Job Description Summary

The Quality Improvement Sr. Coordinator will partner with operations to coach individuals and small teams on quality score improvements.

Essential Duties and Responsibilities :

• Responsible for assisting with development of job aides, completed quality audits, and delivering training.
• Audit functional areas and provides recommendations for improving systems, processes, and procedures.
• Deliver coaching to existing staff on current processes and on process improvements and system changes. - Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings.
• Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs.
• Provide Team Lead with feedback regarding QA / QI processes, tools, and systems.

Minimum Requirements :

High school diploma or equivalent with 4+ years or AA with 2+ years of related call center quality improvement coaching experience.

Job Summary

Essential Duties and Responsibilities :

• Responsible for assisting with development of training materials, completed quality audits, and delivering training.
• Audit functional areas and provides recommendations for improving systems, processes, and procedures.
• Deliver training to existing staff on current processes and on process improvements and system changes.
• Participate in sessions to plan trainings and to assess calibration techniques used to evaluate trainings.
• Assist in writing material for new training programs; reviews, evaluates, and modifies existing and proposed programs.
• Provide Supervisor with feedback regarding QA processes, tools, and systems.

Minimum Requirements :

• High school diploma or equivalent with 4+ years of experience, or AA with 2+ years of experience.

MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially.

MDS is one of the nation’s largest and most respected telephone fundraising companies. We have been in business for 30 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party.

Responsibilities of Remote Call Center Representative

• Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor.
• Secure financial gifts from donors and prospective donors on behalf of our clients.
• Maintain minimum fundraising and productivity metrics.

Requirements of the Fundraising Agent.

• 1 year or more of successful outbound telemarketing preference given to telephone fundraising experience.
• Dedicated wired internet connection
• A quiet place to work at home free from normal household interruptions
• Basic computer skills and familiarity
• A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage.
• Hiring for Full-time positions only

Benefits :

• Weekly paycheck
• $15-$16 per hour for 40 hours shifts (depending on schedule)
• Top performers can earn additional bonus of $8-$12 / hour - bringing total protentional compensation to $20-$30 / hr. In 2021, MDS paid our agents $676,000 just in performance bonuses.
• Health insurance eligibility after just 2 months
• Paid time off
• Overtime opportunities
• Satisfaction of knowing that your work is making a difference!

Description

Scheduled Weekly Hours :

Shift :

Exempt / Non-Exempt :

United States of America (Non-Exempt)

Company :

WVUH West Virginia University Hospitals

Cost Center :

550 WVUH Scheduling Call Center

Address :

3040 University AveMorgantownWest Virginia

Call Center IT Coordinator Indianapolis, IN Call Center IT Coordinator Indianapolis, IN

Call Center IT Coordinator

Requirements :

• Customer Service Experience
• IT Experience
• Call Center Experience
• ServiceNow experience
• Proficient with Microsoft Office applications

Do you like MONEY? Get PAID Bi-Weekly! Are you looking to Advance in a company? Do you appreciate the Hustle ? Have you been searching an Opportunity ?

You have found it*! Do you love talking to people? Do you love engaging people and having a conversation with them? Then you will love this job!! Jumpstart your career today and submit your resume! We need you to engage our customers on the phone, and get them excited about our unique process for kitchen renovation!!! Here are some of the things you will be doing : Answer phones and schedule sales appointments for our in-home consultants.

Arrange appointment times with customer and service technician. Initiate outbound calls to customers, who have requested our product information.

Take payments over the phone. Create and schedule sales leads as required. Coordinate Design Consultant appointments. Report issues to supervisors.

Process documentation as required Maintain database updates and resolutions. All other miscellaneous responsibilities and duties as assigned.

We are looking for the Following Experience : 1-2 years dispatch or Customer Service preferred. Call Center experience preferred.

High school diploma or equivalent required. Good communication skills required. Basic data entry and retrieval skills required Job Type : Full-time Salary : $16.

00 - $17.00 per hour plus Bonus Benefits : Paid time off Shift : Day shift No nights Weekly day range : Monday to Friday Weekend availability Ability to commute / relocate : Indianapolis, IN 46226 : Reliably commute or planning to relocate before starting work (Required) Work Location : In person Powered by JazzHR