Job Description

Boscov’s Housekeeping Associate

Job Responsibilities

As a Retail Housekeeping Associate, you will be responsible for ensuring the cleanliness of the building including but not limited to the restrooms, selling floor, office spaces & other common areas.

Additional Responsibilities of the Housekeeping Associate include :

• Present a courteous and professional demeanor to customers and coworkers
• Dusting the selling floor (both high and low)
• Maintaining the carpets and tile floors utilizing commercial grade equipment
• Sweep, collect trash and recycle material
• Picking up trash from registers & offices
• Dust mop and wet mop floors and vacuum rugs
• Wipe down cafeteria tables, empty trash cans, dry / wet mop floors
• Clean and sanitize, restock restroom supplies, empty trash cans in restrooms

Qualifications

• Resourceful self-starter, works well independently as well as part of a team
• Ability to work a flexible schedule including day, evening, weekends, and / or holidays

Physical Requirements / Working Conditions :

• Moderate lifting (up to 35 lbs.)
• Sit, stand, and walk for required periods of time
• Ability to reach with hands and arms and use hands and fingers to handle objects and operate tools and / or controls

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our retail operations team, you will be eligible to receive :

• Weekly Pay
• Comprehensive benefits package, including medical / dental
• Paid Vacations and Personal days
• Liberal Employee Discounts
• Opportunity for Advancement
• Much More!

The Study at Johns Hopkins is currently seeking a highly organized and meticulous Housekeeping Manager to manage and mentor our Housekeeping team members.

This position is responsible for the day-to-day operations of our room, laundry, and public areas operations. In partnership with the Rooms Division leaders, ensure that we deliver a comfortable and clean guest experience and align with our brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Be an integral part of Housekeeping operations, including managing Room Attendant's boards, inspecting all public areas, managing the in-house laundry team, maintaining proper inventory levels, and responding to guest inquiries.
• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, F&B outlets, storage areas, uniform, and linen areas.
• Manage, mentor, and engage all Housekeeping team members, set clear expectations, and establish accountability in a team setting.

Create and support a positive working environment that promotes curiosity, teamwork and fosters growth.

Create and implement cleaning and preventative maintenance programs to ensure the appearance and life of all furniture, fixtures, and equipment.

Provide the highest and most efficient level of hospitality service expected by our guests. Train and develop staff to be personable and professional in all settings and provide a thoughtful guest experience.

Work closely with Human Resources to recruit, interview, and onboard new team members.

• Create and review the department schedules, ensure the property is staffed sufficiently to handle anticipated business, and assist where needed.
• Work with all departments to meet their needs as it relates to Housekeeping.
• Field guest concerns, listen, and extend assistance to resolve matters and deliver a thoughtful and enjoyable guest experience.

Resolve complaints in person, by phone, or through written message. Develop relationships with return guests, group contacts, and other guests to provide personalized service.

Fundamentals

• Education : A Bachelor's degree in Business Administration, Hotel Management, or related field is preferred.
• Experience : 2+ years in a similar role within a lifestyle brand hotel operation, with a proven advancement record, and currently employed in a management position.
• Effective leadership skills to engage, motivate and develop staff. Must be able to delegate, set priorities, utilize a team to execute short and long-term plans, and establish accountability in a team setting.
• Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs.
• Skilled in the use of advanced, moderately complex, Property Management (HMS) and Time & Attendance Systems.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent verbal and written interpersonal communication skills.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments, external vendors, and guests.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus.

As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

The Director of Housekeeping provides supervision and direction for all Housekeeping activities within the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

The Director of Housekeeping at the Baltimore Marriott Inner Harbor will ensure that cleanliness levels and Marriott Brand standards are achieved and maintained.

This position is responsible for the department financials.

Why work at Crescent Hotels & Resorts?

Paid Recognition programs

Incentives to earn extra $$

Year-round employment

Opportunity for advancement and growth

Training and Tuition assistance

Part Time Benefits - medical, dental, vision, 401k, sick and vacation hours

Full Time Benefits - medical, dental, vision, life insurance, pet insurance, 401k, short & long term disability, sick time, holiday pay, vacation hours and more

Marriott Hotel and food discounts

Crescent Hotel discounts

Crescent is one of the top-ranking hotel management companies in North America. At Crescent Hotels & Resorts, we create a great place to work where associates at all levels of our organization are respected for their differences, like the guests and owners we serve.

That is why we are dedicated to creating an environment that facilitates open and honest conversations about diversity, race, equity and inclusion.

Associates at the Baltimore Marriott Inner Harbor perform other reasonable job duties as requested to foster a team environment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

Midtown est à la recherche d'un associé à l'entretien ménager pour se joindre à notre équipe de classe mondiale.

Le poste

En tant que partie intégrante de l'équipe des installations, nos associés à l'entretien ménager offrent un environnement sécuritaire, propre et fonctionnel aux membres et aux invités en :

• Étant constamment au courant de l'environnement du club et s'assurer qu'il est exceptionnellement propre, organisé et confortable
• Faire plaisir à nos membres en étant approchables, amicaux et attentifs

• Ont une attitude positive et dynamique
• Sont fiables et se présentent au travail à l'heure
• Font attention aux détails
• Sont fier d'eux-mêmes et de leur travail
• Aiment mettre les autres à l'aise dans leur environnement

Midtown is looking for a Housekeeping Associate to join our world-class team.

The Position

As an integral part of the facilities team, ourHousekeeping Associatesprovide a safe, clean and functional environment for members and guests by :

• Being constantly aware of club environment and ensuring it is exceptionally clean, organized and comfortable
• Delighting our members by being approachable, friendly and attentive

OurHousekeeping Associates :

• Have a positive can-do attitude
• Are reliable and show up to work on time
• Pay attention to details
• Take pride in themselves and their work
• Enjoy making others feel comfortable by their surroundings

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.

Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Full Time

Overview :

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Key Duties & Responsibilities :

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of : Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
• Assign designated guest room keys and beepers to assigned staff.
• Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect supply levels of floor closets.
• Assign designated personnel to rectify any deficiencies.
• Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
• Directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
• Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas / bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor / Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and / or on-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

Education and Experience :

• High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.