JOB OVERVIEW : Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS :

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and / or termination when appropriate.

2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other employees.

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES :

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk.

Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE :

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.

Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.

Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise;

each associate remains, at all times, an "at will" associate.

Position Purpose

The Bell Person / Attendant is responsible for providing a memorable first and last impression to guests as they arrive and leave the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Assist guests with taking their luggage and packages to their rooms after checking in.
• Provide information to the guests regarding storage areas, restaurant hours of operation, vending machines, hotel events, directions etc.
• Organize and store luggage, according to guidelines.
• Answer guest questions regarding their hotel rooms i.e. telephone instructions, TV channels, heating and air conditioning etc.
• Assist guests in arranging transportation including hailing taxicabs when necessary.
• At departure, assist guest with taking luggage to the curb.
• Maintain the cleanliness of the lobby and welcome area between housekeeping runs.
• Report lost and found items per hotel policies
• Report all suspicious persons or activities, hazardous conditions, etc. to the Safety / Security department.
• Provide guests with exceptional customer service.
• Provide instruction / guidance for guest and employee safety in fire or other emergency situations.
• Support the department in any area that will improve guest service.

Must be ready to step in and support coworkers and team as needed to ensure efficient operation. (Must have valid qualifications to assist valet).

• Attend meetings / training as required by management.
• Ensure that management / leadership team is kept fully aware of any relevant feedback from guests and / or other departments.
• Perform duties, special assignments and projects as requested by management.

General Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service and communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Knowledge of a company, hotel and brand policies applicable to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform / attire and nametag.
• Comply with company, hotel and brand standards and regulations to encourage safe and efficient hotel operations.
• Employee must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

Education / Certifications / Licensure / Experience

• 8th grade education or equivalent experience required.
• 6+ months of Bell Person / customer service experience in a hotel environment.

Language Skills

Excellent reading, writing, and oral proficiency in the English Language.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously stand for extended periods of time.
• Use of hands, fingers, and forearms to operate computer is repetitive.
• Occasional sitting for completion of paperwork.
• Ability to push / pull cart as needed.
• Ability to lift or move objects up to 50 lbs.
• Standing and walking is continuous for 4-5 hours at a time.
• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.

Acknowledgment

I have reviewed the Job Description for the position of the Bell Person. I have read and understand the duties and responsibilities and other aspects of the Job Description.

I further understand that this Job Description will form the basis for the periodic evaluation of my performance. I acknowledge that my employment with the Company is on an "at will" basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.

It is understood that this Job Description is a summary of the primary responsibilities of my position. It is not intended to be a complete and total description of each duty and responsibility of the position as may be necessary.

It is understood that the Company retains the right to change this Job Description at any time, for any reason, at its sole discretion.

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!1+ year of hotel industry experience or related job preferred

Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Working knowledge of Microsoft Office and reservation management systems

Must have graduated high school, received a GED or equivalent

Has experience answering telephone calls and troubleshooting stressful situations

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Perform regular bookkeeping duties : make sure hotel guest information is current and correct

Connect with the housekeeping department to ensure guest accommodations are ready

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Mitigate customer complaints as needed

Job description

MUST HAVE HOTEL HOUSEKEEPING EXPERIENCE 1+YEARS

Hotel Experience necessary : Full Time Position available

Compensation varies based on experience.

NO CALLS

FULL Open Availability a MUST

ESSENTIAL JOB FUNCTIONS :

Room Attendant :

• Pick up extra cleaning and guest room supplies in the Housekeeping department.
• Clean assigned quota of rooms daily according to standards.
• Maintain a clean and neat area at all times.
• Replace guest room amenities as necessary.
• Report all maintenance problems to Supervisor / Engineering.
• Keep linen closets clean.
• Stock area for next day.
• Check vacuum bags twice a day, emptying if full.
• Offer assistance to guests in a courteous manner.
• Report and deliver lost and found items to the Housekeeping office.
• Comply with OSHA safety standards and blood borne pathogens.
• Must be able to carry 50lb and stand for at least 7 hours
• Make 16 beds to brand and hotel standards in industry accepted time frame

This is for Full time Long term partnership. with opportunity for growth and advancement for the right candidate. As well as many perks.

we work with multiple Hotel Brands and Boutiques for a well rounded work experience

Must have a GREAT attitude with great customer service

Timeliness and attendance must be impeccable

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We are currently looking for a talented Chef De Cuisine for a restaurant within a luxury hotel property in Chicago! Candidates must possess a fine dining or Michelin-star background.

Responsibilities

• Responsible for the selection, development, and discipline of all staff within the department
• Coordinate chefs, cooks, and all staff to ensure the highest quality of food and service
• Maintain food and labor cost using company implemented systems
• Maintain a high standard of safety and sanitation in the kitchen
• Oversee all staff training in accordance to company training program
• Continually update and amend policies and procedures for the BOH operation
• Set budgets and financial goals according to company expectations
• Monitor to ensure all food prep and presentation meets and / or exceeds company standards
• Oversee all ordering or product and communication with vendors
• Create and standardize seasonal menu items
• Approve the requisition and purchase of necessary supplies
• Lead and / or attend weekly management meetings with restaurant managers
• Maintain the highest level of service within all areas of the restaurant

Requirements

• 2-3 years' experience as an Executive Sous Chef or Chef de Cuisine
• Fine dining or Michelin star experience is required
• A high level of creativity and clear understanding of current culinary trends
• Strong interviewing, hiring, & training abilities
• Up-to-date sanitation certification
• Proven track record and work history
• Ability to effectively manage a team of 30+ BOH employees
• Attention to detail
• Sense of urgency
• Knowledge of MS Excel, Word
• Knowledge of various POS, ordering, labor, and inventory systems
• Ability to multitask

Benefits

• Base Salary $90,000+
• Bonus potential
• Amazing company benefits!
• Dining and accommodation discounts
• PTO, STD, LTD, Life Insurance