JOB TITLE : Customer Service Agent

Quantity Needed : 1

Shift / Hours : Monday - Friday 8a-5p

JOB SUMMARY :

• Good data entry / typing skills
• Good phone / customer service skills
• Have intermediate / advance knowledge with excel.

JOB SUMMARY :

To be the primary interface between Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS :

• Answering of phones professionally and timely.
• Answering and responding to e-mail requests timely.
• Turn quotes around within 30 minutes.
• Distribute customer / agent / station requests for follow up when needed.
• Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
• Accurately complete entry of pickup / quote information.
• Ensure routing / dispatch is aware of any special instructions / cut offs.
• Tracking and tracing of shipments.
• Communicating to customers and sales regarding issues.
• Research of shipments for Corporate requests / reports.
• Research of shipments for Accounting requests / reports.
• Understanding TSA regulations.
• Support other departments when needed (routing, dispatch, inbound).
• Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
• Completion of specific assigned duties / accounts.
• Able to work overtime and weekend on call rotations.
• Other duties assigned deemed necessary by the Customer Service Supervisor.

SKILLS / COMPETENCIES :

• Must be able to type accurately at least 35 WPM.
• Intermediate level Excel and Word.
• Excellent written and verbal skills.
• Ability to manage deadlines.

EDUCATION :

• High School Diploma or equivalent.
• Certifications, if applicable.

EXPERIENCE :

2-years basic customer service experience and or 2-years of industry experience.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

JOB SUMMARY :

To be the primary interface between Freight Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS :

• Answering of phones professionally and timely.
• Answering and responding to e-mail requests timely.
• Turn quotes around within 30 minutes.
• Distribute customer / agent / station requests for follow up when needed.
• Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
• Accurately complete entry of pickup / quote information.
• Ensure routing / dispatch is aware of any special instructions / cut offs.
• Tracking and tracing of shipments.
• Communicating to customers and sales regarding issues.
• Research of shipments for Corporate requests / reports.
• Research of shipments for Accounting requests / reports.
• Understanding TSA regulations.
• Support other departments when needed (routing, dispatch, inbound).
• Understand and accurately know how to use OAG, KSMS and other resources or tools provided.
• Completion of specific assigned duties / accounts.
• Able to work overtime and weekend on call rotations.
• Other duties assigned deemed necessary by the Customer Service Supervisor.

SKILLS / COMPETENCIES :

• Must be able to type accurately at least 35 WPM.
• Intermediate level Excel and Word.
• Excellent written and verbal skills.
• Ability to manage deadlines.

EDUCATION :

• High School Diploma or equivalent.
• Certifications, if applicable.

EXPERIENCE :

• 2-years basic customer service experience and or 2-years of industry experience.

Job Functions, Duties, Responsibilities and Position Qualifications :

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued.

You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Quality is in our DNA is it in yours?

This opportunity is full-time during first shift.

In this role, you will :

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

All you need is :

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you’ve got :

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We’ll give you :

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging we’re a community!

We also want you to know :

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.

Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours :

Work Shift : Job Category :

Job Category :

Laboratory Operations

Company :

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We are searching for a Customer Service Specialist to provide onsite client support for a financial services / insurance company in Henderson, NV.

This is a temp-to-perm position.

Responsibilities :

• Provide exceptional customer service and resolve customer concerns, internally and externally, through inbound / outbound calls and e-mails
• Support work groups by answering questions, providing information, and delivering exceptional customer service
• Document interactions consistently, accurately, and timely
• Educate customers, explore alternative products, and promote ease of working with the client
• Assist clients with registration and navigating the client's online systems

Requirements :

• A high school diploma or GED equivalent
• Demonstrated customer service and phone etiquette
• Basic computer skills, including internet use and Microsoft Outlook, Word, and Excel

OVERVIEW :

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT :

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.