POSITION SUMMARY

The Driver Manager is responsible for communicating scheduled loads, in advance via e-mail, McLeod software and phone with approximately 30 35 drivers delivering multi-state loads over the road on flatbed trucks.

The Driver Manager acts as a liaison with Customer Service regarding available drivers and the scheduling of loads to be picked up and delivered.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Coordinating and communicating with drivers to ensure deliveries and pickups are made on time.
  • Work with Customer Service Representatives to coordinate the drivers’ schedule.
  • Providing customer service and support to drivers, on the phone and email, as needed.
  • Documenting communication into software, utilizing spreadsheets as needed.
  • Monitoring driver safety and legal compliance, including hours of service.
  • Monitoring preventative maintenance status and notifying drivers.
  • Working closely with the Maintenance Department to assist drivers with breakdown issues.
  • Researching and making arrangements to obtain permits.
  • Other duties, as assigned.

Qualifications

  • Bachelor’s degree (4 year) or equivalent industry experience.
  • Strong organizational and time management skills.
  • Customer service skills, including actively listening, thorough and consistent follow up, coupled with a friendly disposition.
  • Ability to articulate and exchange information consistently and thoroughly.
  • Demonstrated ability to work well under pressure and with tight deadlines.
  • Proficient using Microsoft Office product suite.
  • Excellent interpersonal, oral and written communication skills.
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POSITION SUMMARY

The Driver Manager is responsible for communicating scheduled loads, in advance via e-mail, McLeod software and phone with approximately 30 35 drivers delivering multi-state loads over the road on flatbed trucks.

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