Host

José Andrés restaurants have always been centered around our

original mission, Change the World through the Power of Food! From fast casual

to fine dining and everything in between, TFG’ers know they all play a critical

role in overall success of our brands.

What

we would like from you :

To be an agent of hospitality and seek

every opportunity to help guests have a positive experience.

Smile, make eye contact, have good

posture and a welcoming presence at the door.

Collect, organize, update and manage

menus.

Stock host stand with appropriate

supplies.

Utilize Open Table and other tools to

maximize restaurant''s seating and service guests.

Greet and thank each guest entering or

leaving the restaurant.

Seat guests at a suitable table or in

waiting areas and remove extra place settings.

Manage the wait list and proactively

communicate accurate seating times.

Provide guests with menus and inform

guests of specialties and features.

Inspect dining and serving areas to

ensure cleanliness and proper setup.

What

you can expect from us :

Competitive

Pay with industry leading benefits

Access

to Medical, Dental, Vision, 401k, and even insurance for your pets

off food at any of our restaurants

Flexible

Schedules

Fun,

Dynamic, Innovative atmosphere

Education

Assistance / Tuition Reimbursement

Career

Advancement opportunities

Skills & Conditions

Knowledge of appropriate table

settings and service ware.

Thorough knowledge of menu items and

service procedures.

Ability

to take direction and work in a team environment and to work calmly and

effectively under pressure.

Must

have problem solving abilities, be self-motivated, and organized.

This

position will spend 100% of the time standing or walking.

Must be able to stand and

exert well-paced mobility for up to 8 hours in length.

Must be able to exert

well-paced ability to maneuver between functions occurring simultaneously.

Must be able to lift up to

15 lbs. on a regular and continuing basis.

May be required to lift

trays of food or food items weighing up to 30 lbs. occasionally.

Requires grasping, writing,

standing, sitting, walking, repetitive motions, bending, climbing, listening

and hearing ability and visual acuity.

Talking and hearing occur

continuously in the process of communicating with guests, supervisors and other

employees.

Requires manual dexterity

to use and operate all necessary equipment.

ThinkFoodGroup

restaurants span across America including Miami, Orlando, Las Vegas, NYC,

Chicago and of course Washington, DC. Since 1993, our restaurants

reflect the authentic roots of each concept, and showcase José's passion for

telling the stories of a culture through food.

A coastal-Inspired Restaurant Hotspot. A playful, modern restaurant concept, seamlessly merging innovative dining with engaging local social experiences.

The Hampton Social offers coastal cuisine, hand-crafted cocktails and signature Rosé.

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave.

The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed

Working at The Hampton Social

• Health insurance
• No strict dress code

Our Host Team is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests.

The Host Team enriches the guest’s experiences by creating a lasting impression of the brand upon guests entering and leaving the restaurant.

They greet people cheerfully and make sure their needs are satisfied in a professional, warm, and friendly manner. Other duties include seating guests at tables, answering phones, taking reservations, and handling cash register transactions.

We offer competitive wages, growth opportunities, flexible schedules, and meal discounts, as well as benefits, and anniversary bonuses for eligible team members.

hostess #greeter #seater #host

As Host / Hostess, you will be responsible for welcoming customers to our establishment and ensuring that they are seated and receive attentive service.

Your duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone callsGreeting customers as they walk into the restaurant Helping guests with reservations and guiding them to their table Giving guests accurate wait time estimates and seating them in the waiting area Providing customers with menus and answering any initial questions they may have Optimizing seating at different tables to ensure even workload for wait staff Answering phones and scheduling reservations with large parties

Summary

The Host / Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment.

In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room.
• High level of organization and sense of urgency required.
• Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions.
• Take reservations, answer queries in a positive, knowledgeable way.
• Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations.
• Supervise host / hostess staff; promote teamwork and efficiency.
• Exemplify the SPiN philosophy; display knowledge of our unique business model.

Qualifications

• Exemplary communication and interpersonal skills.
• Excellent telephone manner.
• Ability to remain calm and positive under pressure and in stressful situations.
• Computer knowledge required.
• Previous host / hostess experience required.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein.

I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.