Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate / franchise policies and procedures while meeting / exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs.

Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.

Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator.

Post charges to guest rooms and house accounts using the computer.

Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.

Remain calm and alert, especially during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other associates.

Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.

Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.

Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• High school diploma required, college degree preferred.
• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

Then, Fitness Formula Clubs (FFC) is the place for you!

We are looking to hire a part-time Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values.

You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Experience our unique regional brand, upward mobility, and career opportunities for management and full-time employment.

Required Shift(s) : Thursday 4pm-11pm

Thursday 4pm-11pm

Friday 4pm-9pm

Saturday 12 : 30-8pm

Sunday 12 : 30-8pm

What We Offer :

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year.

We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC :

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Purpose :

To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home.

We are "Chicago from Day One," committed to building a respectful and inclusive community.

• Requests can be made for a complete list of job activities, physical demands, and work environment.

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

Must be available to work a varied schedule including weekends, overnights, and holidays.

Night auditor experience is a plus.

This position is full-time.

Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The Front Desk Supervisor will be responsible for the daily activities of the Front Office and its staff.

The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world.

Benefits :

401(k)

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Vision insurance

Responsibilities :

Welcome and register guests expeditiously, provide information to guests as needed or requested, and obtain identification and credit / check approval as directed by hotel policy.

Verify rate and departure date.

Confirm and modify information required to complete the registration process as per hotel procedures.

• Check departing guests out of the hotel as per hotel procedures.
• Monitor GXP throughout the shift for customer care cases, guest chats, and work orders.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

Authorize revenue allowances as allowed by hotel policy.

• Resolve guest problems and complaints.
• Answer main phone lines and assist / direct guests where needed.
• Ensures total guest satisfaction.

Requirements :

High school graduate.

Some college preferred.

• Must have 3-4 years of customer service
• Must have 1 year of hotel experience
• Must have 1-2 years of supervisory experience
• Previous front desk agent, front desk supervisor, and night audit experience preferred.
• Previous experience at a Marriott brand using PMS system is a plus.
• Lightspeed experience required.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

Then, Fitness Formula Clubs (FFC) is the place for you!We are looking to hire a part-time Front Desk Attendant who is outgoing, reliable, and coachable.

At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values.

You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Experience our unique regional brand, upward mobility, and career opportunities for management and full-time employment.

This position is part time but more hours are available if desired. Required Shift(s) :

Weekday Mornings would be 4 : 30am to 12pm

Weekend Mornings are 6 : 30am to 12pm

Weekend Afternoons / Evenings are 12-8pm.

What We Offer :

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year.

We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC :

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Purpose : "To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home.

We are "Chicago from Day One," committed to building a respectful and inclusive community.

Requests can be made for a complete list of job activities, physical demands, and work environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
• Follow established key control policy.
• Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Performs all other duties as directed by immediate supervisor.
• Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

High school diploma or general education degree (GED); and six months to one year related experience and / or training.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES :

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.