Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.

Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve.

Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Towne Park, America’s leader in valet parking and hospitality staffing solutions, is looking for talented, service-minded people like you to manage your own hotel / hospital department.

In addition to formal management training, you will gain valuable experience working with executives from leading brands like Four Seasons, Marriott, Westin and Hilton.

In addition to great benefits, Towne Park managers enjoy a degree of autonomy and schedule flexibility that most jobs simply can’t offer.

Along the way, you will build lasting relationships while gaining the service and management insight essential to growing your career.

For over 25 years, Towne Park has been serving hotels, hospitals and casinos coast to coast so you’ll always have a place to work no matter where life takes you!

What does Towne Park have to offer?

• Challenge. Fast growth company with the expectation of being America’s Leader in Valet Parking and Hospitality Staffing Solutions.
• Development. Apply comprehensive proprietary learning tools to foster your career growth.
• Opportunity. Take control of abundant career advancement opportunities.
• Innovation. Utilize industry leading technology and systems.
• Competitive Compensation. Towne Park offers competitive pay and benefits.
• Exposure. You will gain experience in all areas of Towne Park’s business.

What will I do at Towne Park?

The Account Manager directly oversees one or more Towne Park accounts / locations and is responsible for account performance for financial, guest / patient satisfaction and client satisfaction objectives.

What does Towne Park need from me?

Bachelor’s degree from a four-year college or university and a minimum of two to three (2-3) years of related experience and / or training;

OR equivalent combination of education and / or experience

• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

At Towne Park, we value workforce diversity and encourage everyone to apply.

Are you Driven To Serve?

JOB SUMMARY

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest / patient satisfaction, and client satisfaction objectives.

DUTIES AND RESPONSIBILITIES

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Demonstrates the ability to improve the financial performance and profitability of the account
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover
• Manages scheduling, overtime for associates under his / her direct supervision, tip reporting, and timekeeping
• Ensures that forecasts, payroll and accounting reports are on time and accurate
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location
• Fosters an environment that retains talented associates
• Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews
• Sees that new associates get off to the right start through proper orientation and on-the-job training
• Recognizes great performance and provides opportunities for top performers to learn and grow
• Recognizes where the team and individual performers need to improve and properly trains and coaches
• Identifies talent and helps develop future leaders for the organization
• Conducts regular performance appraisals and provides feedback and coaching for all direct reports
• Holds effective associate meetings and ensures that shift huddles happen on every shift
• Practices positive discipline and provides accurate and timely performance documentation
• Delegates by allocating decision making and other responsibilities appropriately and effectively
• Ensures that the guest / patient service experience is delivered consistently on all shifts
• Efficiently allocates labor resources to support service delivery
• Works with the Area / District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels
• Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them
• Is knowledgeable of the client’s service metrics / measurements and ensures Towne Park is helping to drive results
• Develops cohesive working relationships with the clients’ staff members
• Maintains regular meeting rhythms and communication channels with the client and follows through on commitments
• Knows when to be present at the site and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creates a net promoter of Towne Park.
• Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures
• Trains others or sees that they are trained to properly use the systems provided
• Maintains a clean, neat work environment
• Completes all tasks in a timely manner as instructed by the Area / District Manager
• Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Treats clients and associates with courtesy, respect and dignity
• Maintains strict confidentiality related to associate and client information
• Understands and follows safety and security procedures
• Practices preventative safety procedures as set forth by Towne Park
• Reports all accidents and incidents to the Area / District Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential high risk areas and safety concerns to the Area / District Manager
• Ensures all associates have been adequately trained in safety and loss prevention procedures
• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
• Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations
• Promptly responds to any concerns regarding workplace safety
• Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker’s compensation cases
• Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation
• Maintains relationships with present client to obtain references and leads for new opportunities
• Keeps leadership and sales teams advised on known changes to Ownership Groups / Management Companies or Brand changes
• Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going
• Monitors existing client’s business in order to be aware of and report to Area / District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
• Demonstrated work ethic, drive, energy, and persistence to achieve goals
• Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
• Written and verbal communication skills to effectively address all levels within the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails

QUALIFICATIONS

• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Job Details

Description

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.

This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore / HR / Global Learning).
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Action Oriented
• Tech Savvy

Work Environment

Hotel

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.

Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications

The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of the Restaurant, while maintaining profitable F&B outlet and high quality products and service levels.

He / she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets;

and meet budgeted productivity while keeping quality consistently high.

Qualification Standards

Education & Experience :

A high school diploma and at least 3 years of experience in a restaurant or related field; or a 4-year college degree and 1 or more years of related experience;

or a 2-year college degree and at least 2 year of related experience.

• Must have knowledge of F&B preparation techniques TABC and health department rules and regulations.
• Supervisory experience required.

Physical requirements :

• Long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to life, carry, push, pull or otherwise move objects.

Mental Requirements :

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multi talks.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential :

• Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Oversee all aspects of the daily operation of the restaurant.
• Supervise Restaurant associates.
• Respond to guest complaints in a timely manner.
• Work with other managers and keep then informed of issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Assist in coordinating and monitor all phases of Loss Prevention in the outlet.
• Prepare and submit required reports in a timely manner.
• Assist in menu planning and preparation.
• Ensure compliance with heath and sanitation regulations.
• Ensure compliance with Standard Operating Procedures.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during meal periods.
• Understand, implement and monitor corporate promotions.
• Ensure training of associates on SOP’s and technical job tasks.
• Interview candidates when applicable.

Marginal :

• Complete tip reporting
• Participate in scheduled MOD program.
• Attend meetings / training as required by management.
• Perform any other duties as requested from management.

Address

5222 Seawall Blvd.

City

Galveston

State

Texas

ZipCode

77551

Auto req ID

176531BR

Housekeeper

Does the sight of a sparkling shower and picturesque bed bring a tear to your eye? Then have we got the spot for you! As the heart of our house (Housekeeper) your commitment to clean and orderly is what keeps the energy pumping through the building and leaves the biggest impression for all guests.

Here are the quick hits of our ideal candidate :

• Previous professional cleaning experience (Assisted Living, Hotel, Apartment, Office)
• Ability to lift or move up to 50 pounds and utilize cleaning chemicals / tools
• Ability to work with little to no supervision, and meet daily cleaning deadlines as required
• Availability to work weekends and holidays as needed

We believe in Platinum Service for our guests and associates alike. Because of that here are some of the ways we take care of our full-time and part-time associates.

• PTO, Vacation, and Birthday Pay
• Health Insurance
• IRA Match Program
• Flexible Scheduling
• Discounted hotel stays for brands within our portfolio

Here are some of the ways we empower our associates through specialized trainings and growth opportunities known as Specialty Areas.

Platinum Service Hero - Not all heroes wear capes, in fact ours wear Platinum Pineapples! Superpowers include monthly event planning for guests, tracking of the who's who in-house (VIP Guests) and helping to create smiles for all.

Brand Baddie - Part-time paparazzi, part-time copywriter, full-time social media guru. From posting on IG to associate shout outs on our Beekeeper app this baddie knows how to capture all the right moments.

Culture Captain - We hope you don't get seasick while you traverse the waters of birthdays, anniversaries, and leading the way for all new hires in our crew. Set Sail Mateys!

Now that you see what makes us unique here is the not so fine print of our non-negotiables and core values.

Integrity - We honor our promises and fulfill our commitments.

Transparency - We openly share successes and failures. We are accountable in all our business practices.

Engagement - We are ambassadors in all aspects of our industry through advocacy.

Innovation - We use creativity to turn the Ordinary into Extraordinary

Collaboration - Everyone's thoughts and opinions are important.

Passion - We thrive because of our heartfelt commitment to unrivaled hospitality.

Empowerment - We learn both from our successes and from our failures and strive to evolve as we grow.