X perience R estaurant G roup is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious.

Is that you? If so, join our family!! Certified Top Workplaces- 4 years running!

Wait there’s more, XRG offers ...

• Flexible hours
• Competitive pay
• Career growth opportunities. We love to promote from within! # X perience R eal G rowth
• Core Values that set us apart- Our Culture is unmatched!! #XRGFam
• Team member dining discounts
• Paid sick leave (*Eligible in CA, CO, AZ, MA, MD, WA, NY, NV, IL only)
• Employee Referral Program
• Exclusive Credit Union Benefits- Checking / Savings, Loans, Financial Education
• Partner Perks- Discounted theme parks, travel, apparel, sports tickets, and so much more!
• Medical benefits for full-time team members

Pay Rate : $11.25 / Hour, Plus Tips opportunity!

PURPOSE

The Food Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.

DUTIES & RESPONSIBILITIES

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Take and enter orders into POS system promptly and accurately
• Ensure all the food and drinks are served immediately and according to specifications

Ensure that all the necessary stock is being replenished during the shift

• Move furniture as directed by management, including but not limited to : tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
• Respond to guest concerns / complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
• Collect required signatures from guest and promptly close guest checks
• Ensure accurate accounting of all monies and independent banking procedures

Sign all cash out slips legibly

• Ensure complete and proper check out procedures
• Clean all spills immediately and place all trash in proper receptacles
• Inform management of any complaint, comments or incident
• Ensure nightly / weekly and opening / running / closing duties are completed
• Record and report any equipment failure and / or safety hazards to management immediately
• Assists and / or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of two (2) years related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Food Server are expected to perform in your normal course of work.

It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent;

it can be modified at any time with or without notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains knowledge on available items on menu and side dishes and ensure optimum level of guest satisfaction.
• Assist customers to select appropriate side dishes and drinks.
• Communicate any special food requirements to the kitchen staff.
• Develop and maintain friendly relationship with all guests.
• Manage customer queries and ensure appropriate resolution of all customer queries.
• Coordinate with kitchen staff and customers and ensure timely delivery of all services.
• Establish and maintain a complete course order to customer and ensure conformity of the delivery of food and beverages.
• Manage customers after meals and assist in arranging table and dining counter.
• Performs other duties are required.

EDUCATION / EXPERIENCE

• High school diploma or GED required.
• Must have 1 years food and beverage experience.

LICENSES, CERTIFICATIONS OR REGISTRATIONS :

• Health Card
• Alcohol Card

EMPLOYEE BENEFITS INCLUDE :

Health, Dental, Vision, 401K, PTO, Employee Discount Network, Meals, Celebrations, Awards and more....

Join our Team :

Terrible Herbst Inc. and The Ridge have a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price.

We look for people to join our team that exemplifies our 5 Core Values (Integrity, Passion, Caring, Professionalism and an Entrepreneurial Spirit).

Terrible Herbst Inc. and The Ridge strives to be a valued and special part of our customer’s daily lives.

Description :

Servers will provide exceptional personalized experiences to every guest every time. The main responsibility of a server is to extend hospitality through prompt, courteous service that is provided to each of our guests.

The Server is responsible for providing an overall exceptional guest experience to help maintain and attract new guests.

It is important that the Server can effectively demonstrate these standards, policies and procedures. The Server must provide instant guest recognition and satisfaction, maintain excellent service standards.

Responsibilities :

• Providing exceptional guest service
• Responsible to meet all Health Department regulations and maintain standards
• Maintain cleanliness of the restaurant
• Assist team members if needed
• Any and all other responsibilities given within the scope of the job description

Qualifications :

• 2 to 3 years of serving experience preferred in a fast paced, high-volume restaurant
• Must demonstrate honesty and integrity inside and outside the workplace
• Ability to obtain and maintain food handler’s certification card
• Must be able to lift 45 lbs
• Excellent customer service skills

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

• Two or more years of full-service restaurant serving experience

Job Details

Description

POSITION SUMMARY

Be friendly, outgoing, and possess good communication skills. Food servers are responsible for ensuring guests enjoyment.

Food servers should have extensive knowledge in all aspects of the food and beverage menu in order to sell and serve food and beverages in a professional manner that achieves Company service and quality standards.

Candidates should be organized, able to think and act quickly and effectively while retaining self-composure.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following :

• Serving a section of tables, as determined by management
• Working in a team environment with the ability to be an effective team player
• Maintaining complete knowledge of locations food and beverage offering and preparation, and steps-of-service standards
• Selling food and beverage items
• Entering and completing guests order on the point-of-sale computer system; accepting various types of payment and making change
• Interacting with guests in a friendly and fast manner; ensuring guests complete satisfaction and exceeding their expectations
• Maintaining specific side-work and ensuring the total cleanliness and smooth operation of the restaurant and / or assigned areas
• Carrying and transporting trays with beverages and / or plates
• Clearing and resetting tables
• Checking identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age
• Observing guests behavior once they have consumed alcoholic beverages, counting the number of drinks served and offering a taxi if you feel they should not drive;

asking a manager for help with disorderly customers as needed

• Take pride in your personal appearance; reporting to work in neat and clean clothing; maintaining well-groomed hair and personal hygiene as established by Company policy
• Display integrity and honesty in all aspects of your employment
• Performing other duties as directed

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm while working under pressure in a fast-paced environment.
• Ability to act with integrity and professionalism
• Must possess proficient ability to communicate in English in an oral and written format.
• Ability to absorb and retain information quickly; ability to pass menu related tests
• California food handlers card required
• Basic mathematical skills; ability to handle cash to make change
• Basic reading and writing skills
• Basic computer skills
• Multi-task oriented

MINIMUM QUALIFICATIONS

• ARIZONA - Must be 19 years of age or older at the time of application
• CALIFORNIA - Must be 18 years of age or older at the time of application
• NEVADA - Must be 21 years of age or older at the time of application
• One or more years of full-service restaurant serving experience
• Willingness to work evenings and weekends as required
• Knowledge of and ability to adhere to workplace safety procedures
• Must be able to suggestively sell food and beverage items

PREFERRED QUALIFICATIONS

Two or more years of full-service restaurant serving experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the team member is standing the entire shift. The team member frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes.

The team member frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions.

The team member is frequently required to walk; sit; and reach with hands and arms. The team member frequently carries trays up to 50 pounds and occasionally lifts and carries tubs and cases weighing up to 75 pounds.

The team member must frequently communicate with guests and coworkers. The team member is occasionally exposed to hazards including, but not limited to cuts from knives, slipping, tripping, falls and burns;

frequent exposure to smoke, steam, high temperatures, humidity, extreme cold; frequent contact / immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

The noise level in the work environment is moderate to loud.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the team member(s) incumbent in this position.

Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.