Summary

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium.

The 194 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access.

The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests.

HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Hyatt is an Equal Opportunity Employer - M / F / Veteran / Disability / Sexual Orientation / Gender Identity. The Second Assistant Manager position will report directly to the General Manager of the hotel.

The responsibilities include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection.

This position will have oversight of the housekeeping, front office and food and beverage departments of the property. A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness.

Welcome to our house, HYATT house!

Qualifications

• Supervisory experience preferred as this position will oversee hotel associates
• 1-2+ years experience working in a guest service oriented Front Office / Hotel establishment preferred
• Food & Beverage expereince a plus
• Housekeeping experience within a hotel preferred
• College degree required
• Intermediate word and excel required
• Excellent verbal and written communication skills
• Must be able to work a flexible work schedule as the hours for this management position will vary.
• Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines
• Strong interpersonal skills and a can-do positive attitude
• Billingual (English & Spanish) preferred

Job Details

Description

What you will be doing :

• Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Directing valet operations ensuring a smoothly running operation.
• Assisting with employee schedules, timecard approval and payroll.

What we are looking for :

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Must be willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

What you will receive in return :

• The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
• The building of supportive, professional relationships.
• Job training and career development.

Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.

S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO / M / F / V / D)

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel.

Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad.

Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards. Interacts with the guest and handles all guest requests.

Provides a four diamonds and more experience by focusing on exceeding guest expectations. Supports the Overnight Front Desk Agent by providing constant feedback and training.

Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.

Responsible for controlling the inventory levels and works closely with the purchasing department.

Job Specific

• Ensures that Overnight Front Desk Agents are friendly, professional, and efficient during registration and checkout of hotel guests.
• Assists Overnight Front Desk Agents in satisfying guest requests and resolving guest complaints.
• Prints reports to monitor guest balances and notifies guests with over limit accounts.
• Assists agents and handles guest requests.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Act as Manager on Duty.
• Promotes Team work across Hotel and division on the overnight.
• Notifies appropriate individual promptly and fully of problems and / or unusal matters of significance.
• Executes emergency procedures in accordance to hotel standards.
• Ensure compliance of safety regulations and procedures on overnight shift.

General

• Attends Hotel trainings as required.
• Maintains cleaniliness of hotel lobby and areas.
• Other duties as assigned.

Qualifications

• College Degree
• Previous Hotel experience
• Previous Opera knowledge

ABOUT PALISOCIETY :

Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a hospitality company that operates a collection of one-of a-kind, neighborhood-centric hotels and restaurants across the country under four distinct monikers : Palihouse, Palihotel, and ARRIVE by Palisociety, and the Independent Collection.

Palisociety is a family business, and we strive to connect guests and employees with a sense of place and belonging. We do this by prioritizing community, stylish comfort, and a hands-on creative approach to every unapologetically eclectic detail.

Palisociety properties are regularly featured on the Conde Nast Traveler’s Hot List, and Travel + Leisure IT List, to name few, and the Palisociety Dining Group has received accolades from the James Beard association and Food & Wine Magazine.

We are always looking for spirited, innovative, and hardworking people to join our team. Come be a part of the family!

For more information, visit www.palisociety.com or follow @ palisociety

For more information, visit www.arrivehotels.com or follow @ arrivehotels

HOTEL GENERAL MANAGER ARRIVE NEW ORLEANS

POSITION PROFILE :

The General Manager will oversee Front Desk, Housekeeping, Property Maintenance Team, Hotel Overnight Agents and the Food and Beverage Team.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

WE OFFER :

• 401(k) retirement plan
• Medical, dental, vision and life insurance
• Employee discounts at our Hotels and Restaurants nationwide
• Paid Time Off and Sick Pay
• Holiday pay
• Professional development and career advancement opportunities

ESSENTIAL FUNCTIONS :

Directing Team Members :

• Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service-driven hospitality.
• Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state and federal regulations.
• Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through and accountability.
• Prepare and perform performance management evaluations.
• Guide team members in their jobs and development.
• Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
• Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
• Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc).
• Maintain adherence to Front Desk, Food & Beverage, Engineering and Operations related manuals.
• Create and ensure all SOP’s, policies, procedures and service standards are followed.
• Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
• Accept responsibility for the health, safety and welfare of the hotel guests and employees.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Communicate follow-up actions to team members as necessary.
• Meet with the Senior Director of Hotel Operations on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.

Able to aid in the development of existing personnel and assist in the recruitment of new employees.

Conduct monthly Front Desk Team Meetings as well as weekly meetings with Food & Beverage, Sales & Marketing and Repairs & Maintenance team members.

Managing Guest Experience :

• Continuously strive to improve and maintain guest experiences.
• Review guest feedback with leadership team and verify that appropriate corrective action is taken for both positive and negative reviews.
• Respond to and handles guest problems and complaints.
• Stay visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.
• Manage and coach team members on guest recovery and service.
• Achieve quarterly trip Advisor review goals

Property Maintenance & Housekeeping :

• Monitor condition of properties, cleanliness, cost control, and quality of product and service.
• Ensure the hotel is well maintained.
• Conduct comprehensive weekly walk-troughs with housekeeping, housemen and maintenance team members.
• Ensure quality of furniture, fixtures and other items are up to hotel standards.
• Supervise the preventative maintenance and regular scheduled cleaning programs.
• Obtain quotes and resolve repair needs ongoing.
• Manage relationships with suppliers and purveyors.
• Work with the Company’s Design Studio Manager(s) to facilitate ongoing FF&E requirements.
• Drive monthly housekeeping as well as maintenance review meetings.

Property Cost Control & Managing Revenue Goals :

• Monitor Operations performance against budgets.
• Manage property departmental checkbooks on a weekly basis.
• Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.
• Focus on maximizing the financial performance of the department.
• Coach and support Operations team to effectively manage occupancy, rate, wages and controllable expenses.
• Ensure property repairs and upgrades are performed in a cost effective and timely manner.
• Drive monthly cost review meetings with department heads.
• Confer with Controller on an ongoing basis.

Financial Reporting and Owner Relations :

• On a monthly basis, work with the Senior Corporate Director of Operations and the Accounting department to publish monthly financial packs.
• On a monthly basis, represent the property operations team during ownership calls.
• Develop positive owner relationships.
• Support in the development of the annual operating budgets and timely analysis of financial results to verify accurate financial representations on a monthly basis

Food & Beverage :

• Work with the property F&B management teams, to monitor performance against budgets on a weekly basis.
• Oversee the management of F&B departmental checkbooks on a weekly basis.
• Focus on maximizing the financial performance of the department.
• Work with property F&B management teams, as well as with the Director of Restaurants to ensure property repairs and upgrades are performed in a cost effective and timely manner.
• Oversee all Food & Beverage functions to ensure excellent customer service, quality control of products, and to maximize departmental revenue and profits.
• Ensure Food & Beverage team members provide professional, friendly and engaging customer service.
• Ensure all service standards and protocols are being followed for both Front and Back of House staff.
• Ensure any customer concerns are being addressed quickly and professionally.
• Manage all Food & Beverage operations budgets.
• Develop and implement cost-saving and profit-enhancing measures as appropriate.
• Review, prepare, and update forecast as needed
• Assist Events Manager to plan, organize and execute special events.
• Works with the Executive Chef to develop and implement menus and give input on menu items, as appropriate.
• Interview, select, train, counsel, and discipline all Food & Beverage team members and activities.
• Work directly with staff to ensure all Food & Beverage quality, service, and cleanliness standards are strictly adhered to.
• Ensure all opening and closing duties are conducted at the appropriate times and done in an efficient, effective, and timely manner, and done to company standards.
• Host regular Food & Beverage team meetings, in conjunction with other Food & Beverage leadership.

Sales & Marketing :

• Have regular active involvement in the Sales, Marketing and Revenue Management functions, including driving key sales metrics (RevPAR, ADR, Occupancy)
• Work with the Sales & Marketing leadership team to develop effective strategies to address room sales potential.
• Work with Sales & Marketing leadership oversee execution as well as remove any obstacles to success and assure appropriate resources are available to achieve business results.

Other Duties Assigned :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Skills / Knowledge Required :

• Must possess a positive attitude
• Must be service oriented
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and managerial organizational skills
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Intermediate Microsoft Office skills (Excel, Word); ability to adapt to new technology and systems

Ability to :

• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be hands-on, with a roll-up-your-sleeves attitude
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.

Physical Requirements :

• Ability to carry up to 40lbs.
• Ability to walk, stand and bend continuously throughout the day.
• Must be able to stand for long periods of time

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice :

For information on the California Consumer Privacy Act of 2018 ( CCPA ), California Privacy Rights Act of 2020 ( CPRA ), and other California privacy laws, please go to the Palisociety Careers page at www.

palisociety.com and www.arrivehotels.com to view the notice.

Minimum of 3 year of experience in a high volume or high profile restaurant

• Flexible schedule must be available to work a variety of shifts
• Prolonged standing, walking & bending, must be able to push, pull or lift up to 40 lbs

Position Summary :

Provides exemplary leadership and creates an atmosphere which cultivates our

company's core values. Responsible for maximizing hotel's top line revenue, profitability

and return on investment by ensuring revenue and expense goals are met / exceeded in

all budget areas. Serves as final decision maker related to the welfare and safety of the

hotel, its guests and team members. Ensures satisfaction, fair and consistent treatment

and adequate staffing of all team members. Responsible for product quality and

outstanding guest service.

Duties & Responsibilities

1. Provides executive level leadership to drive overall operating and financial

performance. Ensures overall hotel success, profitability and return on

investment. Provides direction to subordinate directors / managers and monitors /

controls all operating and labor costs for each department. . Responsible for the

overall direction, coordination, and evaluation of these units.

2. Prepares annual budget. Achieves / exceeds budgeted revenues, controls

expenses and maximizes profitability of the hotel. Utilizes corporate approved

computer programs to analyze forecasts, cost and revenue reports. Makes

decisions and takes action based on that information to maximize profitability.

Ensures quality while minimizing waste to maintain profitability.

3. Ensures sales and marketing teams are effectively optimizing available

resources to meet / exceed budgeted revenue. Drives revenue and profitability for

all revenue departments including Rooms, Food & Beverage, Parking, Gift Shop,

etc. Initiates and maintains quality community relationships and represents hotel

as required in public forums.

4. Drives a culture of outstanding service throughout the property. Ensures guests

receive outstanding, consistent, exceptional service by communicating the vision

and setting standards for all team members to follow and implement. Monitors all

guest service related activities and corrects any deficiencies to ensure guest

satisfaction and repeat business. Seeks opportunities to improve satisfaction

and immediately handles any guest concerns or complaints.

5. Ensures property's physical appearance exceeds property standards. Works

with subordinate managers to ensure preventative maintenance and repair

issues throughout property are addressed. Oversees security and safety

functions to protect hotel assets and personal safety of team members and

guests.

6. Ensures hotel management is carried out in accordance with the organization's

policies and applicable laws. Develops a world-class management team of

talented staff. Inspires and ensures team member engagement, performance,

and open communication. Develops and supports proactive Team Member

Services functions and talent acquisition. Develops management and staff

programs to increase guest satisfaction and promote team member

empowerment. Directs the selection, training, supervision, development,

discipline and counseling of team members in accordance with property policies

and procedures. Conducts performance evaluations for management staff and

demonstrates positive leadership characteristics which inspire team members to

exceed standards. Proactively communicates potentially sensitive or volatile

situations to Corporate Team Member Services.

7. Reviews and follows all safety policies and procedures. Acts on reports of

potential safety issues or whenever observed and takes immediate action to

resolve in emergency situations. OSHA laws require the use of Personal

Protective Equipment (PPE) when performing work duties that have the potential

of risk to your health or safety. Team members will be trained in the proper use

and care of assigned PPE if applicable. The hotel provides the required PPE.

Team member has responsibility to report defective, damaged or lost PPE or

equipment that does not fit properly to their Manager. Maintains strict

compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes

self with current MSDS.

Qualifications (relevant experience, education and training) :

1. High school diploma or general education degree (GED), or equivalent

combination of education and experience. Bachelor's degree in Hospitality

Management desired.

2. Two or more years of experience as a General Manager, Assistant General

Manager or Director of Operations in similar setting.

3. Possess solid knowledge of hotel management, hotel service standards, guest

relations and etiquette. Ability and experience in successfully leading and strong

and effective work teams in a high volume, time sensitive environment. Requires

ability to lead others in the department by mentoring and providing training that

results in staff that meets / exceeds guest expectations and provides a high level

of guest satisfaction.

4. Ability to develop and maintain effective operating and control processes

designed to attain maximum operating efficiency while ensuring adherence to

established operating criteria.

5. Requires ability to travel occasionally for required conferences, meetings,

training, etc.

6. Completes required training as scheduled.

7. Ability to monitor labor as required by anticipating business activity while

ensuring positions are staffed when and as needed and labor cost objectives are

met.

8. Strong knowledge of sales techniques with strong skills and ability to negotiate

and close sales.

9. Requires ability to serve needs of guests through verbal face-to-face interactions.

Contacts sometimes contain confidential / sensitive information so requires ability

to use discretion. Must demonstrate positive attitude and professional

demeanor. Requires strong communication and interpersonal skills and

commitment to a high level of guest satisfaction.

10. Experience preparing budgets and expertise analyzing profit and loss

statements. Ability to define problems, collect data, establish facts, and draw

valid conclusions. Ability to interpret an extensive variety of financial elements

and deal with several abstract and concrete variables. Uses logic and reasoning

to identify the strengths and weaknesses of alternative solutions, conclusions or

approaches to problems. Requires attention to detail. Must be able to solve

problems and remain calm and alert if dealing with difficult guest, during busy

activity periods or in an emergency situation.

11. Requires working knowledge of MS Office applications and ability to learn and

use telephone and computer systems used at the hotel.

12. Strong attention to detail and the ability to handle multiple tasks. Ability to solve

practical problems and deal with a variety of concrete variables in situations

where only limited standardization exists. Ability to interpret a variety of

instructions furnished in written, oral, diagram or schedule form.

13. Ability to read, analyze, and interpret general business periodicals, professional

journals, technical procedures, or governmental regulations. Ability to write

reports, business correspondence, and procedure manuals. Ability to effectively

present information to top management, public groups, and / or boards of

directors. Must be able to speak, read, write and understand English to

communicate with management, team members and guests. Those with bi-lingual skills will be

preferred.

14. Due to the cyclical nature of the hospitality industry, team members may be

required to work varying schedules to reflect the business needs of the hotel.

Work schedules will include working on holidays, weekends and alternate shifts.

15. Must maintain a clean appearance and professional demeanor.

Pacific Hospitality Group is an Equal Opportunity Employer.