Job Summary : Who are we?

Who are we?

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders : Ticketmaster.

com, Live Nation Concerts, Artist Nation and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 27 million monthly unique visitors.

Live Nation Concerts produces over 22,000 shows annually for more than 2,300 artists globally. Artist Nation is the world’s top artist management company, representing over 250 artists.

These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms.

For additional information, visit www.livenation.com / investors.

HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club venues nationwide. House of Blues Venues provide several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop.

House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.

House of Blues opened its doors on Thanksgiving Day in 1992, serving its first meal to the local shelters. Since opening, House of Blues has been committed to giving back to the community through the International House of Blues Foundation.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role :

Serve food and beverages to guests in a nightclub environment with a cheerful attitude.

Responsibilities :

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage
• Impeccable knowledge regarding the steps of service for up-scale dining
• Expert confidence in both bottle and wine service skills
• The ability to up-sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up-scale cuisine
• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service.
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Cash handling experience and Point of Sales System experience
• Strong working knowledge of all beverages
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Ability to anticipate and respond to guests needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight / atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including the lifting / moving of bus tubs up to 25lbs.
• Keep tables clean / wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Qualifications : Required :

Required :

• State or County Licensee or Certification Requirement) / Responsible Alcohol Awareness Training Certification or Equivalent
• Must have a minimum of 2 years experience serving in a up-scale dining and night life venue
• Working knowledge of high end restaurant operations and safe, responsible alcohol service
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma or equivalent
• Must have a flexible schedule
• Must be able to adhere to Dress and Appearance Guidelines
• Flexible schedule and ability to work late hours
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Ability to deal with intoxicated guests in a positive and safety minded manner
• 2 years bottle service experience
• 3 years work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms

Preferred :

• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands / Working Environment :

• Working environment is fast-paced and often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

If the above description sounds like you and fits your background, apply online at to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner.

Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

JOB REQUIREMENTS :

To include but not limited to

1. Greets and welcomes all guests in a pleasant and professional manner

2. Provides timely cocktail service in a friendly and courteous manner

3. Constantly looks for service opportunities

4. Responds to and resolves guest complaints

5. Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser

6. Provides fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round

7. Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests

8. Maintains clean and stocked workstation

9. Monitors guest consumption of alcohol and intervenes as needed according to guidelines

10. Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos

11. Works well with others, especially servers, bartenders, barbacks and management

12. Provides personalized service and uses guest name

13. Resolves service problems according to guidelines

14. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies

15. Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs.

16. Greeting guests in a positive, friendly manner and making them feel welcome.

17. Guiding guests through all phases of their experience at the venue.

18. Command full menu knowledge at all times and preparation methods.

19. Deliver food to guest table according to steps of service

20. Exhibiting proper knowledge, selling techniques and service delivery of all menu items

21. Maintaining table cleanliness utilizing a silent service approach.

22. Assist in running foods, bussing tables and marking appropriate silverware when necessary.

23. Itemizing bills correctly and efficiently securing payment.

24. Bidding farewell to guests, using guest’s name when known, and encouraging them to return.

25. Maintaining cleanliness and stock of their assigned areas, side stations, tables and POS stations.

26. Maintaining a level of professionalism that will make guests want to return.

27. Anticipating the guests’ needs and responding appropriately with a sense of urgency.

28. Working as a team, assisting all guests’ and employees’ needs and inquiries.

29. Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees.

30. Following all procedures and policies set forth by the company, division, department and County health department

31. Following all health and safety regulations.

32. Conforming to the department grooming standards, uniform or attire, and jewelry policy.

33. Responsible for end of shift clean-up work as outlined by management

34. Always be positive, show enthusiasm, be humble, be thankful, and be respectful to all team members.

35. Other duties as assigned

QUALIFICATIONS : (Include equipment knowledge / use)

• 2-year experience as a server / cocktail in a similar, high-volume restaurant environment
• Ability to work as part of a team in a high stress & a high-volume environment.
• Demonstrate experience and ability to work in a dynamic environment that includes frequent change
• Good communication skills; multilingual is a plus.
• Ability to read and write in English proficiently.
• Physically able to lift and carry at least 50lbs on a tray or arm service where it applies.
• Physically able to walk or stand without assistance on various surfaces for an extended period of time.
• Professionally groomed in a manner consistent with department grooming standards.
• Basic math skills and the ability to use a calculator.
• Basic computer skills and experience with POS systems.
• Knowledge of different types of tendering guest checks.
• Positive attitude, self motivated, energetic and is a willing learner.
• Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items.
• Ability to up sell.
• Ability to follow directions makes quick decisions, and keep organized while under pressure.
• Knowledgeable about health and safety regulations.
• Must have oral and written English language skills.
• Must be 21 years of age to serve food and beverages in the State of Nevada.
• Must possess an alcohol awareness card and a Food Handler Safety Training Card

Position Summary : Actively takes orders, conducts full and complete beverage / food service, and monitors guests’ lounge / bar experience.

Interacts with the lounge / bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities : including but not limited to

• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers question and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Ensures the delivery of all food and beverage to the guests.
• Maintain general cleanliness of assigned stations and entire venue.
• Follow supervisor’s instructions, communicate with and support co-workers, be a team player.
• Possesses in-depth knowledge of all food and beverage menus, and the company.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash / payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge / bar and side stations, performs side-work and other opening / closing procedures as directed by management, including :

o Ensures all lounge furniture is clean and free of debris

o Sets tables with proper settings

o Stocks side-stations with prescribed supplies

o Performs opening & closing side-work as prescribed

• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments
• Works as part of a team and provides help and support to all team members.

Training Requirements :

Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate.

Minimum Education and Qualifications :

• Previous hospitality experience.
• Previous cocktail and / or floor server experience.
• Experience in a high-volume restaurant / nightclub / lounge.

Physical Demands and Work Environment :

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

JOB SUMMARY :

The primary responsibility of the Beverage Server / Cocktails is to ensure complete customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay.

ESSENTIAL JOB FUNCTIONS :

• Greets and welcomes all guests in a pleasant and professional manner.
• Provides timely cocktail service in a friendly and courteous manner.
• Keeps assigned areas clean and empty of glasses and bottles.
• Constantly looks for service opportunities.
• Responds to and resolves guest complaints.
• Answers guest questions and is knowledgeable about property events and attractions.
• Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
• Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
• Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Maintains clean and stocked workstation
• Handles money according to procedure
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
• Promotes casino events and programs
• Works closely with Total Rewards Center to promote new card sign up programs.
• Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
• Provides personalized service and uses guest name
• Resolves service problems according to guidelines
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS :

• Must be a minimum of 21 years of age or older.
• One-year previous high volume cocktail experience.
• Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
• Must possess excellent customer service and communication skills.
• Must be able to initiate and engage in conversation in a professional and friendly manner.
• Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
• Must be able to work any day of the week and scheduled shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Work requires knowledge of tray service and cocktail ingredients.
• Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS :

• Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
• Must be able to lift and carry 20lbs.
• Must be able to work in extreme heat during the summer months.
• Must be able to stand for entire shift.
• Must be able to access service area when picking up beverage orders.
• Must be able to converse over the telephone in an environment with loud background noise.
• Must be able to stoop, bend and reach.
• Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
• Must be able to listen and respond to visual and aural cues.
• Must be able to simultaneously handle the demands of many customers.

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.

Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

X perience R estaurant G roup is driven by team members who have a relentless passion for hospitality. Our expectations are high, and we never settle for anything less than delicious.

Is that you? If so, join our family!! Certified Top Workplaces- 4 years running!

Wait there’s more, XRG offers ...

• Flexible hours
• Competitive pay
• Career growth opportunities. We love to promote from within! # X perience R eal G rowth
• Core Values that set us apart- Our Culture is unmatched!! #XRGFam
• Team member dining discounts
• Paid sick leave (*Eligible in CA, CO, AZ, MA, MD, WA, NY, NV, IL only)
• Employee Referral Program
• Exclusive Credit Union Benefits- Checking / Savings, Loans, Financial Education
• Partner Perks- Discounted theme parks, travel, apparel, sports tickets, and so much more!
• Medical benefits for full-time team members

Pay Rate : $11.25 / Hour, Plus Tips opportunity!

PURPOSE

The Cocktail Server is responsible for welcoming guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner to the guests satisfaction.

DUTIES & RESPONSIBILITIES

• Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
• Recognize and cultivate regular guests and repeat business
• Take and enter orders into POS system promptly and accurately
• Ensure all the food and drinks are served immediately and according to specifications
• Ensure that all the necessary stock is being replenished during the shift
• Move furniture as directed by management, including but not limited to : tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
• Respond to guest concerns / complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
• Comply with all safety and health department procedures and all state and federal liquor laws
• Maintain company safety and sanitation standards
• Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types
• Collect required signatures from guest and promptly close guest checks
• Ensure accurate accounting of all monies and independent banking procedures
• Sign all cash out slips legibly
• Ensure complete and proper check out procedures
• Clean all spills immediately and place all trash in proper receptacles
• Inform management of any complaint, comments or incident
• Ensure nightly / weekly and opening / running / closing duties are completed
• Record and report any equipment failure and / or safety hazards to management immediately
• Assists and / or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

• High School Diploma preferred
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Minimum of two (2) years related experience
• Experience with POS systems
• Familiarity with beer and spirits
• Proper lifting techniques
• Guest relations
• Sanitation and safety
• Safe alcohol service
• Full service restaurant operations
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Work indoors and / or outdoors, exposed to hot and / or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.

DISCLAIMER

This job description is a summary of duties, which you as a Cocktail Server are expected to perform in your normal course of work.

It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent;

it can be modified at any time with or without notice.