Position Summary

Career Interest : The call center representative is a frontline resource for our patients, staff and physicians. The representative provides professional customer service to all callers in a 24 / 7 / 365 call center environment.

This position is in our Switchboard call center located on our main campus.

Responsibilities :

• Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
• The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
• Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources.
• Provides answering service for clinical and administrative departments
• Provides code and personal pager management and pager programming after hours, weekends and holidays.
• Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
• Activates medical and security code teams
• Initiates non urgent text pages to administrative and clinical staff
• Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed;

documents changes and sends communication to hospital, physicians and university departments as needed.

• Utilizes internal overhead paging system
• Attend all individual, department and health system meetings, training and reviews as needed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Note : These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.

Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

JOB REQUIREMENTS

Required :

• High School Diploma
• Minimum 2 years' experience in call center based customer service, health care call center, or Emergency Dispatch Call Center
• Exceptional communication and phone skills. Ability to handle multiple calls and / or tasks while providing excellent customer service.
• Experience utilizing Call Center Software to answer, transfer, page and email.

Preferred :

Associates or Bachelors Degree in communications, business or health care administration.

Time Type : Full time

Full time

Job Requisition ID : R-262

R-262

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements.

Mastering complexity is a constantly changing and evolving challenge one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity , then we are the right fit for you.

Job Description :

Job Title : Healthcare Call Center Team Lead

Currently offering a Remote Work Schedule within the following markets : Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Iowa, Illinois, Kansas, Louisiana, Massachusetts, Maryland, Missouri, Minnesota, North Carolina, New Hampshire, New Jersey, Nevada, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington State, Wisconsin

Get To Know The Team :

The Healthcare Call Center Team Lead works with the Healthcare Call Center Supervisors to provide day-to-day direction and guidance to call center staff members, coordinate workflow, schedule daily activities, and check work at frequent intervals to ensure contractual service levels, quality standards, and deadlines are being met.

You will act as a resource for questions and issues, as well as researching and resolving escalated issues.

Why You Will Love It Here!

• Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future : 401k Matching Program, Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

• Assist the team in obtaining and maximizing accuracy and productivity
• Researches and resolves the more complex or escalated issues.
• Monitor, document, and provide feedback to associates on inbound / outbound calls and emails to ensure acceptable quality standards.
• Acts as a resource for questions and issues.
• May perform special projects and other duties as assigned.

What You Will Bring :

• High School Diploma required; Bachelor's degree or equivalent combination of work and education experience preferred
• 1 or more years of customer service and call center experience in a health care related environment is strongly preferred.

You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, and / or Small / Large Group Health Insurance benefits management.

• Ability to work evenings, weekends, and holidays is required.
• Excellent communication skills; able to converse knowledgeably and concisely over the telephone and via written and electronic communication.
• Prior leadership skills in a call center or customer service setting.
• High Speed Internet that is capable of being hard-wired via ethernet is required
• Dedicated work-space that allows you to work without distraction and interruption.
• Ability to meet established deadlines
• A strong focus on being detail orientated
• Ability to work on multiple programs on dual monitors

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com / careers.

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities.

If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at [email protected] for assistance.

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management / Health Services team.

Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Supervisor, Pharmacy Technicians - Clinical Services - Call Center - WFH / Remote

Position Purpose : Supervisor for Pharmacy Technician, Clinical Services (Call Center). Ensure proper workflow and processes to optimize productivity and meet departmental goals.

Monitor daily performance, create reports and audit findings to ensure optimal performance is achieved.

Ensure information is communicated accurately and in a timely manner.

Monitor incoming calls for quality control checks and provide recommendations for improvement.

Communicate with members, providers and pharmacies.

Oversee multiple pharmacy systems.

Develop and deliver training materials for pharmacy technicians and follow policies and procedures.

Work alternative shifts as needed.

Education / Experience : High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a mail order prescription facility, hospital pharmacy or retail pharmacy setting.

Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.

License / Certification : Current state’s Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.

Other Job Specific details :

Supervising 16-18 Pharmacy Technicians (Call Center)

Monitoring daily performance Productivity, Quality & Customer Service.

Coaching

Timecards

Creation / editing of daily plan

Monitoring of workflow and moving of work / techs when needed

Monitoring for compliance issues

Training including listening on calls

Team Meetings

1 : 1 meetings

Interviewing

May have to do the work of the people you manage i.e., jump-in and take calls when needed.

May help the hotline.

Learn other programs and serve as a back-up to other teams.

Additional Supervisor duties as assigned.

Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Sales Associate - ST10JN

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too.

If that sounds like you, then you've landed in the right place.

Apply today for this remote opportunity.

As a teammate of The Hartford in the Personal Lines Direct Sales organization, you will provide insurance recommendations, quotes, and issue policies to individual consumers seeking automobile and homeowners coverages across the United States.

The business includes AARP Automobile and Homeowners Insurance Program and has continued to serve members since 1984.

At The Hartford we are committed to a high level of ethics and integrity, where we place the customer at the center of everything we do.

Our team values open communication and maintains a positive, dynamic work environment that encourages collaboration and continuous improvement.

Our onboarding program is robust for preparing our teammates for success in the role. Leaders will coach and guide you toward achieving your career goals.

AS A SALES AGENT YOU WILL

• Provide insurance recommendations, quotes, and issue policies.
• Use a consultative approach to determine customer needs, build rapport, and provide solutions based on current products and service offerings.
• Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
• Join an inbound sales team that promotes teamwork, collaboration, and continuous improvement
• Complete approximately 12 weeks of paid training, including preparation and sponsorship for your Personal Lines insurance exam.

Those who are already licensed will receive 10 weeks of training instead.

Location(s) : Remote

High speed broadband cable internet service with minimum upload / download speeds of 5Mbps / 30Mbps and your Internet provider supplied device is to be hardwired to the Hartford issued router and / or computer.

To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Start Date : August 14th, 2023 (Unlicensed), August 28th, 2023 (Licensed)

Training Hours : Monday-Friday 11 : 30am-8pm EST

Post Training Hours :

Monday-Friday 11 : 30am-8pm Local Time & Every Other Saturday 9 : 30-6pmEST

You will receive Wednesday off when you work on Saturday

You will receive a 5% Shift Differential for working every other Saturday after training

COMPENSATION :

• Competitive monthly sales incentive plan.
• Opportunities for career progression promotions within the sales role
• 5% shift differential for working every other Saturday after training.

BENEFITS :

Our Company's success is due to our employees' dedication and passion for their work. They are our greatest asset. That's why we are committed to offering employees and their families a comprehensive benefits package and award-winning wellness programs.

By helping our employees achieve their full potential, we unlock our own.

Medical, Dental, Life and Disability Insurance - starts on first day of employment; Wealth Benefits to help you reach your financial goals;

401K, Employee Stock Purchase, Basic Life and AD&D Insurance.

• Generous paid time off program and paid volunteerism.
• Tuition Reimbursement, loan repayment program, company discounts and employee recognition programs.
• Wellness programs including EAP visits, free nutrition counseling, weight management programs, sleep improvement program, fitness centers reimbursement, activity challenges and much more.
• Medical advocacy program to help employees receive the best care from highest quality providers.

WHAT WE ARE LOOKING FOR :

• Demonstrated background in sales, customer service, insurance, call center, retail, or a related field preferred.
• Resiliency and tenacity are a must, as well as a compelling sales aptitude and exceptional negotiation skills.
• Individuals who thrive in a fast-paced environment.
• High school diploma, College degree or equivalent work experience, and with at least one-year of sales experience.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is :

$40,685 - $61,027

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

About Us Culture & Employee Insights Diversity, Equity and Inclusion Benefits

Welcome to Pattern Promotions , your go-to marketing company for all your branding and promotional needs! Our team of experts is dedicated to helping you achieve your marketing goals by developing creative strategies tailored to your brand and audience.

Job Description :

We are seeking a motivated and customer-focused Call Center Representative to join our team.

As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and concerns.

Job : Full time

Monday to Friday

Pay range : $20.05 - $31.00 hourly

Key Responsibilities :

• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service

Qualifications :

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Excellent verbal and written communication skills in the language(s) required for the job.
• Active listening and strong problem-solving skills to address customer needs effectively.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficient computer skills and experience with CRM software and other relevant applications.

Benefits :

• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities
• Collaborative work environment