Delivery Manager

Full-time

Responsibilities :

Successful candidates will oversee the entire software implementation life cycle and accomplish the following activities :

  • Collaborate with customers to craft compelling use cases that drive business value, translate use cases into requirements and specifications, validate the tractability and define the data requirements for AI use cases
  • Quantify and track value metrics that can be realized from C3 AI solutions
  • Advise executive customer stakeholders on future use case roadmap and implementation plans aligned to C3 AI solutions and drive customer success and adoption with a focus on customer retention, advocacy and expansion
  • Turn business requirements into application features and capabilities, map use cases to granular team tasks and produce detailed production project work plans
  • Lead the engagement team to perform implementation activities in collaboration with C3 AI team members from Application Development, Data Integration, Solution Architecture, Data Science, Products, QA, and DevOps
  • Dive into technical details and lead activities to ensure successful delivery to our customers (e.g., functional scoping, application and data integration quality assurance, deliver training, issue debugging and resolution)
  • Anticipate stakeholder needs, remove obstacles and accelerate the path to customer success, track and address risks before they become issues, solve delivery challenges, addressing resource contention, scoping issues and managing expectations
  • Develop high quality and polished internal and external deliverables and other documentation to enable customer success, building a trusted advisor relationship
  • Communicate effectively and proactively with customers, define and interpret the AI results in the customer’s business context
  • Provide oversight to the data science team and ensure a compelling outcome
  • Travel to customer sites (50% average)

Qualifications :

  • Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, Operations Research or similar field; Advanced Engineering degree or MBA preferred
  • Minimum of 6-8 years delivery management experience with enterprise SaaS solutions
  • Experience leading engagements with substantial exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering
  • Credible customer presence, capable of stepping into a trusted advisor role
  • Data-driven, analytically oriented, with a commitment to process improvement
  • Ability to successfully communicate and work with senior executive stakeholders
  • Leadership experience, the ability to enforce good project governance and promote delivery excellence
  • Effectively work across customer and internal teams to problem solve, define scope, write technical specifications, quantify and track success metrics, and manage against a plan
  • Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both
  • Excellent presentation, written, communication with keen attention to detail, and interpersonal skills

C3 AI provides excellent benefits and a competitive compensation package, which include :

  • Generous equity plan.
  • Salary range : $155,000 - $190,000 USD.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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