REPORTS TO : Restaurant Manager

KEY RELATIONSHIPS : Guests, Kitchen Staff, Stewarding Staff, F&B Staff

Job Description :

The host / reservationist is the first and last person a guest will interact with in the restaurant. Therefore, it is imperative that the first and last impression a guest will have is positive, gracious and professional.

Most importantly, you will be supervising and coordinating the flow of the dining room. Constant communication with the kitchen and managers is key to a successful service.

Requirements :

• Excellent verbal and written communication skills
• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and be cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Able to effectively communicate in English in both oral and written forms
• Professional and polished appearance and demeanor

Responsibilities :

• Enthusiastically welcome every guest at the door
• Ability to clearly communicate with all guests
• Always approach and move towards the guest. Never wait for the guest to come to you
• Go above and beyond to accommodate guests’ special requests
• Graciously say goodbye to all guests and extend an invitation to return to visit soon
• Oversee daily restaurant reservations, pre-assign seating where necessary
• Communicate with management regarding special orders, cake orders, and special requests responsible for conveying all such

information to management

• Answer restaurant telephone courteously and efficiently
• Escort guests to tables and assist in seating at tables; present menus and extend pleasantries
• Shut down podium and forward phones to voice-loop at end of shift
• Work as a team, assist with all guests’ and employees’ needs and inquiries
• Always maintain positive guest relations
• Resolve guest complaints, ensuring guest satisfaction
• Be familiar with all features and local attractions / activities to respond to guest inquiries accurately
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, table / seat / station numbers,

proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

Perform all other job-related duties as requested

Work Conditions :

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to handle, or feel objects, tools, or

controls; reach with hands and arms; talk or hear; and taste or smell

The employee frequently is required to walk

Preferred :

• High school diploma or equivalent
• At least 1 year of hospitality sales and management experience
• At least 1 year of host person experience in a high-volume and / or upscale dining environment

Founded by CEO John Kunkel, 50 Eggs is a James Beard nominated, multi-faceted, full-service culinary and hospitality firm focused on developing cutting-edge brands with unparalleled dining experiences.

50 Eggs owns and operates the award-winning Yardbird Table & Bar, CHICA, Spring Chicken, and WAKUDA, a bold, artful collision of time and culture, traditional and modern Japanese cuisine and seductive design created by world-renowned, two-Michelin-starred Chef Tetsuya Wakuda and 50 Eggs Hospitality CEO John Kunkel.

A coastal-Inspired Restaurant Hotspot. A playful, modern restaurant concept, seamlessly merging innovative dining with engaging local social experiences.

The Hampton Social offers coastal cuisine, hand-crafted cocktails and signature Rosé.

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave.

The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed

Working at The Hampton Social

• Health insurance
• No strict dress code

Our Host Team is responsible for providing the Gordon Ramsay standard of remarkable experiences and exceptional hospitality to our guests.

The Host Team enriches the guest’s experiences by creating a lasting impression of the brand upon guests entering and leaving the restaurant.

They greet people cheerfully and make sure their needs are satisfied in a professional, warm, and friendly manner. Other duties include seating guests at tables, answering phones, taking reservations, and handling cash register transactions.

We offer competitive wages, growth opportunities, flexible schedules, and meal discounts, as well as benefits, and anniversary bonuses for eligible team members.

hostess #greeter #seater #host

As Host / Hostess, you will be responsible for welcoming customers to our establishment and ensuring that they are seated and receive attentive service.

Your duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone callsGreeting customers as they walk into the restaurant Helping guests with reservations and guiding them to their table Giving guests accurate wait time estimates and seating them in the waiting area Providing customers with menus and answering any initial questions they may have Optimizing seating at different tables to ensure even workload for wait staff Answering phones and scheduling reservations with large parties

Summary

The Host / Hostess will be integral in helping to set the hospitality standard for our locations. They will warmly greet all our guests, take bookings, set the example for providing superior customer service to our guests, and foster a fun environment.

In addition, they may be required to assist with some administrative tasks, and will need to retain a flexible mindset toward the role.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide warm, friendly and immediate greeting to SPiN guests. Ensure that guests are quickly and efficiently directed to their court, table or VIP room.
• High level of organization and sense of urgency required.
• Possess computer proficiency and the ability to assist with various paperwork, accounting needs and limited back office functions.
• Take reservations, answer queries in a positive, knowledgeable way.
• Work with other lead staff in managing guest requests and issues to ensure a positive experience that exceeds guest expectations.
• Supervise host / hostess staff; promote teamwork and efficiency.
• Exemplify the SPiN philosophy; display knowledge of our unique business model.

Qualifications

• Exemplary communication and interpersonal skills.
• Excellent telephone manner.
• Ability to remain calm and positive under pressure and in stressful situations.
• Computer knowledge required.
• Previous host / hostess experience required.

Employee Acknowledgement

I acknowledge that I have read this job description and I understand all the job duties and responsibilities contained herein.

I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.