Customer Service Agent

Come join the SIXT Team -Hourly Pay $19.20 / hr. Plus a Monthly Bonus and Sign Bonus $1500.

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world.

You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes :

• Exceptional interpersonal and relationship building skills
• Strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task

What you will do :

• Welcome all customers as they arrive on the lot
• Ask about their experience with Sixt, recording feedback to improve future rental experience
• Make sure customers have all personal belongings from the vehicle
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage / loss report
• Use proper statement to determine if vehicle is being returned with full tank of gas
• Advise and review rental charges, providing an accurate receipt to the customer
• Provide information regarding transportation to the airport terminal if applicable
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Work in outdoor weather conditions including direct sunlight, rain, heat or cold
• Perform other job duties as assigned to meet the business needs

About you :

• High school diploma or GED
• Minimum 1-year customer service experience
• Must be at least 21 and have a valid driver's license with a clean driving record
• Basic computer navigation skills and knowledge of Microsoft Office applications
• Ability to work 40 hours per week including day and / or evening hours
• Likely to require at least 5-10% travel, some of which may be by airplane
• Must be willing to wear company uniforms
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.

Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.

Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department :

As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.

This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.

As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us :

We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.

5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.

At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.

Want to take off with us and revolutionize the world of mobility? Apply now!

Job Description

The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present.

The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care.

The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals.

Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties :

Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input.

Respond to and resolve customer inquiries in a courteous and timely manner.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure the 24 / 7 execution of all customer service programs and processes.
• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
• Complete cash and lottery processes.
• Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
• Check in vendors.
• Recognize associates and celebrate accomplishments.

Essential Functions :

• Ability to work well individually as well as in a team environment
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Excellent relationship building and leadership skills
• Detail oriented and excellent organizational skills
• Ability to defuse issues using de-escalation and problem solving techniques
• Proven self-starter with demonstrated ability to make decisions
• Ability to learn and utilize the store’s technology
• Must be able to perform the following physical behaviors repetitively throughout a shift : standing, walking, handling, reaching horizontally and grasping firmly
• Must be able to perform the following physical behaviors frequently throughout a shift : reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
• Must be able to lift and carry up to 35 lbs
• Must have reliable transportation
• Must be at least 18 years old to be considered for this role
• Ability to direct others and prioritize tasks

Basic Qualifications :

• High School Diploma or GED equivalent
• Ability to work 35 40 hours per week
• Experience effectively implementing change and demonstrated results in execution
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs
• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred
• Experience training, sales building, management of expenses, and food service menu planning
• Experienced in all areas of store operations, including foodservice
• Experience leading, developing and selecting teams preferred
• Proven and consistently demonstrated skills in the following : Exceptional Customer ServiceRelationship BuildingEffective Communication

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.

Our Training Program will emphasize the improvement and performance of our employees. It is an educational process that will involve the sharpening of skills and concepts, changing attitudes, and gaining more knowledge to enhance performance.

Job Duties : Work with other managers to plan and direct the work of the organization Receive classroom instruction in subjects related to their rotational experience Attend lectures, watch guest speakers, and create projects, oral presentations, and take tests Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments Achieve a passing score in all areas of the management training program in order to continue in the program Participate with management in interviewing, hiring, and training employees Use company reports analyzing sales, gross profit, and inventory activity Work with management to develop and implement actions to protect assets and profitability Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications Customer service associates handle consumer inquiries and are responsible for troubleshooting Attend product training classes and seminars Customer service associates ensure proper product presentation Participate in sales-driving efforts to maximize sales Interact with customers in a friendly and knowledgeable manner Regular, dependable attendance and punctuality is required Opportunities Opportunities to expand into new locations and campaigns Internal growth Personal coaches and mentors Candidate Requirements : High school diploma required Experience in customer service or client relations is a plus Must be able to communicate with customers / employees to clarify issues and resolve conflicts Able to work individually and as part of a team Fluent in written and verbal English Bilinguals welcome #LI-Onsite Powered by JazzHR

Retail Office Associates :

Full Time and Part-Time Career Opportunities

At Ashley Home Store Furniture, we have fun, we love what we do, and it shows in our expansive growth! Our Retail Office Associates are the cornerstones of our success.

Retail Office Associates treat our customers in a cordial, respectful manner of delivering a world-class customer experience, both in-person and over the phone.

Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-minded team players that set the benchmark high for true customer service professionals.

Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset.

Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

Benefits of working for us!

• We offer National Health, Dental, and Vision coverage
• Life insurance Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well
• 401(k) Profit-Sharing Plan
• Recognition and reward programs
• Paid Sick Days
• Paid Vacation, Holidays (Thanksgiving and Christmas)
• Employee Assistance Program
• Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities :

• Process payment to proper accounts
• Responsible for security of cash and other legal tenders
• Prepare daily deposits in accordance with Company policies and procedures
• Answer incoming calls and respond to customer queries in a timely and courteous manner
• Schedule deliveries that are convenient for the customers and comply with company procedures
• Maintain all open orders and courteously communicate status with customers
• Work daily reports according to Company requirements
• Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
• Assist Office Manager when needed

As a Retail Office Associate, you must :

• Have a High School diploma or GED
• Have strong business acumen and Excellent verbal and listening skills
• Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
• Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
• Strong interpersonal and human relations skills
• Proven analytical and problem-solving skills
• Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
• Be able to lift / move up to 25 pounds, regularly
• Being bilingual is a plus

Ashley Home Store Furniture is proud to be an Equal Opportunity Employer and is committed to reasonably accommodating qualified persons with disabilities to enable them to perform the essential duties of their position.

Who We Are :

GreenDrop® is a for-profit company and registered professional fundraiser where required. We accept your donations (thank you) on behalf of a local nonprofit, and pay our nonprofit partners for your stuff, helping them fund programs in your community.

These one-of-a-kind finds are then given a second chance to be loved again in local thrift stores. Together, we help protect the planet and keep millions of reusable items out of landfills every year.

Donation Attendant Overview :

• The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day.
• The Site Attendant will lead by example and demonstrate our Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions :

Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique.

This includes but is not limited to the following :

• Always greet donors in a friendly manner, in full GreenDrop uniform.
• Engage in pleasant conversation while acquiring donations from donors by utilizing the bin.
• Assist donors with their donations and help to unload their vehicles.
• Wear a tablet holder while recording donor information on the company iPad.
• Assist truck driver during donation pick-ups.
• Organize donations in the stock room.
• Maintain the cleanliness of the site, both inside and outside.
• Fill out supply orders to keep the site stocked with the necessary tools for job completion.
• Other duties assigned by the manager.
• Must be able to be on-site during working hours.
• Must be able to perform essential job functions with or without reasonable accommodations.

Behavior / Skills :

• Ability to work independently without continuous supervision.
• Have an outstanding ability to interact with people.
• Strong desire to provide magnificent service.
• Able and willing to lift up to 50lbs continuously throughout the day.
• Ability to work in outside conditions within the different seasons.
• Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties.
• Must possess a strong ability to positively communicate and interact with donors, co-workers, and management.

Minimum Age Requirements : Must be at least 18 years of age.

GreenDrop is an Equal Opportunity Employer and an E-Verify Company.