Customer Service Associate / Senior Customer Service Associate

Job Location(s) US-KS-Overland Park Job ID 2023-2744 Category Customer Service Type Regular Full-Time

Overview

As a Customer Service Associate you are frequently the first and last impression each guest has in their interaction with us and can make the difference between an amazing experience and an ordinary one.

There is truly nothing ordinary about Shane Co. so this role is a critical one!

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence.

Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between.

We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!

Responsibilities

The level of customer service at Shane Co. is exceptional and our Customer Service Associates are critical to that process and responsible for far more than cashiering.

Daily responsibilities may include :

Assisting with front and back of house operations, understanding the basic functionality and organization processes in the shop, customer service, and operations departments.

This may include acting as the store greeter, supporting sales floor activities, and upholding all merchandising standards in conjunction with partners in store.

• Participation in and proper usage of all customer services offered in store, including financing, layaway, and jewelry clean and checks.
• Assisting with maintaining accurate inventory of all merchandise and ensuring merchandise security.
• Participating in and exemplifying our company culture.
• Cashiering, and making sure merchandise is presentable when a guest is leaving.
• Communicating with customers face to face, as well as virtually and via phone and email.
• Partnering with Bench Jewelers to assist with customer repairs and warranty work
• Initiating and ensuring all gold buy transactions and processes are followed and maintained in compliance with all local, state, and federal laws and regulations.

No jewelry experience? No problem! We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer.

In addition, we care about your personal experience as an employee and providing you with career development opportunities.

Qualifications

A minimum of 1 year of experience providing a high level of customer service in a face-to-face environment is preferred (a minimum of 2 years of customer service in a face-to-face environment is required, with 6 months or more in a leadership or advanced customer service role preferred for Senior CSA).

Prior experience with jewelry is neither relevant nor required we will teach you!

• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!)
• Excellent communication and interpersonal skills.
• Comfortable with technology and comfortable learning new systems and processes.
• Demonstrated ability with math (addition, subtraction, multiplication, and division) as well as cash handling.
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching.
• Genuine enjoyment in providing great service.
• Organizational excellence and ability to manage deadlines, multitask, and prioritize effectively.
• Excellence in written and spoken English is required; you will communicate with our customers and home office team members in writing as well as face to face.

Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

People-focused, communicative, and team-oriented individuals will see the most success in this role. Strong communication, patience, and resourcefulness are imperative for this role, as are organizational skills and attention to detail.

Successful candidates for this role also find fulfillment in areas such as following procedures, working closely with others, and working on a variety of tasks throughout the day.

A focus on task-management is required, along with the ability to focus on people and relationships.

Work Environment

The primary environment for this role is a bright, well-lit, retail store. Standing, sitting, and walking are required a significant portion of the time.

This role requires bending, reaching, twisting, stooping, and occasional lifting of objects. Most business is conducted with customers in person.

This role may also speak with customers over the phone or via email. Manual dexterity, visual acuity, and color discernment are required at a very high level and with high frequency.

This role is not a remote role.

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.

• We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
• We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us.

Our store employees do work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year.

We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.

• Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
• We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense.

We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!

• We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
• And, of course, we offer a generous discount in our stores or online for you AND your family members!

Pay starting at $19.75 per hour based on candidate's experience and skills, plus opportunity to bonus monthly based on team performance.

Employer will not sponsor visa or work authorization.

Work from home as a Customer Service Representative for TurboTax

Get paid $17+ per hour and start making $2,700+ USD per month*

Work from home & set your own flexible schedule between 8am and 10pm Monday to Sunday

APPLY AT GIGCX MARKETPLACE

REQUIREMENTS

No accounting experience required

As a customer service representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software.

Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions.

We’ll give you amazing continuous training support for everything.

BENEFITS

Get paid more the longer you stay - $17+ per hour and earn an EXTRA .25 cents per hour every pay cycle*

Work from home

Receive $400 paid training

Build your own schedule with flexible hours

You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate.

Trusted by 20+ million people

We're giving taxpayers more time, money, and confidence with technology. The tax refund check is the biggest boost millions of Americans get to their income for the entire year.

Our customers depend on tax refunds to pay their rent, tuition or medical bills and better understand their needs. When customer empathy drives innovation, the result is technology like live video advice from a tax expert.

And taxes become simpler for even the most inexperienced taxpayer.

Additional information :

Overview

Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees.

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow?

Then Ferrellgas wants to hear from you!

We are looking for a Part-Time Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team.

You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience and will strive to foster growth.

Benefits

• 401 (K) with generous company match
• Paid Time Off (PTO), including holidays
• Paid training and tuition reimbursement
• Employee Stock Ownership Plan (ESOP)
• Propane Discounts

Responsibilities

• Works with customers on a daily basis to sustain and improve business relationships.
• Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
• Ensures accurate account setup, maintenance, and the closing of all customer account information.
• Handles all customer issues by following our customer complaint resolution policy.
• Performs soft collections for customers on credit hold or past due as well as some cash handling

Qualifications

• High School Diploma or equivalent
• 1 year of customer service experience
• Exceptional customer service and negotiation skills
• Strong organizational skills with typing and data entry experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.

Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States

Applicants must not now, or any time in the future, require sponsorship for an employment visa.

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Ferrellgas is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to an individual’s race, religion, color, gender, sex (including pregnancy), sexual orientation, gender identity, marital status, protected veteran or military status, genetic information, disability, national origin, age, or any other classification protected by Federal, state or local law.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use any one of Ferrellgas' electronic means of applying for jobs as a result of your disability you may request a reasonable accommodation by contacting us via or calling 1-888-337-7355.

Please note : Ferrellgas will respond only to requests for accommodations due to a disability.

Applicants have rights under Federal Employment Laws. Please click for more information.

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Your Job Georgia-Pacific is seeking a Customer Service Representative supporting our Kansas City, Missouri box plant facility.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Service Representative creates value by ensuring accurate orders, quality customer service and deliveries by Georgia-Pacific.

Location : This role is a hybrid schedule and seeking candidates in a reasonably proximity to Kansas City, Missouri Schedule : Standard business hours;

8am to 5pm CST, Monday - Friday, with flexibility as needed based on customer demands What You Will Do

• Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production related data
• Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs / requirements.
• Coordinate shipments of products with shipping department
• Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Accounts payable / receivable duties Who You Are (Basic Qualifications)
• Minimum of 2 years of customer service experience
• Intermediate experience using Excel specifically utilizing spreadsheets daily & creating formulas
• Experience with record keeping management / documentation
• Able and willing to be flexible to work a schedule needed to support the business including a hybrid schedule, overtime and weekends as needed
• Able and willing to travel 5 - 10% of the time as needed What will Put You Ahead
• Experience in a fast paced, high volume in a logistics, industrial, distribution, and / or manufacturing environment
• Packaging industry experience
• Associates Degree or higher At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.

In addition to the products we make, we operate one of the largest recycling businesses.

Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better.

Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.

We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation / time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.

Please visit the following website for additional information : http : / / www.kochcareers.com / doc / Everify.pdf #LI-LAL

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement your pet’s health is our top priority and excellent service is our goal very seriously.

With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical / dental, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at