Overview

Maintain the building to ensure safe and clean experience for hotel guests, associates and vendors. Provide Housekeeping Team direction and support.

Responsibilities

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident / loss prevention programs, health / sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies / goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

Software Powered by iCIMS

Housekeeping Staff

Position Summary :

Under the direction of the Housekeeping Coordinator and Maintenance Director, Housekeeping Staff are responsible for the cleanliness, sanitization, and overall appearance of Morgan's Wonderland Camp (MWC) property with the purpose of providing a safe and welcoming environment for campers, guests, volunteers, groups, and staff.

Key aspect of this role's focus include frequent cleaning and sanitization of camp property in adherence to MWC's COVID-19 guidelines, equipment and supply upkeep, and overall beautification of MWC.

This role works closely with the Maintenance / Operations Team as well as all other Camp departments.

Essential Duties and Responsibilities :

Departmental Direction

• Ensure routine cleaning and sanitization of cabins and other residential areas according to weekly Camp schedule
• Ensure routine cleaning and sanitization of medical building, front offices, and various building interiors
• Wash, clean, and sanitize pool towels, and various linens
• Prepare residential areas for incoming guests according to guidelines
• Properly maintain all equipment, supplies, furnishing, and vehicles.
• Ensure all equipment remains in proper working order and in compliance with operating procedures.
• Document repairs and maintenance through written work order system.
• Communicate regularly to Housekeeping Coordinator on all issues as they relate
• Maintain routine cleaning and sanitization strategies for all buildings and activity areas in adherence to MWC'S COVID-19 guidelines.
• Ensures all aspects of cleaning and sanitization strategies are in compliance with safety standards set by local, state, and federal regulations, insurance, and ACA.
• Ensures buildings, activity areas, and storage sites are clean and safe according to OSHA standards.
• Responsible for responding appropriately to housekeeping emergencies (i.e. bed bugs, virus sanitization, etc.)
• Provide support for camp activities.
• Participates in on-going professional development and maintain an understanding of current best-practices.
• Actively support and promote a safe environment and ensure that proper safety precautions are being followed.
• Mitigate risk whenever possible and make safety recommendations to all departments.

Knowledge of :

• Ability to understand and adhere to local, state, federal and ACA health and safety regulations.
• Understanding of housekeeping procedures and skills, and ability to execute these.
• Knowledge and experience with housekeeping supplies and equipment.
• Knowledge of housekeeping procedures relating to large-scale properties.

Qualifications

• Education : High School degree or equivalent required. Some college preferred
• Experience : At least 1 year of experience in related field.
• Commitment to the mission and core values of Morgan's Wonderland as well as the implementation of these values in all daily work activity.
• Must possess high levels of self-motivation, attention to detail, and time-management.
• Ability to exercise independent thinking and initiative.
• Ability to deal with complex situations or issues and make effective, timely and appropriate decisions.

Working Conditions

• Work is performed in a fast-paced office and outdoor environment.
• Much physical effort required on a routine basis : ability to use up to 50 pounds of force frequently.
• Ability to grasp, push, pull, carry or otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups and foot and / or hand-eye coordination.
• Work requires a lot of physical agility for doing majority of assigned work, including but not limited to : bending for items below or reaching for items above the individual;

crawling under desks; stooping, and climbing step stools or ladder.

• Visual acuity is required for reading computer screens and / or documents and making changes as necessary / required.
• Job requires high levels of alertness and concentration. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions

This is a full-time, hourly position.

Summary

The Housekeeping Office Coordinator assists with all office duties of the housekeeping department such as payroll, ordering, etc.

This position has a high level of guest phone contact. This person must demonstrate proficiency in Microsoft word and excel and have the ability to type 25 wpm.

Excellent communication and organizational skills required.

The primary purpose of your job position is to perform the day-to-day activities of the Housekeeping Department, more specifically the floors tech, in accordance with current federal, state, and local standards, guidelines and regulations governing our facility, and as may be directed by the Administrator, and / or the Housekeeping Supervisor, to assure that our facility is maintained in a clean, safe, and comfortable manner.

Make sure that work / cleaning schedules are followed.

Report all accidents / incidents to your supervisor

Coordinate daily housekeeping services with nursing services when performing

routine cleaning assignments in resident living and / or recreational areas.

Attend departmental and staff meetings as directed or called.

Clean work / supply carts, equipment, etc., as necessary or directed.

Make sure that equipment is cleaned and properly stored at the end of the shift.

Perform day-to-day housekeeping functions as assigned.

May be necessary to assist in the evacuation of residents during emergency situations.

Honor the residents’ personal and property rights.

Inform resident when it is necessary to move his / her personal possessions during cleaning procedures.

Description

The Room Attendant is responsible for maintaining clean and attractive guestrooms to Brand Standards while providing attentive, courteous, and efficient service to all guests.

REASONABLE ACCOMMODATION STATEMENTTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and / or function satisfactorily.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

RequirementsQUALIFICATION STANDARDSEducation & Experience :

High School diploma or equivalent and / or experience in a hotel or a related field preferred. Physical requirements : Flexible and long hours are sometimes required.

Weekends & Holidays. Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly needing to lift, carry, push, pull or otherwise move objects.

Ability to stand during the entire shift. General Requirements : Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.

Attend all hotel required meetings and training. Maintain regular attendance in compliance with Presidian’s Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag, and footwear.

Comply with Presidian’s Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Must be able to cross-train in other hotel related areas. Must be able to maintain the confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.

Perform other duties as requested by management. Maintain a warm, friendly, and positive attitude at all times.","jobLocation" : "@type" : "Place","address" : "@type" : "PostalAddress","streetAddress" : " NW Loop ","addressLocality" : "San Antonio","addressRegion" : "TX","postalCode" : "-","addressCountry" : "US" (function init() if (window.

document.documentMode) setTimeout(function () $('.vjs-play-control').css("font-size", "9px").css("margin-top", "-7px"); $('button title "Seek back 10 seconds" ').

css("font-size", "8px").css("margin-top", "-5px"); $('.vjs-mute-control').css("font-size", "9px").css("margin-top", "-7px");

$('.vjs-fullscreen-control').css("font-size", "9px").css("margin-top", "-7px"); $('.vjs-subs-caps-button ').css("font-size", "9px").

css("margin-top", "-7px"); , ); )()