POSITION OVERVIEW

IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8 : 00 AM - 8 : 00 PM ET, with shifts from 8 : 00 AM - 2 : 00 PM and 2 : 00 PM - 8 : 00 PM.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Our Hurricane Relief Agents are responsible for the following tasks :

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply.

Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

ABOUT THE APPLICATION PROCESS

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MCI’s response to COVID-19 please visit .

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.

MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.

You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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JobID Position Level Individual Contributor Team Implementation & Support Position Type Regular Working Time Full-Time Locations Elizabethtown, Kentucky, Louisville, Kentucky, Monett, Missouri, Remote, Remote, Springfield, Missouri

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.

Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us.

We can’t do it without you.

Jack Henry Fraud Center is part of the consolidated contact center, an inbound call center that works remotely in a 24 / 7 / environment.

In this position, you will provide high-quality customer service in a fast-paced environment assisting callers related to fraud issues on their Debit / Credit & ATM Cards.

This can include lost or stolen card reports, and cardholder assistance. The starting pay for this position is at least $15.

00 per hour and could be more based upon geographical location. Shift differentials are offered for qualifying shifts.

If you are within 30 miles of the Monett, MO, Springfield, MO, Louisville, KY or Elizabethtown, KY offices this position will be based in office.

However, if you are located elsewhere throughout the U.S. this will be a remote opportunity.

What you’ll be responsible for :

• Answering inbound phone calls for fraudulent or suspicious Debit / Credit and ATM Card Transactions, assisting those cardholders according to policy and referring them to their financial institution when necessary.
• Assisting cardholders and financial institutions with lost or stolen Debit / Credit and ATM Card reports.
• Attending training sessions to stay updated on product or company policy changes.
• May perform other job duties as assigned.

What you’ll need to have :

• Minimum of 1 year of customer service experience (customer facing OR phone customer support).
• Must have the ability to communicate clearly and understandably.
• Must be able to work a set, assigned schedule in a 24 / 7 / call center that will include nights, weekends, and holidays.

Training will be the first 5 weeks and be a Monday- Friday schedule during standard business hours.

• Must have reliable high-speed internet service that is at least 20 Mbps download and 5 Mbps upload. It is suggested that if you have more than one individual using the internet that you increase your download speed to 25 Mbps.
• Must have a quiet confidential workspace, and be able to secure a backup, quiet confidential workspace in the event of a power outage or internet outage at your primary residence.

What would be nice for you to have :

• Experience with payments and card processing.
• Strong data entry background.
• Ability to work well as part of a team environment and receive feedback from leaders to help improve metrics.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply.

We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together.

Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success.

Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Changing the world isn't easy, but you can make a difference working from home! Our team is expanding, and we are looking to build a workforce of experienced telephone professionals.

100% of the money we raise goes to the candidates and causes we work for. We work for organizations and candidates who want an economy that isn't leaving the middle class behind, who are continuing to push back against racial discrimination, and discrimination based on who you love.

We are proud to be in the fight to strengthen social security and Medicare, to get universal pre-k, to protect the environment, stand up for women's rights, ensure safer gun laws that don't infringe on the rights of gun owners and so much more.

You don't have to be a democrat to do the job, you don't even have to be a voter. If you are a salesperson who can sell anything, and you want a flexible schedule, this could be the job for you.

If you are looking for a way to make a difference when it comes to causes you care about, and you want a flexible schedule, this might be just the opportunity you've been searching for!

On a typical shift, a fundraiser will use a script to influence existing or potential donors to donate to a cause or candidate.

You will process credit card gifts, and work with Coaches on the online calling platform to increase success. We provide two weeks of paid training!

Responsibilities

• Make outbound fundraising calls on an automated dialer
• Answer incoming calls from prospective customers
• Use scripts to provide information about candidates or causes
• Record the doner’s personal information accurately in a computer system
• Correctly code calls

Requirements

• A USB headset (or the ability to obtain one prior to training)
• A computer or laptop to work from
• Ethernet cord (so you are not using wifi)
• Reliable Internet connection

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule : Make your own schedule, call when you can
• 401(k) matching
• Hourly pay is $12.50 per hour, and payday is EVERY FRIDAY
• $2 for every contribution you make, plus additional incentives
• Two weeks of paid training, plus an additional "Nesting Week"
• A minimum of 15 hours is required, but you can work up to 40 hours a week
• We work year round, not just during election season!

Job Summary : The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities :

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates / requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customer or other claim related third parties to obtain and / or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry

Supervisory Responsibilities : This job does not have supervisory duties Preferred Qualifications : Education and Experience

High School diploma or equivalent experience

Certificates, Licenses, Registrations

None

Functional Skills

• Ability to empathize with customer
• Performs routine tasks of basic complexity under general supervision
• Knowledge of Excel and Word
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• May need to be bilingual in English and Spanish

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is : $35,400- $41,620.

80 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans / Disabled and other protected categories.

All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially.

MDS is one of the nation’s largest and most respected telephone fundraising companies. We have been in business for 30 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party.

Responsibilities of Remote Call Center Representative

• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Requirements of the Fundraising Agent.

• 1 year or more of successful outbound telemarketing preference given to telephone fundraising experience.
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills and familiarity
• A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage.
• Hiring for Full-time positions only

Benefits :

• Weekly paycheck
• $15-$16 per hour for 40 hours shifts (depending on schedule)
• Top performers can earn additional bonus of $8-$12 / hour - bringing total protentional compensation to $20-$30 / hr. In 2021, MDS paid our agents $676,000 just in performance bonuses.
• Health insurance eligibility after just 2 months
• Paid time off
• Overtime opportunities
• Satisfaction of knowing that your work is making a difference!