Call Center Supervisor

Full-time

Why we will love you

The successful candidate must reside within a commutable distance to our call center in Nottingham, Maryland.*

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.

Join our team and start a better life for yourself.

What you'll be doing day to day

  • Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in all remote channels, thus securing long-term growth.
  • Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
  • Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
  • Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
  • Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
  • Identify improvement needs in the work environment thus contributing to create a great place to work
  • Contribute with operational and functional expertise to the Schedule / Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
  • Validate that hiring, onboarding and training of co-workers is performed according to standards in order to secure competence of co-workers

Together as a team

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us.

We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

Apply Now

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Why we will love you

The successful candidate must reside within a commutable distance to our call center in Nottingham, Maryland.*

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.

Join our team and start a better life for yourself.

What you'll be doing day to day

  • Drive an exceptional customer experience by building and leading high-performance teams within an assigned area that engage with customers in all remote channels, thus securing long-term growth.
  • Create an inspiring and motivating work environment and build a committed team with a strong customer focused culture based on pride in the work and high performance, thus securing a great remote customer experience and trust in the IKEA Brand
  • Evaluate adherence to defined ways of working for Generalists and Specialists within their skill area in order to identify performance improvement areas in processes and behaviors
  • Lead, coach and follow up individual development to empower team members through knowledge, trust and motivation, thus building business competence, securing succession and enhancing the quality of soft skills in the customer meeting
  • Create, monitor and follow up team action plans (when applicable with input from Specialists) in order to reach set goals
  • Identify improvement needs in the work environment thus contributing to create a great place to work
  • Contribute with operational and functional expertise to the Schedule / Intraday department to ensure an optimal number of co-workers are available to meet the customer at all times, thus maximizing business outcomes
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Together as a team

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us.

We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

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Description :

Our Client is in need of a supplier to fill a Contact Call Center Associate at their facility in Baltimore, MD. The candidate will perform the following functions :

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Top Skills Details :

Customer service,Call center,Email,Data entry

Additional Skills & Qualifications :

7 or more years experience in a contact center or help desk environment highly desirable.

Excellent PC skills, experience using MS Office suite, MS Outlook and Excel.

Flexible in work hours scheduling as business needs require including some weekends and / or evenings.

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Work schedule will be :

All candidates must be US Citizens

About Aston Carter :

Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.

As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.

Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.

For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.

com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.

The Recruiter is the sole point of contact for questions about this position.

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Description : About Us :

About Us :

Middle River Aerostructure Systems is a world-leading manufacturer of thrust reversers (the braking system on a jet engine), engine nacelle components and specialized aerostructures.

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In 2019, MRAS was acquired by ST Engineering North America, the U.S. affiliate of Singapore-based ST Engineering becoming a part of its global network of aerospace facilities and offices.

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Experience in Aerospace / Airline operations.

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MRAS is an equal opportunity employer and service provider and does not discriminate on the basis of race, age, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class.

We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value.

PM19

PI222147469

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OVERVIEW

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RESPONSIBILITIES :

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QUALIFICATION REQUIREMENTS : EDUCATION :

High school diploma or equivalent

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PHYSICAL JOB REQUIREMENTS :

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