You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management / Health Services team.

Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Supervisor, Pharmacy Technicians - Clinical Services - Call Center - WFH / Remote

Position Purpose : Supervisor for Pharmacy Technician, Clinical Services (Call Center). Ensure proper workflow and processes to optimize productivity and meet departmental goals.

Monitor daily performance, create reports and audit findings to ensure optimal performance is achieved.

Ensure information is communicated accurately and in a timely manner.

Monitor incoming calls for quality control checks and provide recommendations for improvement.

Communicate with members, providers and pharmacies.

Oversee multiple pharmacy systems.

Develop and deliver training materials for pharmacy technicians and follow policies and procedures.

Work alternative shifts as needed.

Education / Experience : High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a mail order prescription facility, hospital pharmacy or retail pharmacy setting.

Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.

License / Certification : Current state’s Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.

Other Job Specific details :

Supervising 16-18 Pharmacy Technicians (Call Center)

Monitoring daily performance Productivity, Quality & Customer Service.

Coaching

Timecards

Creation / editing of daily plan

Monitoring of workflow and moving of work / techs when needed

Monitoring for compliance issues

Training including listening on calls

Team Meetings

1 : 1 meetings

Interviewing

May have to do the work of the people you manage i.e., jump-in and take calls when needed.

May help the hotline.

Learn other programs and serve as a back-up to other teams.

Additional Supervisor duties as assigned.

Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

JobID Position Level Individual Contributor Team Implementation & Support Position Type Regular Working Time Full-Time Locations Elizabethtown, Kentucky, Louisville, Kentucky, Monett, Missouri, Remote, Remote, Springfield, Missouri

Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members.

Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us.

We can’t do it without you.

Jack Henry Fraud Center is part of the consolidated contact center, an inbound call center that works remotely in a 24 / 7 / environment.

In this position, you will provide high-quality customer service in a fast-paced environment assisting callers related to fraud issues on their Debit / Credit & ATM Cards.

This can include lost or stolen card reports, and cardholder assistance. The starting pay for this position is at least $15.

00 per hour and could be more based upon geographical location. Shift differentials are offered for qualifying shifts.

If you are within 30 miles of the Monett, MO, Springfield, MO, Louisville, KY or Elizabethtown, KY offices this position will be based in office.

However, if you are located elsewhere throughout the U.S. this will be a remote opportunity.

What you’ll be responsible for :

• Answering inbound phone calls for fraudulent or suspicious Debit / Credit and ATM Card Transactions, assisting those cardholders according to policy and referring them to their financial institution when necessary.
• Assisting cardholders and financial institutions with lost or stolen Debit / Credit and ATM Card reports.
• Attending training sessions to stay updated on product or company policy changes.
• May perform other job duties as assigned.

What you’ll need to have :

• Minimum of 1 year of customer service experience (customer facing OR phone customer support).
• Must have the ability to communicate clearly and understandably.
• Must be able to work a set, assigned schedule in a 24 / 7 / call center that will include nights, weekends, and holidays.

Training will be the first 5 weeks and be a Monday- Friday schedule during standard business hours.

• Must have reliable high-speed internet service that is at least 20 Mbps download and 5 Mbps upload. It is suggested that if you have more than one individual using the internet that you increase your download speed to 25 Mbps.
• Must have a quiet confidential workspace, and be able to secure a backup, quiet confidential workspace in the event of a power outage or internet outage at your primary residence.

What would be nice for you to have :

• Experience with payments and card processing.
• Strong data entry background.
• Ability to work well as part of a team environment and receive feedback from leaders to help improve metrics.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply.

We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together.

Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success.

Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Changing the world isn't easy, but you can make a difference working from home! Our team is expanding, and we are looking to build a workforce of experienced telephone professionals.

100% of the money we raise goes to the candidates and causes we work for. We work for organizations and candidates who want an economy that isn't leaving the middle class behind, who are continuing to push back against racial discrimination, and discrimination based on who you love.

We are proud to be in the fight to strengthen social security and Medicare, to get universal pre-k, to protect the environment, stand up for women's rights, ensure safer gun laws that don't infringe on the rights of gun owners and so much more.

You don't have to be a democrat to do the job, you don't even have to be a voter. If you are a salesperson who can sell anything, and you want a flexible schedule, this could be the job for you.

If you are looking for a way to make a difference when it comes to causes you care about, and you want a flexible schedule, this might be just the opportunity you've been searching for!

On a typical shift, a fundraiser will use a script to influence existing or potential donors to donate to a cause or candidate.

You will process credit card gifts, and work with Coaches on the online calling platform to increase success. We provide two weeks of paid training!

Responsibilities

• Make outbound fundraising calls on an automated dialer
• Answer incoming calls from prospective customers
• Use scripts to provide information about candidates or causes
• Record the doner’s personal information accurately in a computer system
• Correctly code calls

Requirements

• A USB headset (or the ability to obtain one prior to training)
• A computer or laptop to work from
• Ethernet cord (so you are not using wifi)
• Reliable Internet connection

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule : Make your own schedule, call when you can
• 401(k) matching
• Hourly pay is $12.50 per hour, and payday is EVERY FRIDAY
• $2 for every contribution you make, plus additional incentives
• Two weeks of paid training, plus an additional "Nesting Week"
• A minimum of 15 hours is required, but you can work up to 40 hours a week
• We work year round, not just during election season!

Job Summary : The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. Key Responsibilities :

• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates / requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customer or other claim related third parties to obtain and / or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry

Supervisory Responsibilities : This job does not have supervisory duties Preferred Qualifications : Education and Experience

High School diploma or equivalent experience

Certificates, Licenses, Registrations

None

Functional Skills

• Ability to empathize with customer
• Performs routine tasks of basic complexity under general supervision
• Knowledge of Excel and Word
• Good organization skills with timely follow-up skills
• Good oral and written communication skills
• May need to be bilingual in English and Spanish

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is : $35,400- $41,620.

80 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans / Disabled and other protected categories.

All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially.

MDS is one of the nation’s largest and most respected telephone fundraising companies. We have been in business for 30 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party.

Responsibilities of Remote Call Center Representative

• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Requirements of the Fundraising Agent.

• 1 year or more of successful outbound telemarketing preference given to telephone fundraising experience.
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills and familiarity
• A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage.
• Hiring for Full-time positions only

Benefits :

• Weekly paycheck
• $15-$16 per hour for 40 hours shifts (depending on schedule)
• Top performers can earn additional bonus of $8-$12 / hour - bringing total protentional compensation to $20-$30 / hr. In 2021, MDS paid our agents $676,000 just in performance bonuses.
• Health insurance eligibility after just 2 months
• Paid time off
• Overtime opportunities
• Satisfaction of knowing that your work is making a difference!