Job Description

Job Summary :

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision.

Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information.

Duties may vary based on assigned department.

Job Responsibilities :

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system.

Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes).

Resolves all data entry related exceptions.

• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements.

Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

Primary Responsibilities :

• Provide support to customers for the purpose of installing, troubleshooting and assisting in the use of Fund software and integrated products.
• Perform limited hardware support based on Member Support Center guidelines.
• Reference support documentation to assist in the research and resolution of a problem.
• Test solutions to technical issues.
• Submit unresolved issues to Information Technology groups or vendors as required.
• Document inquiries (i.e. calls, emails, etc.) in the incident tracking system, including a complete description of the problem, troubleshooting steps taken, equipment information and results.
• Document resolutions to recurring problems, anomalies, and trends for technical and training materials.
• Ensure that proactive measures are taken to identify customer problems. Document customer issues. Review customer history for open issues or trends and then proceed to work on resolving the issue.
• Identify and communicate to the team trends that can further affect our customer base.
• Follow up on escalated incidents, including notification of status to affected customers.
• Provide support to other Member Support Center Specialists in troubleshooting and resolving issues as needed and document potential training opportunities.
• Maintain skills on Fund software product changes and upgrades; maintain knowledge of all company products and services.
Job Specifications :
• Education :
• Education :
• High School diploma
• Experience :
• One year in a call center or support center environment with experience in technical support using analytical skills to troubleshoot issues is required.
• One year experience in real estate / title closing is highly desirable.
• Knowledge / Skills / Abilities :
• Oral and written communication skills
• Problem solving
• Analytical skills
• Windows and Microsoft Office
• Troubleshooting hardware and software related issues
• Teamwork
• Flexibility regarding the change of shift assignments to meet business needs

Job Summary

This position will require onsite presence at our facility in the Orlando / Casselberry area.

The onsite Call Center Trainer will be responsible for :

1. Training delivery / facilitation

• Delivers training program to New Hires prior endorsement to Nesting
• Answers all questions in a timely manner
• Ensures training rules and regulations are strictly followed
• Provides coaching on specific areas of the trainee

2. Setting of Training Expectations

Provides overview of the training flow and encourages total participation and interaction

3. Participation in Training Design

Suggests new ideas to improve training programs and delivery.

4. Training needs assessment

• Identifies problem or need of the trainees and the training program and seeks solutions to improve
• learning and overall performance
• Participates during program evaluation
• Monitors agent performance as a collaborative effort with the assigned mentor

5. Reports

• Compiles training reports
• Keeps training documents (quizzes, exam links and manuals) for internal and external audits

6. Meetings and Conferences

Attends calibrations, meetings and conference calls over the phone

7. Information Dissemination and Escalation

Area of expertise (Skills)

Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience.

An equivalent combination of experience and education may be considered

• Acts as Subject Matter Expert on a specific area of support
• Flexible availability
• Prior Healthcare experience preferred

Education

BenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs

Description : Stellar MLS was Named a 2022 Top Workplace by Orlando Sentinel!

Come Trailblaze your career with Stellar MLS! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! We currently offer a Hybrid work schedule both on site and remote at home! You must live in the local area to our home office.

At Stellar MLS, we do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers.

We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

Position Summary

The Support / Call Center Technician will collaborate with MLS customers as well as other Stellar departments on an ongoing basis.

The Support Center Technician's role is to ensure customers can accomplish their business needs using leading software in real estate.

This position focuses on first contact resolutions, complete and accurate documentation, high level of customer service, adherence to standard procedures, troubleshooting and is responsible for resolving a high number of inquiries with exceptional quality of work.

The Support / Call Center Technician is a full-time, hourly, non- exempt position reporting to the Support Center Supervisor.

Essential Core Competencies

This position requires the following competencies :

• Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges
• Drive for Results Demonstrates drive to meet goals
• Information Seeking Asks relevant questions and actively listens in order to understand the situation
• Informed Decision Making Contributes to decision-making process based on evidence rather than opinions
• Customer Focus Demonstrates a mutual interest in customer's goals

Requirements :

Essential Job Duties and Responsibilities

• Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner
• Build rapport and elicit problem details from users
• Thoroughly and timely document all pertinent user identification information, nature of problem or
• question. Thoroughly document the problem-solving process, including all successful and unsuccessful
• decisions made, and action taken, through to resolution
• Resourcefully use knowledge base, FAQ's, email communication and various resources on the Internet to aid in problem resolution
• Identify and learn appropriate software supported by the company
• Test fixes to ensure problem has been adequately resolved
• Prioritize and escalate problems (when required) to the appropriately experienced representative
• Timely perform post-resolution follow-ups to requests
• Occasional over-time and Saturdays maybe required per job requirements
• Must be able to work remote and in the office as scheduled.
• Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager.
• Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function

Other Essential Skills

• Exceptional customer service skills
• Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail
• Strong documentation skills and able to type 40+ WPM
• Excellent written, verbal communications, and inter-personal skills
• Good interpersonal skills, with a focus on rapport-building, and listening skills
• Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting
• Proven analytical, problem-solving and critical thinking abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently
• Sound judgement
• Maintain professionalism with vendors, customers, and staff at all times
• Team-player, with ability to be extremely effective independently
• Support Center and real estate experience preferred
• Bilingual (fluent in reading / speaking Spanish) is a plus
• Ability to be flexible with schedule is a plus

Essential Physical Skills

• Acceptable vision (with or without correction)
• Acceptable hearing (with or without correction)
• Bending on occasion
• Talking for long periods of time, approximately 8-10 hours a day
• Lifting up to approximately 10 pounds occasionally
• Sitting for long periods of time approximately, approximately 8-10 hours a day
• Writing and / or typing for long periods of time, approximately 8-10 hours a day

Reasonable accommodations will be made for otherwise qualified individuals with a disability).

Education, Certificates, and Software

• High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and / or 2 years' equivalent work experience
• Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus
• Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook,
• Internet Explorer, multiple web browsers, mobile devices, software and hardware based firewalls, various printers

These essential job duties, requirements and skills are not to be construed as a complete statement of all duties, requirements and skills.

The Support Center Technician will be required to perform other job related essential and non-essential duties, requirements and skills as required).

Pay Rate - $19.00 per hour

Benefits We offer a comprehensive benefits package of medical, dental, short / long term disability, life insurance, personal time off, and a 401K plan.

We are an Equal Opportunity Employer / Drug Free Workplace

PI224168606

CUSTOMER RETENTION PROFESSIONAL / CALL CENTER (Earn up to $1,200 PER WEEK salary plus commission combined.)*Toyota of Orlando is currently seeking energetic, self-motivated, and goal-oriented individuals to join our growing Service team.

Our dealership has been an established business in the Central Florida area for more than 25 years and has an average employee retention rate of 20 years.

Additionally, employee perks include a weekly bonus payout, excellent benefits, and unlimited earning potential. *We Offer : Guaranteed salary.

• Earning potential up to *$1,200* weekly* Call center experience is helpful, but not necessary* Previous Dealership Service Department experience is helpful, but not necessary.
• 5-day work week (Guarantee based on 49 hours, Saturday's and Sunday's are mandatory)* Paid time-off* Competitive benefit package including Medical / Dental / Life Insurance* Employee discounts* Career path and management program availableToyota of Orlando's mission is to be Orlando's automotive leader in vehicle sales and customer service.

We achieve this by providing extraordinary owner experiences through continuously developing passionate team members who share our desire to always be better.

WE INVITE YOU TO BECOME A PART OF OUR GROWING TEAM! START YOUR CAREER TODAY!*Employment is contingent upon successful completion of a background and drug test.

Must have a valid driver’s license in good standing. *Toyota of Orlando is proud to be an Equal Opportunity Employer.*