We are seeking a friendly, organized, and professional Front Desk Receptionist to join our team. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming experience for all visitors and guests.

The ideal candidate should possess excellent communication skills, have a polished appearance, and be proficient in multitasking.

This position requires a high level of customer service and the ability to handle various administrative tasks efficiently.

Responsibilities :

Welcoming and Greeting Visitors :

• Warmly welcome all visitors, clients, and guests, ensuring a friendly and professional demeanor.
• Provide directions, answer questions, and assist visitors in finding their desired destination within the facility.

Answering and Routing Phone Calls :

• Professionally handle incoming phone calls, promptly answering and transferring them to the appropriate department or individual.
• Take accurate messages when necessary and ensure they are delivered promptly to the intended recipient.

Managing Incoming and Outgoing Mail :

• Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate recipients.
• Process outgoing mail and packages, ensuring they are properly labeled and dispatched through the appropriate channels.

Scheduling and Coordination :

• Manage the appointment calendar, scheduling meetings, and coordinating appointments for staff members.
• Notify employees of any upcoming appointments, meetings, or visitor arrivals.

Administrative Support :

• Provide administrative support to various departments as needed, including typing documents, preparing reports, and maintaining office supplies.
• Assist with data entry, filing, and record-keeping tasks to ensure accurate and organized documentation.

Maintaining a Tidy and Professional Reception Area :

• Ensure the reception area is clean, organized, and visually appealing at all times.
• Monitor and replenish office supplies in the reception area, such as brochures, pamphlets, and forms.

Requirements :

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills, with a strong command of the English language.
• Pleasant and professional demeanor with exceptional customer service skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficient in using computer software applications, including Microsoft Office Suite.
• Familiarity with office equipment, such as photocopiers, printers, and phone systems.
• Flexibility to work occasional evenings or weekends based on business needs.

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Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

Then, Fitness Formula Clubs (FFC) is the place for you!

We are looking to hire a part-time Front Desk Attendant who is outgoing, reliable, and coachable. At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values.

You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Experience our unique regional brand, upward mobility, and career opportunities for management and full-time employment.

Required Shift(s) : Thursday 4pm-11pm

Thursday 4pm-11pm

Friday 4pm-9pm

Saturday 12 : 30-8pm

Sunday 12 : 30-8pm

What We Offer :

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year.

We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC :

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Purpose :

To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home.

We are "Chicago from Day One," committed to building a respectful and inclusive community.

• Requests can be made for a complete list of job activities, physical demands, and work environment.

As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.

Must be available to work a varied schedule including weekends, overnights, and holidays.

Night auditor experience is a plus.

This position is full-time.

Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!

The Front Desk Supervisor will be responsible for the daily activities of the Front Office and its staff.

The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world.

Benefits :

401(k)

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Vision insurance

Responsibilities :

Welcome and register guests expeditiously, provide information to guests as needed or requested, and obtain identification and credit / check approval as directed by hotel policy.

Verify rate and departure date.

Confirm and modify information required to complete the registration process as per hotel procedures.

• Check departing guests out of the hotel as per hotel procedures.
• Monitor GXP throughout the shift for customer care cases, guest chats, and work orders.
• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

Authorize revenue allowances as allowed by hotel policy.

• Resolve guest problems and complaints.
• Answer main phone lines and assist / direct guests where needed.
• Ensures total guest satisfaction.

Requirements :

High school graduate.

Some college preferred.

• Must have 3-4 years of customer service
• Must have 1 year of hotel experience
• Must have 1-2 years of supervisory experience
• Previous front desk agent, front desk supervisor, and night audit experience preferred.
• Previous experience at a Marriott brand using PMS system is a plus.
• Lightspeed experience required.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Are you someone who goes above and beyond and enjoys working in a fun customer-facing environment? Want to work for a premier fitness company with a winning work culture and a formula for success that excels?

Then, Fitness Formula Clubs (FFC) is the place for you!We are looking to hire a part-time Front Desk Attendant who is outgoing, reliable, and coachable.

At FFC high-quality customer service is a must! You will provide an inviting, clean, and safe environment for all visitors while staying true to FFC’s core values.

You’ll also join a compassionate and diverse team that prides itself on building relationships and creating value by helping others.

Experience our unique regional brand, upward mobility, and career opportunities for management and full-time employment.

This position is part time but more hours are available if desired. Required Shift(s) :

Weekday Mornings would be 4 : 30am to 12pm

Weekend Mornings are 6 : 30am to 12pm

Weekend Afternoons / Evenings are 12-8pm.

What We Offer :

• Insurance - Medical (only for Full time employees), Dental and Vision insurance through UnitedHealthcare
• Company-paid Life Insurance (only for Full time employees)
• 401K - with company match
• Professional Development Reimbursement - FFC will match 50% of the cost for an activity up to a maximum reimbursement amount of $200 allowed during the calendar year.

We encourage our staff to diversify their educational development. This benefit becomes effective after 90 days of employment (only for Full time employees)

We provide fitness instructor training and significant discounts on these educational programs (Pilates, Group Fitness, Personal Trainer, Yoga)

Other Perks of Working at FFC :

• Complimentary Club Membership to use any of our FFC locations!
• Open Door Policy - Your managers and the corporate team all have an open door policy
• Diverse and Inclusive Culture - Our team is composed of people from different walks of life who bring their thoughts, ideas, and perspectives to form a welcoming environment
• 25% discounts on Spa, Retail, and Fitness classes for all employees
• Employee appreciation programs
• Various fringe benefits such as Nationwide Pet Insurance, Ventra Benefit Program (pre-tax dollars), T-Mobile Unlimited Talk, Text, and Data, phone plans for only $30 per line (up to 4 lines) and more

Our Purpose : "To enhance the lives of our members and guests by improving their overall health and well-being." Our members, guests, and staff are as diverse as the city we call home.

We are "Chicago from Day One," committed to building a respectful and inclusive community.

Requests can be made for a complete list of job activities, physical demands, and work environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
• Check in and out hotel guests in a confident, professional and friendly manner.
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
• Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
• Follow established key control policy.
• Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.
• Ensure proper credit policies are followed and verify credit limit report.
• Submit all lost & found articles accompanied by a completed lost & found report.
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
• Knowledgeable of fire and emergency procedures.
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
• Monitor room availability throughout the day.
• Review daily the selling status of the hotel using yield management system.
• Attend department meeting once a month.
• Performs all other duties as directed by immediate supervisor.
• Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

High school diploma or general education degree (GED); and six months to one year related experience and / or training.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS and ABILITIES :

Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.