You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management / Health Services team.

Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Supervisor, Pharmacy Technicians - Clinical Services - Call Center - WFH / Remote

Position Purpose : Supervisor for Pharmacy Technician, Clinical Services (Call Center). Ensure proper workflow and processes to optimize productivity and meet departmental goals.

Monitor daily performance, create reports and audit findings to ensure optimal performance is achieved.

Ensure information is communicated accurately and in a timely manner.

Monitor incoming calls for quality control checks and provide recommendations for improvement.

Communicate with members, providers and pharmacies.

Oversee multiple pharmacy systems.

Develop and deliver training materials for pharmacy technicians and follow policies and procedures.

Work alternative shifts as needed.

Education / Experience : High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a mail order prescription facility, hospital pharmacy or retail pharmacy setting.

Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.

License / Certification : Current state’s Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.

Other Job Specific details :

Supervising 16-18 Pharmacy Technicians (Call Center)

Monitoring daily performance Productivity, Quality & Customer Service.

Coaching

Timecards

Creation / editing of daily plan

Monitoring of workflow and moving of work / techs when needed

Monitoring for compliance issues

Training including listening on calls

Team Meetings

1 : 1 meetings

Interviewing

May have to do the work of the people you manage i.e., jump-in and take calls when needed.

May help the hotline.

Learn other programs and serve as a back-up to other teams.

Additional Supervisor duties as assigned.

Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

The Call Center Representative is an active role which includes support in the areas of customer service and patient communications.

This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

Major Duties and Responsibilities : Schedule patient appointments as soon as possibleIf insurance is to be utilized, ensure that appointments are scheduled with physicians participating on plan.

Answer assigned telephone lines in a timely manner and route calls to the proper destination.Advise patient of clinic policy and financial obligation.

Obtain insurance information (request copy of card) and referral when appropriate.Obtain and enter into the computer complete patient demographic information.

Inform patients of our clinic policy in reference to payment and insurance.Verify insurance and obtain referral when required.

Input demographic information into computer for all new patients (to include any pertinent information such as insurance, referral, etc.

Verify demographic information on return patients not seen within last 3 months and correct in computer system.Contact insurance companies and verify eligibility and benefits.Other duties as assigned.

Job Title : Executive Relations Specialist III Position Summary : EarthLink is seeking an Executive Relations Specialist III to join our Sales and Support team to provide customer service and support to our valued customers.

Responsibilities include providing customer service to EarthLink customers via phone and email. You will be the first point of contact to answer escalated questions or matters directed to senior leaders or EarthLink headquarters.

Topics include product, billing, technical and other customer service issues with a focus on problem resolution and customer retention.

For this role, you will work closely with EarthLink management, technical support, Product Support, and EarthLink Sales and Support management staff to ensure that issues are resolved and communicated with timeliness, professionalism, and with a focus on Earthlink’s values and goals.

We strive to constantly exceed expectations both internally and externally, while providing our customers with reliable and affordable products.

Essential Duties and Responsibilities :

• Responsible for Customer Service activities on behalf of EarthLink. These will be inbound phone calls from consumers, and / or Executive escalations from the EarthLink management team.
• Be the subject matter expert to provide clarity to any escalation matters at the Atlanta headquarters office
• Provide updates to management regarding high-level escalations
• Manage numerous inbound interactions in a timely manner
• Assist customers with customer service and issue resolution
• Your goal is to establish rapport, deliver maximum value, overcome dissatisfaction, and manage issues from EarthLink customers with a goal of satisfactory resolution, customer retention, and relationship / reputation management while maintaining above average customer satisfaction scores.
• Troubleshoot advanced issues with customers EarthLink email, email clients and Internet service
• Maintain thorough knowledge of EarthLink systems and products
• Manage numerous inbound interactions in a timely manner
• Assist potential customers with customer service and issue resolution
• Understand customer needs and determine appropriate course of action to meet those needs
• Work under time constraints, and process information quickly and accurately
• Engage with customers and build sustainable relationships by exceeding their expectations
• Manage activities within statistical and operational guidelines and goals.
• Other duties as assigned.

Education / Experience / Qualifications :

• Sense of ownership and pride in your performance and its impact on EarthLink’s success
• Critical thinking and problem-solving skills
• High School Diploma or GED
• 2+ years of experience in a similar role handling escalation matters
• 1+ years of customer service experience (preferred)
• 1+ years of contact center experience (preferred)

Skills :

• Previous hospitality / customer service experience
• Strong customer service skills, including the ability to listen to the customer's needs and handle challenging interactions while maintaining a positive attitude.
• Good organizational skills
• Ability to work in a fast-paced and changing environment, process information quickly and deal professionally with customers of various experience levels and communication styles.
• Basic computer skills
• Strong strategic, conceptual, analytical thinking and decision-making skills

Supervisory Responsibilities : None Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.

This is not a remote position you must live in the Atlanta area and be able to commute to our facility. The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

About the job OVERVIEW : Upcision is a rapidly growing company seeking an experienced and motivated Remote Call Center Supervisor to oversee our cold calling campaigns for our diverse clientele.

The ideal candidate is someone who thrives in a fast-paced environment, is detail-oriented, and has excellent communication and leadership skills.

This is an exciting opportunity for someone looking to make significant contributions and grow within the organization. KEY RESPONSIBILITIES Manage and oversee the daily operations of a remote team of cold calling agents, ensuring adherence to company policies, performance standards, and targets.

Act as a liaison with clients, implementing reporting, onboarding, and offboarding procedures, and ensuring exceptional client satisfaction.

Collaborate with other team members and departments to create and implement new and improved cold calling strategies to improve overall performance.

Develop and maintain strong relationships with clients by understanding their needs, expectations, and requirements. Continuously monitor agent performance, providing constructive feedback and coaching, and conducting regular performance evaluations.

Maintain a deep understanding of the company's products and services in order to effectively communicate with clients and resolve any potential issues or concerns.

Utilize technology to manage and assign lists to agents based on performance and to track campaign progress. Identify, address, and resolve any operational challenges or obstacles in a proactive manner.

Foster a positive work environment that supports learning, growth, and open communication within the team. REQUIREMENTS - Minimum 3 years of experience in a call center supervisor or management role, preferably within a remote work environment.

• Proven track record in managing outbound cold calling campaigns and meeting or exceeding performance goals. - Exceptional verbal and written communication skills, with the ability to liaise with both internal and external stakeholders.
• Strong interpersonal skills and the ability to lead, motivate and coach a diverse team of remote call center agents. - Ability to prioritize and manage multiple projects simultaneously and efficiently.
• Strong problem-solving and decision-making skills. - Proficiency in using various technology platforms, including CRM software and call center management tools.
• Availability to work various shifts as needed to support team members and client requirements. The opportunity to join our growing organization as a Remote Call Center Supervisor offers an excellent chance to develop your career, contribute significantly to the success of our campaigns and clients, and be a part of a collaborative and supportive work environment.

If you are passionate about leading and managing teams, are results-driven, and have a desire to excel in your career, we would love to hear from you.

Apply today to become a part of our success story! Powered by JazzHR

Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.

Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.

At Shepherd Center, you’ll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect.

If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our to explore current openings.

36 hours per week

The Medical Assistant (MA) works closely with patients to provide basic care, serving as a clinical resource, patient advocate, and educator.

This position creates a positive environment for the patient through daily interactions. The MA provides comfort measures to patients in order to help ensure a positive experience with Shepherd Center.

This position is expected to independently carry out all duties in an ethical manner, ensuring patient safety, privacy, dignity and confidentiality.

JOB RESPONSIBILITIES :

The MA interacts with and contributes to the professional development and image of all unit staff practicing in a Shred Governance model of nursing practice.

The MA performs assigned tasks of direct and indirect care in the multi-specialty clinics to meet the care needs of patients under the direct supervision of a physician and / or Registered Nurse (RN,) or assigned supervisor.

Observes and effectively communicates changes in patient’s condition to the RN and responds appropriately to emergency situations.

Performs procedures, reporting clinical observations and assisting with activities of daily living.

Practices standard precaution and isolation procedures to maintain a safe and healthy environment for patient’s, visitors and staff.

The MA participates as a member of the health care team and accepts appropriate delegation from the RN or physician in meeting needs of the patient / family.

Performs consistent with Shepherd Center standards, clinical policies, and procedures.

The MA carries out designated activities that are within those functions limited by law to unlicensed health care personnel.

Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Adheres to patient / family centered principles using the communication and engagement tools (OARS / AIDECT).

Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.

Identifies potential risk areas within area of responsibility and supports problem resolution process.

Performs other duties as required / requested / assigned.

REQUIRED MINIMUM EDUCATION :

High school education or equivalent.

REQUIRED MINIMUM CERTIFICATION :

No minimum requirements.

REQUIRED MINIMUM EXPERIENCE :

Minimum one (1) year experience in hospital-based patient care field along with a CMA, RMA or CCMA.

Three (3 ) years experience in a hospital-based environment in lieu of certification.

REQUIRED MINIMUM SKILLS :

Basic computer skills, including prior experience with electronic

Experience working in a team environment.

Takes responsibility for growing professionally and seek opportunities for improving skills.

Communicates effectively using timely verbal, non-verbal and written communication.

Willingly adapts to changing work demands and work environment.

Completes orientation and initial assessment of competency successfully by determined due date.

Completes mandatory education and annual competency assessment requirements by determined due date.

PREFERRED QUALIFICATIONS :

Graduate from a Medical diploma or associate degree program preferred.

Active Medical Assistant certification (CMA), or registration (RMA) or Certified Clinical Medical Assistant (CCMA) is preferred.

BLS required to work in Pain Clinic or be willing to get certified within six (6) months of hire date.

PHYSICAL DEMANDS :

Uses body, tools, or special devices to safely, effectively, and efficiently move, guide, or place patients. Involves some latitude for judgement with regard to precision attained and the selection of what adaptive device(s) to utilize.

Ability to transfer and position patients, consistent with lifting up to 20 lbs.

WORKING CONDITIONS :

Patient care environment.

Some potential for exposure to blood and body fluids.

Some potential exposure to infectious viruses.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.