Description

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems, and assist in a variety of ways.

As a supervisor and a part of our front-end staff, you will lead employees by example by proactively approaching and offering help to customers, bringing in and organizing shopping carts from the outside parking lot, and helping to run register as necessary to minimize customer wait time.

You will delegate tasks to team members, and ensure the safety and appearance of the front-end and parking lot areas are being maintained.

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling
• Delegate tasks to team members, and ensure efficient daily operations
• Partner and communicate with members of inside front-end team, to ensure your team is effectively assisting customers in a timely manner
• Maintain the appearance and safety of the parking lot

Required Qualifications

• Customer service experience

Job Summary

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities.

The Bell Attendant is also expected to support with front desk operations. Primary responsibilities include : driving guests to designate locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner.

Responsibilities

QUALIFICATIONS :

• High School diploma or equivalent required and / or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES :

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check / store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information maps and directions as required.
• Open doors.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.

Property Details

Our AAA Four Diamond-rated hotel is inside a 1920's Art Deco skyscraper in the heart of Boston's Financial District. We're a five-minute walk from the New England Aquarium, the Faneuil Hall Marketplace, and a huge range of restaurants and bars.

It's half a mile to the Boston Tea Party Ships and Museum.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Now offering Daily Pay ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Overview

Assist the Outlet Manager in maintaining a clean and welcoming environment, as well as providing guests stellar service.

Responsibilities

• Quickly clear dirty table settings and prepare table for resetting. Promptly and consistently reset all service ware.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Take care of guests withduring their breakfast experience and replenish as necessary.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications

• Knowledge of the appropriate table settings and service ware.
• Ability to grasp, lift and / or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations.
• Ability to move or push goods on a hand cart / truck weighing a maximum of 150 lbs with or without reasonable accommodations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.

Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Overview

The role of the Valet Attendant is to make an exceptional impression on every guest by engaging with our guests and customers in a positive and friendly manner and giving them the best experience possible while providing safe and efficient service.

Responsibilities

• Keep the safety of self and others in mind at all times
• Always operate vehicles in a safe manner to minimize the potential for accidents
• Keep track of keys, and vehicles throughout the garage
• Provide exceptional guest experience
• Maintain organization at operation
• Be enthusiastic about the job, creating a positive environment for the customers and teammates to enjoy
• Use professional communication and the VPNE approved language choices
• Help facilitate transition at end of shift
• Look sharp and neatly groomed all times
• Cleaning duties as assigned
• Adhere to VPNE attendance policy

Qualifications

Years of Experience : Entry Level

Language Skills : Proficient in English both verbally and written

Requirements :

• Friendly and Outgoing
• Able to smile during customer interactions
• Possess an upbeat personality, willingness to go the extra mile, and a strong work ethic
• Maintain uniform standards when on job premises
• Ability to run and move quickly
• Ability to organize cars efficiently
• Ability to stand for long periods of time
• Ability to safely operate vehicles and pass a driving test
• Ability to lift a minimum of 50 lbs
• Be at least 18 years of age
• Possess a valid Driver’s License in state of residency
• Be able to pass a criminal background check and RMV check
• Ability to create relationships with customers
• Be organized
• Clean driving record deemed insurable by VPNE's current insurance provider
Benefits :
• Paid weekly
• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

Schedule : Full time

Availability : Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule.

Age Requirement : Must be 18 years or older

Location : Chestnut Hill, MA

Address : 200 Boylston Street

Pay : $19 / hour

Job Posting : 07 / 01 / 2023

Job Posting End : 08 / 01 / 2023

Job ID : R0175838

At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems, and assist in a variety of ways.

As a supervisor and a part of our front-end staff, you will lead employees by example by proactively approaching and offering help to customers, bringing in and organizing shopping carts from the outside parking lot, and helping to run register as necessary to minimize customer wait time.

You will delegate tasks to team members, and ensure the safety and appearance of the front-end and parking lot areas are being maintained.

What will I do?

• Engage customers in friendly conversation while making eye contact and smiling
• Delegate tasks to team members, and ensure efficient daily operations
• Partner and communicate with members of inside front-end team, to ensure your team is effectively assisting customers in a timely manner
• Maintain the appearance and safety of the parking lot

Required Qualifications

Customer service experience

At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs.

We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.

Comprehensive benefits*

• Paid time off (PTO) to help you balance your personal and work life
• Higher premium pay rates for working Sundays or on a recognized holiday
• Health care benefits that provide a high level of coverage at a low cost to you
• Retirement plan with both a profit-sharing and 401(k) match
• A generous scholarship program to help employees meet their educational goals
• LiveWell Employee & Family program to support your emotional, work-life and financial wellness
• Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
• And more!

Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and / or position.

For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For®. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community.

Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love and love what you do.