Family Dollar

CUSTOMER SERVICE REPRESENTATIVE

757 W BROADWAY

Council Bluffs

Iowa

Job Description

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers.

Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties and Responsibilities :

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements :

Education : Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience : Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements : Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height;

must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability : Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies : Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving / Decision Making, Job Knowledge and Relationship Management.

Auto Req ID

287037BR

Zip / Postal Code : 51501

51501

Division

STORE

Process Level / Store #

32697

CUSTOMER SERVICE REPRESENTATIVE Family Dollar

Schedule : Monday - Friday 10 : 30 AM - 7 : 00 PM ET / 9 : 30 AM - 6 : 00 PM CT

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible / a catalyst for providing proactive solutions, inquiry research / resolution, and root cause analysis.

Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Accountabilities

• Provide concise, quality customer service in a professional and courteous manner to both internal and external customer
• Field and re-direct incoming calls to the appropriate destination
• Review and respond to customer inquiries and requests via case management, phone, email, web & fax within department service levels
• Provide specialized knowledge and services to our customers with; return authorizations, order traces, complaint resolution, EDI customer setup / maintenance, company website assistance, and credit card inquiries and payments
• Process return authorizations and issue return labels for our customers
• Track and Trace customer orders to ensure delivery of products
• Assist our customers with web registrations and inquiries
• Process credit card payments for our customers
• Daily research and resolve customer complaints / issues assigned through Salesforce database, phone, email & web with minimal supervision
• Edit customer orders as requested by our customers or sales
• Other responsibilities as required to promote customer satisfaction

Qualifications

• High School Diploma, GED, or equivalent work experience, preferred
• 0-2 years of experience preferred
• Extensive phone communication experience, customer service environment experience, preferred
• Knowledge of Microsoft (MS) Office to include Word, Excel, and Outlook

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks
• Works daily on routine assignments
• Follows correct processes outlined in the department procedures and guidelines
• Work is closely managed and follows detailed instructions
• Seeks regular guidance and advice from supervisor

Anticipated Salary : $15.00 / hr. - $19.58 / hr.

Bonus eligible : No

Benefits : Health insurance, 401k Contributions, Paid Time Off, Vacation, STD / LTD

LI-Remote

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Posting Notes : TJ Maxx Store 1201 3815 Metro Drive Council Bluffs IA 51501

Opportunity : Contribute To The Growth Of Your Career.

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.

Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

• Role models outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
• Provides and accepts ongoing recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs during customer interactions
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and supports maintenance of a risk-free environment
• Performs other duties as assigned

Who We Are Looking For : You!

• Available to work flexible schedule to support business needs, including nights and weekends.
• Strong understanding of merchandising techniques
• Capable of prioritizing multiple tasks at one time
• Strong organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors to accomplish tasks
• Strong communication skills
• Ability to train others
• One year retail and 6 months of leadership experience.

A Few More Reasons to Love TJX.

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules

Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes : TJ Maxx Store 1201 3815 Metro Drive Council Bluffs IA 51501

Company Name : Baker's

Position Type : Employee

FLSA Status : Non-Exempt

Position Summary :

Perform various customer services at the front-end and maintain accountability for money and other assets debited, collected, deposited in the store.

Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions :

• Wait on customers and counter promptly and cheerfully. Greet customers and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Make clean, neat, and friendly impression on customers.
• Provide effective and efficient customer service. Treat customers and each other in a cordial, professional manner in person and on the telephone.
• Perform customer services at the customer service counter in accordance with Dillon operating procedures.
• Train others in the following areas : use of equipment, customer service counter operations, count room protocols, accounting functions and store reports, checker, and Courtesy Clerk duties, and Dillon policies and procedures.
• Accountable and responsible for money and media debited, collected, and deposited at the store.
• Maintain well-organized, clean, pleasant shopping environment at the check stand, customer service, lobby, restrooms and parking lot area.
• Help increase sales and profits in conjunction with retail operations and marketing programs, policies, and procedures.
• Assist customers with Rug Doctor carpet shampooers.
• Assist customers with Blue Rhino propane tank exchange.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Adhere to company policies and procedures, as well as State and Federal laws.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications :

• Willing and available to work weekends and holidays as needed.
• Demonstrates effective written and verbal communication skills that engage our customers and associates.
• Able to read shelf tags, signs, product labels, training materials, bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment and willingness to help all members of the department.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Desired Previous Job Experience :

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, safety, food handling.
• Experience in grocery retail and customer service.
• Experience in operating a cash register and making change.

Education Level :

External Description

Petroleum Customer Service Representative who is self-motivated and committed to adding value to our business by serving our customers.

At Sapp Bros., it is our continuing effort to create long-term partnerships with our customers by providing the highest quality petroleum products and related services with creative solutions that meet or exceed our customer's expectations.

This role would be based out of Omaha, NE.

Job Responsibilities :

• Receives both walk-in and over-the-phone customer orders in addition to the internal sales team or other site orders, along with any related distributor buy-back orders.
• Provides product pricing and / or gets customers in contact with the appropriate internal resources to complete sales.
• Develops a strong technical understanding of product information and works with product vendors and internal resources as needed to support customer questions and needs.
• Stays current on all available products; promotes new products and specials to current customers.
• Starts the customer ticket process within the ERP system and coordinates timely delivery with the internal operations team.
• Ensures customer needs are met in a timely and efficient manner.
• Tracks completion of product delivery and finishes billing process in the system.
• Works closely with Procurement, Inventory, and Warehouse team to ensure the right products are available for customer needs.
• Tracks and communicates any back-ordered items and works with internal resources to ensure customer demands are met in a timely manner.
• Emphasizes safety and proper handling of our products with customers.
• Develops the ability to work within Salesforce software to best serve our customers and sales teams.
• Makes calls to customers scheduling service work for our service techs and documents the work that they have done for the customer.
• Maintains a sense of urgency, demonstrates integrity, and resolves to be professional on a daily basis while promoting Sapp Bros.

Requirements

Job Requirements :

• High school diploma or GED or equivalent.
• Minimum of 2 year of related experience (customer service, logistics, sales or account management, etc.).
• Previous experience in the Petroleum industry, preferred.
• Previous experience working within a system wide ERP system (SAP, PDI, Oracle, etc.), preferred.
• Need to have good communication skills to communicate with customers and fellow employee’s such as the techs that you will be scheduling for.

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service.

You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment.

Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include :

• Health Insurance
• Vision & Dental Insurance
• Life & Accident Insurance
• Short & Long Term Disability
• 401k plus Company Match
• Paid Holidays
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Gym Membership Reimbursement
• Tuition Reimbursement
• Discounts on Gasoline & Diesel
• Store & Restaurant Discounts
• Career Advancement - We promote from within!