Description

Scheduled Weekly Hours :

Shift :

Exempt / Non-Exempt :

United States of America (Non-Exempt)

Company :

WVUH West Virginia University Hospitals

Cost Center :

550 WVUH Scheduling Call Center

Address :

3040 University AveMorgantownWest Virginia

MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially.

MDS is one of the nation’s largest and most respected telephone fundraising companies. We have been in business for 30 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party.

Responsibilities of Remote Call Center Representative

• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Requirements of the Fundraising Agent.

• 1 year or more of successful outbound telemarketing preference given to telephone fundraising experience.
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills and familiarity
• A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage.
• Hiring for Full-time positions only

Benefits :

• Weekly paycheck
• $15-$16 per hour for 40 hours shifts (depending on schedule)
• Top performers can earn additional bonus of $8-$12 / hour - bringing total protentional compensation to $20-$30 / hr. In 2021, MDS paid our agents $676,000 just in performance bonuses.
• Health insurance eligibility after just 2 months
• Paid time off
• Overtime opportunities
• Satisfaction of knowing that your work is making a difference!

Call Center IT Coordinator Indianapolis, IN Call Center IT Coordinator Indianapolis, IN

Call Center IT Coordinator

Requirements :

• Customer Service Experience
• IT Experience
• Call Center Experience
• ServiceNow experience
• Proficient with Microsoft Office applications

Do you like MONEY? Get PAID Bi-Weekly! Are you looking to Advance in a company? Do you appreciate the Hustle ? Have you been searching an Opportunity ?

You have found it*! Do you love talking to people? Do you love engaging people and having a conversation with them? Then you will love this job!! Jumpstart your career today and submit your resume! We need you to engage our customers on the phone, and get them excited about our unique process for kitchen renovation!!! Here are some of the things you will be doing : Answer phones and schedule sales appointments for our in-home consultants.

Arrange appointment times with customer and service technician. Initiate outbound calls to customers, who have requested our product information.

Take payments over the phone. Create and schedule sales leads as required. Coordinate Design Consultant appointments. Report issues to supervisors.

Process documentation as required Maintain database updates and resolutions. All other miscellaneous responsibilities and duties as assigned.

We are looking for the Following Experience : 1-2 years dispatch or Customer Service preferred. Call Center experience preferred.

High school diploma or equivalent required. Good communication skills required. Basic data entry and retrieval skills required Job Type : Full-time Salary : $16.

00 - $17.00 per hour plus Bonus Benefits : Paid time off Shift : Day shift No nights Weekly day range : Monday to Friday Weekend availability Ability to commute / relocate : Indianapolis, IN 46226 : Reliably commute or planning to relocate before starting work (Required) Work Location : In person Powered by JazzHR

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Build an exciting, rewarding career with us and play an integral part of Duke Energy’s customer success and satisfaction as an Associate Call Center Representative.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.

The Associate Call Center Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.

Consider joining the Duke Energy team, where you’ll find a friendly work environment, comprehensive benefits, and development opportunities.

WE OFFER

Paid Time Off, holidays, and sick leave

Health, Dental, and Vision Insurance

401K plan with company match

All necessary equipment provided

PAY :

The pay rate is $17 per hour

Annual, quarterly and sales incentives provided based on performance

TARGET START DATE :

Monday, August 14, 2023

TRAINING DETAILS :

First 8-9 weeks, Monday - Friday from 8 : 00 AM to 5 : 00 PM EST

Required first day onsite attendance at a Duke Energy Call Center location

Training is held remotely after first day onsite attendance

During the 8 9-week training period, there is no allowance for vacation time or absences.

Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING :

Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

Use professional judgement and escalate customer issues / concerns to management when appropriate.

Participate in on-call rotation.

Promote sales of available products and services, as appropriate.

Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.

Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS :

High school diploma or GED completed at time of application submission.

One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED QUALIFICATIONS :

Bachelor’s degree or Associates degree

Currently engaged as a Duke Energy Call Center Representative (Part-Time or Contract Worker) strongly preferred

Direct call center experience of 2+ years is preferred

Willingness to work in an environment that requires 100% phone-based customer interaction.

Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.

Ability to always handle and protect confidential information and act with integrity.

WORKING CONDITIONS :

Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility

work will be performed during Hours of Operation

Monday - Friday, 7 : 00 AM 7 : 00 PM EST

Hours of Operation include weekends and overnight shifts

during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.

Shift change occurs biannually, but may change at any time due to business need

Access to a reliable high-speed internet and a quiet work environment is required.

WHAT TO EXPECT : STEPS IN DUKE ENERGY’S HIRING PROCESS :

Duke Energy Customer Care Assessment

If selected, you will be contacted for a 45-minute phone interview.

Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test prior to hire.

It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)

Represented / Union Position

Visa Sponsored Position

Posting Expiration Date

Monday, July 10, 2023

All job postings expire at 12 : 01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic / required qualifications.