The Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency.

The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

The candidate will handle all training with associates to ensure the hotel meets management standards

• Handle all training with associates to ensure the hotel standards
• Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening / morning
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
• Be very familiar with the hotel computer system for training maintenance and trouble shooting
• Complete weekly supply inventories to ensure adequate supplies
• Complete rate discrepancy report and make needed changes
• Prepare group information sheets
• Complete check-out with balance report
• Complete credit check daily
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
• Must have 2 years experience as a supervisor / manager in the hospitality industry.
• Experience with Choice property and software
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Must pass a background check

The Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency.

The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

The candidate will handle all training with associates to ensure the hotel meets management standards

• Handle all training with associates to ensure the hotel standards
• Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening / morning
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
• Be very familiar with the hotel computer system for training maintenance and trouble shooting
• Complete weekly supply inventories to ensure adequate supplies
• Complete rate discrepancy report and make needed changes
• Prepare group information sheets
• Complete check-out with balance report
• Complete credit check daily
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
• Must have 2 years experience as a supervisor / manager in the hospitality industry.
• Experience with Choice property and software
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Must pass a background check

Financial Controller for Boutique Hotel in SC

Position : Financial Controller Location : South Carolina (SC), United States Salary : $90,000 per year Bonus : 20% of base salary Relocation Package : $7,000 Temporary Housing : 30 days

About the Company : We are a boutique hotel located in beautiful South Carolina, known for our exceptional service and unique guest experiences.

Our establishment caters to travelers seeking an intimate and luxurious atmosphere, providing them with personalized services and a memorable stay.

We are committed to creating a warm and welcoming environment for our guests, and we are now seeking a talented Financial Controller to join our team.

Job Summary : As the Financial Controller, you will be responsible for overseeing the financial operations of our boutique hotel.

You will play a crucial role in ensuring accurate financial reporting, maintaining internal controls, and driving financial performance.

This is an excellent opportunity for a detail-oriented and experienced financial professional with a strong background in the hospitality industry.

Key Responsibilities :

Financial Reporting : Prepare and analyze accurate financial reports, including monthly statements, budgets, and forecasts.

Provide timely and insightful financial analysis to senior management and department heads to support decision-making processes.

Internal Controls : Establish and maintain effective internal control procedures to safeguard hotel assets and ensure compliance with regulatory requirements.

Monitor and audit financial transactions to identify and mitigate risks.

• Budgeting and Forecasting : Develop annual budgets and financial forecasts in collaboration with department heads. Monitor performance against budget, investigate variances, and provide recommendations for improvement.
• Financial Analysis : Conduct in-depth analysis of financial data, including revenue and cost analysis, profitability assessments, and performance metrics.

Identify trends, risks, and opportunities and provide actionable recommendations to optimize financial performance.

• Cash Flow Management : Oversee cash flow planning and ensure sufficient funds are available for daily operations. Manage banking relationships, monitor cash balances, and implement effective treasury management practices.
• Cost Control : Implement cost control measures to optimize operational efficiency and maximize profitability. Review and analyze expenses, identify cost-saving opportunities, and collaborate with department heads to implement strategies.
• Audit and Compliance : Coordinate annual external audits and provide required financial documentation to auditors. Ensure compliance with local, state, and federal regulations, including tax filings, licensing, and reporting obligations.
• Team Management : Supervise and mentor a small team of finance professionals, providing guidance, training, and support to foster professional development and achieve departmental goals.

Requirements

Qualifications :

• Bachelor's degree in Finance, Accounting, or a related field. CPA or CMA designation is highly preferred.
• Minimum of 5 years of experience in a financial management role within the hospitality industry, preferably in a boutique hotel or upscale resort.
• Strong understanding of financial accounting principles, internal controls, and financial analysis techniques.
• Proficient in using financial software and systems (e.g., QuickBooks, Excel, ERP systems).
• Excellent analytical and problem-solving skills, with the ability to interpret complex financial data and provide actionable insights.
• Demonstrated leadership abilities and experience managing a team.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
• Attention to detail and a high level of accuracy in financial reporting.
• Ability to prioritize tasks, meet deadlines, and work efficiently in a fast-paced environment.

Benefits

Benefits :

• Competitive salary of $90,000 per year.
• Performance-based bonus of 20% of base salary.
• Relocation package of $7,000 to assist with moving expenses.
• Temporary housing for 30 days to facilitate a smooth transition.
• Opportunity to work in a unique and upscale boutique hotel environment.
• Professional growth and development opportunities within the organization.

BASIC PURPOSE : To process all end-of-day financial reports for the property, as well as performing all basic guest service / front desk functions as needed and requested.

This is an overnight shift from 11 pm to 7 am.

• Perform all end-of-day processing of hotel financial records
• As directed by supervisor, may be required to perform numerous computer-related tasks such as :
• Perform all guest service / front desk functions as required to accommodate guest arrival, stay, and departure
• Assist in other departments when the need arises, as directed by supervisor. This may include, but is not limited to :
• Assisting with basic property cleanliness such as trash removal, lobby cleanliness and public restroom cleanlines
• Preparing Coffee for Lobby coffee station
• POSITION REQUIREMENTS :
• Excellent grooming and appearance standards are required
• Excellent verbal and written skills are required
• Problem-solving skills are critical
• Ability to take direction and work independently is required
• Promptness and exceptional attendance is required
• Requires a working knowledge of the Front Desk policies or operations and a general knowledge of the hotel.
• Requires knowledge of and ability to operate computer equipment and the reservations system.
• Requires flexibility in scheduling, with the ability to assist with front desk coverage if / when needed
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;
• Follow all company policies and procedures
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities;
• thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
• answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;

listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• Experience : Previous experience in the hotel industry as Front Desk Agent / Night Auditor preferre.
• Education : High School education or equivalent experience.

Benefits / Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment

Requirements

• Must be willing to relocate to north east
• Must have 2+ year Hotel manager experience
• Preferred IHG, Hilton or Marriott experience

Job Summary

We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities.

As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports.

The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team / employee experiences.

The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities :

• Oversee the work of all employees and set clear objectives
• Hire qualified personnel according to standards set forth by the company
• Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
• Manage budgets and expenses, analyze and report on financial information
• Develop and implement a strong marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate
• Resolve issues that arise with maintenance, equipment, and renovations
• Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
• Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications :

• Proven experience as a Hotel Manager is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Well-versed in hotel management best practices and relevant laws / guidelines
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skills
• Strong organizational and time-management skills
• Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred