Front Desk Associate

Part-time

What will you be doing most days?

  • Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
  • Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
  • Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
  • Anticipate guests’ needs and go out of your way to maximize the guest experience
  • Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

  • You love working with people and will go above and beyond for each guests’ needs
  • You work well with others and enjoying working and being part of a team
  • You have excellent oral, written, and interpersonal communication skills
  • You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

Apply Now

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Physical Requirements for this Position

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Travel Requirements

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Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

Then, Fitness Formula Clubs (FFC) is the place for you!

We are looking to hire a part-time Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values.

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Thursday 4pm-11pm

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Sunday 12 : 30-8pm

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    Authorize revenue allowances as allowed by hotel policy.

    • Resolve guest problems and complaints.
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    Requirements :

    High school graduate.

    Some college preferred.

    • Must have 3-4 years of customer service
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    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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    Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

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    We are "Chicago from Day One," committed to building a respectful and inclusive community.

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    ESSENTIAL DUTIES AND RESPONSIBILITIES

    include the following. Other duties may be assigned.

    • Provide high level of customer service
    • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
    • Check in and out hotel guests in a confident, professional and friendly manner.
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    • Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
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    • Submit all lost & found articles accompanied by a completed lost & found report.
    • Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
    • Knowledgeable of fire and emergency procedures.
    • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
    • Monitor room availability throughout the day.
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    • Attend department meeting once a month.
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    QUALIFICATION REQUIREMENTS :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION and / or EXPERIENCE :

    High school diploma or general education degree (GED); and six months to one year related experience and / or training.

    LANGUAGE SKILLS :

    Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

    REASONING ABILITY :

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    OTHER SKILLS and ABILITIES :

    Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

    PHYSICAL DEMANDS :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.

    The employee is occasionally required to stand, walk, and reach with hands and arms.

    The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

    WORK ENVIRONMENT :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the work environment is usually moderate.
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