debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues
are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly
communicates them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV
surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned.
Minimum Qualifications
- Ability to read, write, and perform basic arithmetic (addition, subtraction)
- Ability to work overnight and weekends
- Ability to utilize web-based computer programs to accomplish assigned tasks
- 6 Months Live nursery experience or General Merchandising experience
Preferred Qualifications
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
- Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.50 - $22.20 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Full Time - Sales Associate - Hardware – Day
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means:
• Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs.
• Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner.
• Engaging in safe work practices and encouraging others to do the same.
The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store.
The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance.
• CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Bi-lingual skills, if applicable to the store.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $18.00 - $21.60 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Warehouse Part Time Overnight
At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.
As a Warehouse Part-Time Overnight associate, instore, you’ll play a key part in connecting customers with the essential items they need to explore and embrace what’s possible for their home. As a Warehouse Part-Time Overnight instore associate, you will also deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
The Warehouse Part Time Overnight, instore, helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
We are immediately hiring for Warehouse Part-Time Overnight associates, instore, and bilingual applicants are encouraged to apply.
What’s in It for You?
Advantages
This Warehouse Part-Time Overnight associate instore role is the opposite of a desk job. You’ll be active, on your feet, and working in fast-paced environment Warehouse Part-Time Overnight Associates gain:
• A 10% discount on everything at Lowe’s.
• The chance to kickstart a new career, develop intimate knowledge of Lowe’s products, and master customer service skills.
• Eligibility for performance-based bonuses.
• A talented team who will treat you like family.
• Access to comprehensive physical, mental, and financial benefits *.
Your Shift at Lowe’s
Responsibilities
• Unload trucks.
• Sort products in the backrooms.
• Safely stock products on shelves.
• Ensure aisles are clean, organized, and safe.
• Engage customers, vendors, and associates with a friendly smile and positive attitude.
Who We’re Looking for:
Minimum qualifications include:
• You can read, write, and perform basic arithmetic (addition and subtraction).
Preferred qualifications include:
• You’ve worked in restaurant, hospitality, or other warehouse jobs, and are looking for a new career in retail.
• You have 3 months of experience operating a forklift or similar equipment.
• You have 6 months experience working in a warehouse environment performing inventory handling and stocking.
Bilingual, Military, and Veteran applicants are strongly encouraged to apply.
Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $17 - $20.4 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Cashier
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.