Call Center Representative

Full-time

As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support through inbound and outbound phone interactions.

You will be responsible for addressing customer inquiries, resolving issues, and maintaining a positive and professional relationship with customers.

This position requires effective communication skills, problem-solving abilities, and the ability to handle high call volumes while ensuring customer satisfaction.

Responsibilities : Handle incoming calls promptly, professionally, and with a high level of customer service. Provide accurate and relevant information to customers in response to their inquiries or concerns.

Identify and escalate priority issues to the appropriate departments or supervisors for resolution. Process customer orders, returns, and exchanges efficiently and accurately.

Maintain a comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries.

Qualifications : High school diploma or equivalent; college degree is a plus. Excellent verbal and written communication skills in Language(s) .

Active listening skills and the ability to empathize with customers to understand their needs and concerns. Strong problem-solving and decision-making abilities.

Ability to work well under pressure in a fast-paced environment. Proficient computer skills and familiarity with customer service software and CRM systems.

Ability to multitask, prioritize, and manage time effectively. Strong work ethic, reliability, and a commitment to delivering exceptional customer service. Powered by JazzHR

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This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

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Job Title : Executive Relations Specialist III Position Summary : EarthLink is seeking an Executive Relations Specialist III to join our Sales and Support team to provide customer service and support to our valued customers.

Responsibilities include providing customer service to EarthLink customers via phone and email. You will be the first point of contact to answer escalated questions or matters directed to senior leaders or EarthLink headquarters.

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  • Maintain thorough knowledge of EarthLink systems and products
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  • Work under time constraints, and process information quickly and accurately
  • Engage with customers and build sustainable relationships by exceeding their expectations
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  • Sense of ownership and pride in your performance and its impact on EarthLink’s success
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  • Previous hospitality / customer service experience
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  • Good organizational skills
  • Ability to work in a fast-paced and changing environment, process information quickly and deal professionally with customers of various experience levels and communication styles.
  • Basic computer skills
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Supervisory Responsibilities : None Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and routinely uses standard office equipment such as computers and phones.

This is not a remote position you must live in the Atlanta area and be able to commute to our facility. The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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About the job OVERVIEW : Upcision is a rapidly growing company seeking an experienced and motivated Remote Call Center Supervisor to oversee our cold calling campaigns for our diverse clientele.

The ideal candidate is someone who thrives in a fast-paced environment, is detail-oriented, and has excellent communication and leadership skills.

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Apply today to become a part of our success story! Powered by JazzHR

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Medical Assistant - Outpatient Call Center

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Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury, brain injury, stroke, multiple sclerosis, spine and chronic pain, and other neuromuscular conditions.

Join us in our mission to help people with a temporary or permanent disability, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life.

At Shepherd Center, you’ll discover a diverse and inclusive environment, enlightened leadership, a culture of teamwork, professionalism and mutual respect.

If you are seeking career advancement, continuing education opportunities coupled with a welcoming and fun workplace, competitive compensation and employment benefits, visit our to explore current openings.

36 hours per week

The Medical Assistant (MA) works closely with patients to provide basic care, serving as a clinical resource, patient advocate, and educator.

This position creates a positive environment for the patient through daily interactions. The MA provides comfort measures to patients in order to help ensure a positive experience with Shepherd Center.

This position is expected to independently carry out all duties in an ethical manner, ensuring patient safety, privacy, dignity and confidentiality.

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The MA interacts with and contributes to the professional development and image of all unit staff practicing in a Shred Governance model of nursing practice.

The MA performs assigned tasks of direct and indirect care in the multi-specialty clinics to meet the care needs of patients under the direct supervision of a physician and / or Registered Nurse (RN,) or assigned supervisor.

Observes and effectively communicates changes in patient’s condition to the RN and responds appropriately to emergency situations.

Performs procedures, reporting clinical observations and assisting with activities of daily living.

Practices standard precaution and isolation procedures to maintain a safe and healthy environment for patient’s, visitors and staff.

The MA participates as a member of the health care team and accepts appropriate delegation from the RN or physician in meeting needs of the patient / family.

Performs consistent with Shepherd Center standards, clinical policies, and procedures.

The MA carries out designated activities that are within those functions limited by law to unlicensed health care personnel.

Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Adheres to patient / family centered principles using the communication and engagement tools (OARS / AIDECT).

Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee / patient / visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.

Identifies potential risk areas within area of responsibility and supports problem resolution process.

Performs other duties as required / requested / assigned.

REQUIRED MINIMUM EDUCATION :

High school education or equivalent.

REQUIRED MINIMUM CERTIFICATION :

No minimum requirements.

REQUIRED MINIMUM EXPERIENCE :

Minimum one (1) year experience in hospital-based patient care field along with a CMA, RMA or CCMA.

Three (3 ) years experience in a hospital-based environment in lieu of certification.

REQUIRED MINIMUM SKILLS :

Basic computer skills, including prior experience with electronic

Experience working in a team environment.

Takes responsibility for growing professionally and seek opportunities for improving skills.

Communicates effectively using timely verbal, non-verbal and written communication.

Willingly adapts to changing work demands and work environment.

Completes orientation and initial assessment of competency successfully by determined due date.

Completes mandatory education and annual competency assessment requirements by determined due date.

PREFERRED QUALIFICATIONS :

Graduate from a Medical diploma or associate degree program preferred.

Active Medical Assistant certification (CMA), or registration (RMA) or Certified Clinical Medical Assistant (CCMA) is preferred.

BLS required to work in Pain Clinic or be willing to get certified within six (6) months of hire date.

PHYSICAL DEMANDS :

Uses body, tools, or special devices to safely, effectively, and efficiently move, guide, or place patients. Involves some latitude for judgement with regard to precision attained and the selection of what adaptive device(s) to utilize.

Ability to transfer and position patients, consistent with lifting up to 20 lbs.

WORKING CONDITIONS :

Patient care environment.

Some potential for exposure to blood and body fluids.

Some potential exposure to infectious viruses.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

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