Division / Unit : Information Technology Department

Position Title : IT Help Desk Specialist

Salary Range : $51,712 - $68,927

Position Summary :

The New York County District Attorney’s Office (DANY) has an opening for an IT Help Desk Specialist in its IT Department.

In this position the Specialist is responsible for providing prompt and efficient technical support with varying degrees of complexity for all levels of DANY staff.

Please note : this position requires a compressed work week schedule consisting of 3 weekdays and 1 weekend day (Wednesday to Saturday) from 1 : 15 pm to 11 : 00 pm.

Responsibilities include but are not limited to :

• Perform high-level triage of computer and applications related problems to assign to proper unit or specialist.
• Act as resource to technicians and first line support telephone operators.
• Assist users with preliminary identification of computer and application related issues.
• Manage high volume IT Help Desk call center, with a high degree of professionalism.
• Escalate issues as required and ensure a timely distribution of information within the organization to expedite resolutions.
• Follow the client support guidelines as outlined by supervisor.
• Maintain support documentation as needed.
• Install, configure, and troubleshoot computer hardware and software.
• Accurately maintains Unit's call center tracking system ensuring that calls are entered accurately and in a timely fashion.
• Troubleshoot both PC and Mac hardware and software.
• Perform other related duties and tasks as assigned.

Qualifications :

• Minimum three (3) to five (5) years relevant experience in supporting users.
• Strong technical background in computer hardware and software, and troubleshooting required.
• Knowledge of both PC and Mac hardware and software.
• Proficient in Microsoft Office products (including Windows 10,11 and Office 0365), with the ability to quickly learn and incorporate new releases and updates.
• Excellent interpersonal, organizational, and communication skills required.
• Ability to assist users with application related questions and issues.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Strong attention to detail and high concern for data accuracy.
• Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
• Ability to multi-task in a fast-paced environment, prioritize among competing needs, and respond quickly to requests for information.
• Ability to interact with all levels of staff and vendors.

Educational Requirements :

• Bachelor's degree or Associate's degree strongly preferred with relevant years of experience and / or training.
• HS diploma or equivalent required and additional years of experience may be substituted in lieu of Bachelor's or Associate's degree.

Preferred Requirements :

• Knowledge of iManage preferred.

Commitment :

One (1) year commitment to hiring department.

How to Apply :

Apply with a Cover Letter and Resume.

Additional Information :

• Please note that this position requires a compressed work week schedule consisting of 3 weekdays and 1 weekend day (Wednesday to Saturday) from 1 : 15 pm to 11 : 00 pm.
• A temporary 5-day schedule will be required for onboarding and training requirements (Monday to Friday) 9 am to 5 pm.
• Pursuant to the Mayor’s Executive Order 75, as of August 2, 2021, all newly hired employees must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability.

If you are offered employment with DANY, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved at the time of your on-boarding process.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Please review the notice to see if you may be eligible for programs and how to apply at .

About the Help Desk Specialist Position

Reesby Recruitment is looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner.

You're going to be on the company's front lines, and you will solve basic technical problems and provide support for all assigned areas.

It'll be your job to make sure that customer issues get resolved, that we maintain the high standards set forth by the company, and the customer is satisfied.

Help Desk Specialist Responsibilities

Provide first level contact and communicate resolutions to customer issues

Properly escalate unresolved questions to the next level of support

Track, route and redirect problems to correct resources

Update customer data and generate activity reports

Walk customers through problem-solving process

Follow up with clients, provide feedback and see problems through to resolution

Use excellent customer service skills to exceed customers' expectations

Ensure proper recording, documentation, and closure of issues

Recommended procedure modifications or improvements as needed

Preserve and grow your knowledge of help desk systems, products, and services

Help Desk Specialist Requirements

Proven working experience in providing help desk support

Proficiency in English

Working knowledge of help desk software, databases, and remote control

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree in Information Technology, Computer Science or equivalent

contact reesby.com.au for more jobs

Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach.

Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.

Roles & Responsibilities

• Work with Systems Support Team Lead in improving department processes and procedures as needed.
• Oversee asset management system (CMDB) to maintain a high level of accuracy of assets.
• Act as escalation point for the Level 1 Help Desk team as well as providing support and technical guidance to the team.
• Escalate issues to Level 3 IT colleagues (Systems Administrators) and liaise as situations require more specialized skill sets.
• Support and participate in pilot deployment projects, along with some proof-of-concept projects.
• Active Directory / Azure AD configuration, troubleshooting and reporting.
• Use management / orchestration tools to diagnose and root cause network / systems issues and performance related issues.
• Provide advanced support and troubleshooting of IT and AV systems for end-users, including executives.
• Maintaining Help Desk ticket queues to ensure proper routing and resolution of issues.
• Configure desktop hardware, software, and peripherals.
• Writes documentation and guides as necessary, provide end-user training.
• Must be willing to carry a mobile phone and provide after hours on-call support occasionally.
• Trains users on systems operations and procedures, as needed.
• Maintain a positive working relationship with business lines and other departments.
• Provide global support using remote desktop technologies.
• Endpoint and mobile device provisioning, including logistics and shipping to colleagues.

Required Qualifications

• Demonstrates fundamental knowledge of Windows operating systems (versions 10 / 11)
• Basic knowledge of macOS and Apple devices (e.g., MacBook Pro / Air)
• Demonstrates fundamental knowledge of mobile operating systems (Android / iOS) and hardware.
• Working knowledge of current communications devices and desktop technologies.
• Intermediate level networking knowledge and troubleshooting including wired and wireless.
• Minimum of 2 years’ experience in a Level 1 Help Desk role, supporting users in a remote help desk environment preferred.
• 2 years’ experience in managing a ticket request / IT service management system.
• Intermediate understanding of Virtual Desktops and remote desktop technologies.
• Printer device and queue management.
• Active Directory, user, and group membership management
• Intermediate knowledge and experience of Office 365 and related cloud solutionsIntermediate knowledge of Microsoft Teams and SharePoint folder structures
• Intermediate knowledge and experience troubleshooting Email flow and issues.
• Experience in managing / troubleshooting of conferencing systems
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Highly developed verbal and written communications.
• A+ certification preferred.
• Computer science degree or equivalent work experience (3 years)

Demonstrated Professional Competencies

• Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.
• Self-starter and able to take initiative.
• Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to write reports and routine business correspondence.
• Ability to effectively present information and respond to questions from colleagues.
• Demonstrates fundamental knowledge of Windows operating systems.
• A+ certification preferred.
• Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and / or customers;

manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Position is a desk job requiring the use of computer, keyboard, and phone

Working Conditions :

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
• This is an office-based job

Compensation range is : $25-35 per hour DOE

Benefit :

Paladin Technologies offers a strong compensation package including medical, dental, vision, and company-paid life insurance, 401(k), PTO and paid sick leave, training, and certification opportunities, and more.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to hr.

[email protected] or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

Paladin Technologies is a premiere complex systems integrator that designs and deploys sophisticated systems technology in a client-focused approach.

Operating in 18 offices across North America, Paladin is a leader in the design, deployment, optimization, management, and maintenance of integrated systems including Security, Audio-Visual, and Data Networking systems.

Roles & Responsibilities

• Work with Systems Support Team Lead in improving department processes and procedures as needed.
• Oversee asset management system (CMDB) to maintain a high level of accuracy of assets.
• Act as escalation point for the Level 1 Help Desk team as well as providing support and technical guidance to the team.
• Escalate issues to Level 3 IT colleagues (Systems Administrators) and liaise as situations require more specialized skill sets.
• Support and participate in pilot deployment projects, along with some proof-of-concept projects.
• Active Directory / Azure AD configuration, troubleshooting and reporting.
• Use management / orchestration tools to diagnose and root cause network / systems issues and performance related issues.
• Provide advanced support and troubleshooting of IT and AV systems for end-users, including executives.
• Maintaining Help Desk ticket queues to ensure proper routing and resolution of issues.
• Configure desktop hardware, software, and peripherals.
• Writes documentation and guides as necessary, provide end-user training.
• Must be willing to carry a mobile phone and provide after hours on-call support occasionally.
• Trains users on systems operations and procedures, as needed.
• Maintain a positive working relationship with business lines and other departments.
• Provide global support using remote desktop technologies.
• Endpoint and mobile device provisioning, including logistics and shipping to colleagues.

Required Qualifications

• Demonstrates fundamental knowledge of Windows operating systems (versions 10 / 11)
• Basic knowledge of macOS and Apple devices (e.g., MacBook Pro / Air)
• Demonstrates fundamental knowledge of mobile operating systems (Android / iOS) and hardware.
• Working knowledge of current communications devices and desktop technologies.
• Intermediate level networking knowledge and troubleshooting including wired and wireless.
• Minimum of 2 years’ experience in a Level 1 Help Desk role, supporting users in a remote help desk environment preferred.
• 2 years’ experience in managing a ticket request / IT service management system.
• Intermediate understanding of Virtual Desktops and remote desktop technologies.
• Printer device and queue management.
• Active Directory, user, and group membership management
• Intermediate knowledge and experience of Office 365 and related cloud solutionsIntermediate knowledge of Microsoft Teams and SharePoint folder structures
• Intermediate knowledge and experience troubleshooting Email flow and issues.
• Experience in managing / troubleshooting of conferencing systems
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Highly developed verbal and written communications.
• A+ certification preferred.
• Computer science degree or equivalent work experience (3 years)

Demonstrated Professional Competencies

• Detail oriented, organized, able to problem solve, multitask, work effectively under pressure, meet deadlines, and prioritize workload.
• Self-starter and able to take initiative.
• Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to write reports and routine business correspondence.
• Ability to effectively present information and respond to questions from colleagues.
• Demonstrates fundamental knowledge of Windows operating systems.
• Demonstrates basic knowledge of macOS / iOS and Apple hardware.
• A+ certification preferred.
• Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.).

Physical Demands :

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly) in order to communicate with colleagues and / or customers;

manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Position is a desk job requiring the use of computer, keyboard, and phone

Working Conditions :

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
• This is an office-based job

Compensation range is : $25-35 per hour DOE

Benefit :

Paladin Technologies offers a strong compensation package including medical, dental, vision, and company-paid life insurance, 401(k), PTO and paid sick leave, training, and certification opportunities, and more.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to hr.

[email protected] or call 858-668-1705 to speak with Human Resources and let us know the nature of your request.

Company Info :

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking.

As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast and nearly 1,500 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics / OSP, Structured Cabling, and more.

Our team is the best in the industry, always at the forefront of the changing technology landscape. Through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

We thank you for your application, however only those selected for an interview will be contacted.

Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment is decided on the basis of qualifications, merit, and business need.

Help Desk Technician, Bronx

General InformationJob Title : Help Desk TechnicianLocation : 155 Food Center DriveBronx, NY, 10474United StatesBase Pay : $20.

00 - $25.00 / HourEmployee Type : Non-Exempt FTJob Category : Technology

• Description

Scion Technology has been engaged to conduct an immediate search for an experienced Help Desk Specialist for our client, an exciting digital fitness company in New York City, NY !

This position can sit fully remote and has a high possibility of conversion to full-time employment after a 3 month contract!

What they offer :

• $35 per hour starting wage
• 100% REMOTE
• 3 month contract-to-hire
• Medical, Dental, Vision benefits available
• 401k retirement plan available

What you will be doing :

• Providing technical support services over the phone and via remote access
• Troubleshooting and researching problems and recommending solutions to the application support teams when necessary
• Arranging procurement of replacement parts or computers from vendors
• Logging all issues with an accurate description
• Analyzing reports and identifying end user trends

What you will need :

• 2+ years of information technology experience
• Locally remote in NYC is highly preferred

Interested?

Contact Scion Staffing today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About our firm :

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities.

Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement and temporary professional staffing.

Our track record and recruitment process has made us one of the top recruitment firms in the nation.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualifiedapplications with arrest and conviction records.

We believe in following best practices and considering all qualified applicants that apply with us.