Full-time

Overview

The Housekeeping Manager is responsible for supporting the Director of Housekeeping in the day-to-day operations of Housekeeping and Maintenance.

Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Become familiar with and follow all rules of the collective bargaining agreement.
  • Manage the housekeeping budget by implementing controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
  • Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
  • Assist the Engineers with Maintenance activities of the hotel’s facilities
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
  • Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
  • Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees.
  • Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • 2+ years management experience, with at least 1 year in housekeeping.
  • Experience managing in-house operated laundry operations.
  • High School diploma or equivalent required; Bachelor’s Degree preferred.
  • Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
  • Knowledge of brand standards
  • Able to work with other department leaders.
  • Able to resolve guest, supervisor and associate conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player.
  • Excellent communication and conflict resolution skills
  • Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
  • Command of the English language both written and verbal.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Overview

The Housekeeping Manager is responsible for supporting the Director of Housekeeping in the day-to-day operations of Housekeeping and Maintenance.

Ensure that cleanliness and maintenance standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Responsibilities

  • Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
  • Become familiar with and follow all rules of the collective bargaining agreement.
  • Manage the housekeeping budget by implementing controls for expense management.
  • Conduct periodic inventory of guest supplies, small equipment and linen as required.
  • Inspects rooms, storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair and controls expenses and minimizes waste within all areas of housekeeping and engineering.
  • Ensure that the housekeepers are turning in maintenance tickets to the engineering department.
  • Assist the Engineers with Maintenance activities of the hotel’s facilities
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train and develop, complete performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
  • Ensure compliance of housekeeping and maintenance standard operating procedures and policies.
  • Must complete monthly inventories for Housekeeping ensure adequate supplies are on hand for guest needs and employees.
  • Operate department pursuant to OSHA requirements and guidelines and ensure full compliance with the SWIM program.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

Qualifications

  • 2+ years management experience, with at least 1 year in housekeeping.
  • Experience managing in-house operated laundry operations.
  • High School diploma or equivalent required; Bachelor’s Degree preferred.
  • Must possess thorough knowledge of all housekeeping and engineering operations and individual job requirements.
  • Knowledge of brand standards
  • Able to work with other department leaders.
  • Able to resolve guest, supervisor and associate conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • Must be willing to pitch-in and help co-workers with their job duties and be a team player.
  • Excellent communication and conflict resolution skills
  • Knowledge of hotel operations, including safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance and quality assurance programs.
  • Command of the English language both written and verbal.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Full-time
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Housekeeping manager

Freehand New York City New York, NY
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HOUSEKEEPING MANAGER - FREEHAND NEW YORK

need an exceptional and passionate Housekeeping Manager to join our team. If

you are an inspiring leader and communicator, a people person through and

through and have a genuine desire to be part of something big then your journey

should start here. Help us to create an unforgettable experience & be a part

of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand.

WHO ARE WE

Freehand is on a journey.

Appropriate, given that we're a shared accommodation brand. Freehand swung

through the US coolest cities on its way to dominating the world. It burst onto

the scene in the Americas with the launch of our properties in the country’s

biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand

Hotels. Created for a new generation of urban travelers, Freehand combines the

social culture of a hotel with innovative design by Roman and Williams, comfort

and quality food and beverage at an affordable price.

No biggie. Fast Company named

us one of the top 50 most innovative global companies. We, of course, agree.

And now this top 50 most innovative global company (did we mention that?) wants

a pretty awesome Housekeeping Manager.

Our spaces are safe and

seriously social, in the proudest part of the beating heart of the cities we

love. Cultural action, creative pulse and an outstanding way to waste some of

the finite time the universe has given you - that's what Freehand offers. Holds

true for staff and visitors equally, and while chic design is always the

backdrop, every Freehand in every destination reflects the unique beat of that

city's heart.

ABOUT FREEHAND NEW YORK

Located in

Washington Hotel once home to many storied writers, musicians and creatives.

Designed by Roman and Williams and featuring custom-commissioned artwork by

Bard College students and alumni throughout, we’re revitalizing the artistic

community in a historic NY neighbourhood. Conveniently situated in the Flatiron

District, Freehand New York has a vibrancy that starts with the guests in the

rooms and public spaces and is complemented by the locals frequenting the

George Washington Bar and Broken Shaker rooftop Bar, enjoying the regular

events and activations. It’s this energy that sets Freehand apart in the city,

and it empowers the team working at the property just as much as it does the

guests passing through.

NUTS AND BOLTS OF THE JOB

Oversees the daily operations

of the Housekeeping department, including bedrooms and public areas, ensuring

they are maintained and consistent with company standards

Respond to all guest requests

and guest opportunities in a timely and efficient manner to ensure guest

satisfaction

Be commercially aware,

understanding the importance of working within costs & departmental budgets

Dealing with suppliers of linen,

cleaning materials and guest supplies

Oversees the repair and service

requests for maintenance issues; ensures all service work is completed in a

timely manner

Take accountability for managing

laundry and labour controls

Have an eye for detail and ensure

brand standards are adhered to

Manage, train and inspire the team,

driving performance through hands on leadership

Facilitate the flow of information

throughout the department, by organising regular handovers and team meetings

Demonstrate knowledge of health and

safety compliance inclusive of COSHH. Manage all audit processes to a high

standard, ensuring 100% Health and Safety compliance throughout the hotel

Naturally this is not intended as an

exhaustive list of duties. Other duties as may be reasonably required will form

part of this job description.

WHAT’S

IN YOUR DNA

  • Must be highly customer focused with excellent communication skills
  • Must be highly organised and well versed in completing paperwork
  • Will be an excellent team player whilst having first class attention to

detail

Possess the ability to keep staff motivated during long and demanding

shift

Flexible approach towards working hours

YOUR ROCK

STAR EXPERIENCE

3 years’

experience in a similar position in the hospitality industry

  • Working knowledge in all aspects of Housekeeping Department
  • Experience

with PMS hotel systems

OUR EMPLOYEE BENEFITS

Birthday

holiday in addition to your yearly holiday allocation

Fertility

Treatment Support Leave - up to three days' paid leave in any one year for an

employee to undergo fertility treatment

Employee

Bounty Program providing opportunities to earn a compensation for new hire

referrals with no cap on number of referrals made

Company

contribution towards gym membership fees for all eligible employees look

good, feel good, work good

Ideas

Award - Quarterly award to double gross basic salary for 1 month to employee

with most valuable suggestion / feedback

2 free nights’ accommodation

across any of our Generator x Freehand properties globally

Reduced room rates for staff as well as friends and family members (we

operate in several locations across Europe & US so your next holiday is

sorted)

International career opportunities

so you can travel the world while working with us (win-win!)

Social events, celebrations

calendar & various employee recognition schemes we never ever need an excuse to let our hair down!

Online

learning tools to help you develop, learn and grow

LOCAL EMPLOYEE BENEFITS

  • 9 holidays
  • Medical + Dental + Vision (subsidised

contributions)

Life &

Disability (employer paid)

Paid sick

leave (56 hours per calendar year)

Paid vacation

80 hours per calendar year)

Commuter

benefits

Voluntary

products : Voluntary Life, Legal Shield / ID Shield, Pet Insurance, Hospital

Indemnity, critical illness, Accident Insurance and FSA

SO YOU THINK

THIS MIGHT BE YOU?

That's

cool. Send us your application in English. If you’ve got questions, get in touch!

Also,

check out https : / / freehandhotels.com / or our social media pages. Here you may

well find the answers to life, the universe and everything, including why there

are no penguins at the North Pole. We look forward to hearing from you.

Employment

will be based upon personal capabilities and qualifications without

discrimination on the basis of race, color, religion, sex, gender identity,

age, national origin, disability, sexual orientation, or any other protected

characteristic as established by law.

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and help us achieve our Vision!

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  • Maintain cleanliness on the immediate exterior of the club
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  • Daily completion of any itemized checklist of cleaning responsibilities as set forth by the general manager
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  • Must be able to communicate via radio.
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