Call Center Representative

Currently seeking multiple Customer Service Representatives for a great company in Oklahoma City! The ideal candidate will possess at least 2 years of experience working in a call center or customer service setting.

This company offers competitive pay, several growth opportunities, and awesome perks!

Responsibilities of the Call Center Representative

• Handle inbound and outbound phone calls from customers
• Data Entry
• Handle confidential information
• Resolve customer issues in a professional manner

Requirements of the Call Center Representative

• 2+ years of experience in a call center
• Experience with Microsoft Office
• Must have excellent verbal communication skills

Compensation for the Call Center Representative

Salary : $14 - $17 / hour DOE

To apply for this job or see what other opportunities we have available, please visit : http : / / fuse3solutions.com /

General Description

Answer incoming phone calls for Admissions, Records & Graduation, and Student Success Advising. Answer questions, guide students to information needed using the OCCC website, refer students to appropriate department as needed.

Reports To Coordinator of Training and Quality Assurance, Student Success Advising What position(s) reports to this position?

None Minimum Education / Experience Some customer service experience. Required Knowledge, Skills & Abilities Ability to work flexible and evening hours.

Demonstrated positive human relations and communication skills.

Demonstrated ability to work well one-on-one with individuals.

Basic computer literacy.

Ability to problem-solve. Physical Demands / Working Conditions 1. GENERAL PHYSICAL REQUIREMENTS :

Sedentary work : The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position.

Must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS

This position performs the essential functions in an indoor office setting. Preferred Qualifications Call center experience.

Required Training Work Hours Monday Thursday 8 a.m. 6 p.m.

Friday 8 a.m. 5 p.m.

May be scheduled extended evening hours and / or weekends during heavy enrollment periods.

Job Duties Job Duties (Position Specific) (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Job Duties (Duties Assignment Statement) Answers incoming phone calls.

Answers questions.

Information referral.

Utilize OCCC website for needed information.

Referral to OCCC departments for additional help. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Call Center Agent (General Clerk III)

We are soliciting candidates that qualify as a Call Center Agent (General Clerk III) supporting the FAA, Aerospace Medical Certification Division (AMCD) at MMAC in Oklahoma City, OK.

Located in CAMI, the Aerospace Medical Certification Division (AMCD) is responsible for the administration of the United States program to fulfill the aerospace medical certification needs for holders of U.S. pilot certificates.

REQUIREMENTS

• Requires a High school diploma
• Minimum 3+ years of experience
• Competency in DIWS
• Ability to perform tasks utilizing automated systems
• Competency in Microsoft office
• Ability to understand and adhere to guidelines policies, procedures, rules, and regulations
• Ability to work independently in a fast paced, high pressured environment
• Possess exceptional telephone and customer service skills
• Adherence to ACMD procedures during receipt, routing, and processing of documents
• Medical terminology training preferred

RESPONSIBILITIES

• Maintain an average of 10% or less abandoned calls per month
• Receive incoming calls from airmen, AMEs, pilot advocacy groups, etc. Types of calls include certification status, letter clarifications, general information and AME Guide information
• Prepare Telephone Action Request (TAR) issued to address problems and forward to supervisor for review and action
• Receive calls from FAA Regions, Headquarters, Security, Flight Standards, and Attorneys (authorized by letter from airman)
• Provide accurate information in accordance with AMCD policies

FULL BENEFIT PACKAGE MAY INCLUDE

• Paid Federal Government Holidays
• 100% Medical premium for employee
• 100% Life Insurance, Dental and Vision (Family Plan).

We are an Equal Opportunity Employer

We do not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, genetic information or any other characteristic protected by law.

Summary

This position works out of our office in Moore, Oklahoma. Flexible / Work from home options are available after 90 days based on job performance.

STARTING WAGE- $14.25 PER HOUR

Join us for an incredible opportunity as a Customer Service Agent at the Hyatt Shared Service Center. This role can afford you the possibility to grow and advance within the company.

You will be part of our amazing team and company that earned a place on Fortune’s prestigious 100 Best Companies to Work For for the last eight years!

What You Will Be Doing

• Answering phone calls, emails, and other requests from Hyatt guests
• In-depth research to provide information and resolution for guest inquiries

Skills and Experience You Need

• High School Diploma or Equivalency
• More than one year of previous customer service experience
• Experience working in a fast-paced environment
• Track record of exceeding goals and performance expectations
• Very proficient at using multiple PC applications at the same time

What You Can Expect

• Up to 16 days of paid time off, plus additional paid holidays during your first full year of employment
• Full healthcare benefits available at 30 days of employment
• Growth and advancement opportunities in as soon as six months
• Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
• Casual dress and a fun work environment!
• PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more!
• Paid new child leave and adoption assistance available
• Tuition reimbursement
• Free access to Headspace meditation, recuperation, and rejuvenation
• Paid time for volunteer and community activities with your Hyatt team!

8 Hour Shift Schedules :

• 8 : 00a - 5 : 00p (Saturday & Sunday Off)
• 8 : 30a - 5 : 30p (Saturday & Sunday Off)
• 9 : 00a - 6 : 00p (Saturday & Sunday Off)
• 9 : 30a - 6 : 30p (Saturday & Sunday Off)
• 10 : 00a - 7 : 00p (Saturday & Sunday Off)
• Schedule choice is not guaranteed. Must have flexibility in schedule selection.

Hyatt is an equal employment opportunity and affirmative action employer.

Job Description

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities.

OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. This position will be instrumental in our management of the pharmacy call center for the state Medicaid population, as well as being responsible for answering calls from Medicaid members and providers with a goal of achieving one call resolution.

The Pharmacy Call Center Rep provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Duties :

• Provides support to patients and providers.
• Responds to oral and written inquiries from the user community regarding Medicaid issues and related problems.
• Answers inquiries to include but not limited to Federal rules and regulations, Medicaid, managed care, and fee-for-service.
• Answers provider questions regarding medical claims. Provides support to the Pharmacy staff.
• Answers telephone calls, determines nature of call, and directs caller.
• May perform clerical duties.
• Maintains information about providers.
• Stays abreast of constantly changing Medicaid fee-for-service and managed care rule revisions in order to provide accurate information.
• Organizes reference materials for easy access. Updates provider information. Participates in patient related surveys.
• Contacts Medicaid recipients for the completion of such surveys.
• Resolves problems according to agency rules and procedures.
• Provides guidance to Medicaid providers by identifying and correcting billing problems through the explanation of procedures and benefits.
• Cross trains with Pharmacy Support Staff and management to achieve competency in all areas of pharmacy support.
• Attends staff meetings and other meetings as needed.
• Performs various duties as needed to successfully fulfill the function of the position.

Job Requirements

Education : High School Diploma or GED Experience : 6 months experience in an inbound call center, pharmacy, medical billing, third party pharmacy claims, or closely related experience in a medical or pharmacy environment Skills :

• Knowledge of Federal rules and regulations related to Medicaid, managed care, and fee-for-service
• Ability to solve problems
• Ability to train other Representatives
• Customer service

Working Conditions :

• Physical : Sitting for prolonged periods. Speaking and listening. Constant use of the telephone.
• Environmental : Standard Office Environment.

Equal Employment Opportunity Statement : The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures.

This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Diversity Statement : The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives.

The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Hiring contingent upon a Background Check?-YesSpecial Indications : None

Job Posting

May 15, 2023