Call center manager
Overview
Lovelace is comprised of Lovelace Medical Group / New Mexico Heart Institute, Lovelace Women’s Hospital, Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, Lovelace Westside Hospital, Lovelace Regional Hospital and Lovelace UNM Rehabilitation Hospital.
Across its six hospitals, 33 health care clinics and seven outpatient therapy clinics, Lovelace has 619 inpatient beds and employs a team of more than 3,450, including over 280 health care providers.
Lovelace continues to invest in our community, providing more than $81 million in unfunded care and supporting local nonprofit and community organizations with more than $357,000 in charitable contributions and community support in 2022.
From the first and only hospital in New Mexico dedicated to women’s health to the state’s only hospital devoted exclusively to cardiovascular care, Lovelace is a leader in meeting the healthcare needs of this region.
Responsibilities
Directs performance improvement activities for all services provided by the department and provides strategic direction on scheduling activities to support our outpatient physician offices.
Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
- Monitors team to develop and execute strategic business plans, operational goals, and performance metrics that drive productivity and ensure a high level of customer service and satisfaction.
- Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel, and develop staff to work toward their highest level of function, following job descriptions and competencies.
- Supports, interprets and monitors compliance with system goals while continuing to develop and attain personal goals, drive for excellence, and special job knowledge.
- Evaluates circumstances using good judgment and ability to set priorities in decision-making, problem-solving, and eliciting cooperation.
- Implements staff and program development / maintenance of high-performance standards, good communications, and positive employee relations and assures departmental staffing levels meet the needs of organization goals.
- Ensures service levels, productivity, and quality standards are met.
- Ensures employee satisfaction through effective management and execution of processes and approaches consistent with the philosophy of teamwork, which is designed to maximize employee engagement metrics.
- Represents the organization and / or department at various community and / or business meetings; serves as liaison and develops and maintains business relationships.
- Schedules and conducts staff, team, and interdepartmental meetings.
- Collaborates with leadership teams for coordination of training, onboarding, equipment setup, department application support, data collection, and performance improvement activities.
- Takes ownership of assignments; other duties as assigned or requested.
- Cooperates and interacts with supervisor, peers, other departments, and all customer groups demonstrating our commitment to service’.
- Develops policies, processes, strategies, and goals that support Department / Corporation direction.
Qualifications
Minimum Job Requirements :
- Associates degree in related field
- In lieu of degree six (6) or more years of relevant experinece may be substituted
- Two (2) years of related experience in a healthcare environment
- Two (2) years of supervisory experience
Preferred Job Requirements :
- Bachelors degree in related field
- Ability to communicate effectively
- Ability to direct and manage projects and / or programs
- Ability to prepare technical reports - advanced computer skills
- Extremely strong analytical, problem solving and operational skills in a high-volume production-oriented work environment
- Proven ability to leverage cross-functional alliances to execute organizational objectives
- Strong written and verbal communication skills
- Ability to interpret and communicate trending and statistics and the status of key initiatives
Related Jobs
Call center manager
Overview
Lovelace is comprised of Lovelace Medical Group / New Mexico Heart Institute, Lovelace Women’s Hospital, Lovelace Medical Center, Heart Hospital of New Mexico at Lovelace Medical Center, Lovelace Westside Hospital, Lovelace Regional Hospital and Lovelace UNM Rehabilitation Hospital.
Across its six hospitals, 33 health care clinics and seven outpatient therapy clinics, Lovelace has 619 inpatient beds and employs a team of more than 3,450, including over 280 health care providers.
Lovelace continues to invest in our community, providing more than $81 million in unfunded care and supporting local nonprofit and community organizations with more than $357,000 in charitable contributions and community support in 2022.
From the first and only hospital in New Mexico dedicated to women’s health to the state’s only hospital devoted exclusively to cardiovascular care, Lovelace is a leader in meeting the healthcare needs of this region.
Responsibilities
Directs performance improvement activities for all services provided by the department and provides strategic direction on scheduling activities to support our outpatient physician offices.
Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
- Monitors team to develop and execute strategic business plans, operational goals, and performance metrics that drive productivity and ensure a high level of customer service and satisfaction.
- Provides leadership demonstrating the ability to influence, motivate, manage, train, counsel, and develop staff to work toward their highest level of function, following job descriptions and competencies.
- Supports, interprets and monitors compliance with system goals while continuing to develop and attain personal goals, drive for excellence, and special job knowledge.
- Evaluates circumstances using good judgment and ability to set priorities in decision-making, problem-solving, and eliciting cooperation.
- Implements staff and program development / maintenance of high-performance standards, good communications, and positive employee relations and assures departmental staffing levels meet the needs of organization goals.
- Ensures service levels, productivity, and quality standards are met.
- Ensures employee satisfaction through effective management and execution of processes and approaches consistent with the philosophy of teamwork, which is designed to maximize employee engagement metrics.
- Represents the organization and / or department at various community and / or business meetings; serves as liaison and develops and maintains business relationships.
- Schedules and conducts staff, team, and interdepartmental meetings.
- Collaborates with leadership teams for coordination of training, onboarding, equipment setup, department application support, data collection, and performance improvement activities.
- Takes ownership of assignments; other duties as assigned or requested.
- Cooperates and interacts with supervisor, peers, other departments, and all customer groups demonstrating our commitment to service’.
- Develops policies, processes, strategies, and goals that support Department / Corporation direction.
Qualifications
Minimum Job Requirements :
- Associates degree in related field
- In lieu of degree six (6) or more years of relevant experinece may be substituted
- Two (2) years of related experience in a healthcare environment
- Two (2) years of supervisory experience
Preferred Job Requirements :
- Bachelors degree in related field
- Ability to communicate effectively
- Ability to direct and manage projects and / or programs
- Ability to prepare technical reports - advanced computer skills
- Extremely strong analytical, problem solving and operational skills in a high-volume production-oriented work environment
- Proven ability to leverage cross-functional alliances to execute organizational objectives
- Strong written and verbal communication skills
- Ability to interpret and communicate trending and statistics and the status of key initiatives
Cdl driver
KAG Merchant Gas is currently hiring Truck Drivers in your area! Join KAG today to take advantage of great pay, bonus pay, competitive benefits packages, supportive terminal managers and great equipment!
Currently Hiring Company Drivers & Owner Operator Call & Demand Drivers anywhere in the US!
OTR work available. Call a recruiter for details.
Call & Demand OTR Offerings :
- Drivers avg $80K - $140K annually
- 3 weeks out, 1 week off
- Call & Demand drivers are compensated for travel time
- Drop & hook
- Teams friendly
- 6 paid holidays
- Paid training, orientation & safety incentives
- Driver referral program
- Medical, dental & vision benefits
- 401(k) with company match Requirements :
- CDL-A
- CDL-A
- 12 months recent and verifiable tractor / trailer experience
- Ability to obtain required tank and hazmat endorsements
Call a recruiter today to learn more!
RN - Infusion Center
Overview
Join our Infusion Center! In this role you will be responsible for utilizing the nursing process to provide direct patient care to an assigned group of patients during a shift.
Responsible for prioritizing the delivery of direct nursing care using time and resources efficiently integrating a standards-based framework model.
Have more questions about this opportunity? Schedule a one-on-one chat with a Nurse Recruiter by clicking
Job Description
Type of Opportunity : Full Time
FTE : 0.900000
Exempt : No
Work Schedule : Varied Days and Hours
Qualifications
Other information :
- State of New Mexico or Compact State Nursing License Academic Preparation :
- Degree from accredited academic nursing program preferred
- Required Certification from either AHA, ASHI, or Red Cross
- BLS : All RN roles
- ACLS : Emergency Department, Critical Care, Cardiovascular Lab, GI Lab, Interventional Radiology, Progressive Care, Surgical Services
- NRP : Family Birthing Center, Labor and Delivery, Neonatal Intensive Care, Mother / Baby Care
- PALS : Children Services, Cardiovascular Lab, Emergency Department, GI Lab, Interventional Radiology, Surgical Services
Credentials : Registered Nurse - State of New Mexico or Compact State Nursing License required. BLS certification within 90 days of hire.
Education : Associate Degree in Nursing
Benefits
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
- Shift differentials for nights, weekends and permanent weekends
- Professional Nursing Career Path (Certification differentials, tuition assistance / scholarship opportunities, various lead differentials)
- Relocation bonus / Sign on bonus (for certain positions)
- Malpractice and general liability insurance
Why work at Presbyterian
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more then 875,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari.
Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees.
With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day.
Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky.
From hiking, golfing, and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
RN123
Offer Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Compensation decisions are dependent upon the facts and circumstances of each offer.
Minimum Offer
USD $35.10 / Hr.
Maximum Offer
USD $45.53 / Hr.
Manager, Service Center
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
As the Manager, Service Center 3, you’ll be recruiting, selecting, training and supervising employees, while maximizing employee engagement and maintaining clear communication on every level.
We believe that a positive work environment creates happy employees, encouraging them to be more dedicated, empowered, and productive.
If you’re looking for a growth opportunity, join us at XPO
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you’ll do on a typical day :
- Supervise all employees reporting to the Service Center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training, and development of your staff
- Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
- Provide clear and frequent information to all employees about Service Center productivity and company policies and procedures
- Research, monitor, and implement all opportunities to cut costs and improve efficiencies; maintain clean and safe working conditions of the facility and equipment
- Comply with all applicable laws / regulations, as well as all company policies / procedures
- Route proper documentation and oversee procedure control for hazardous material shipments
- Identify opportunities for improvement and execute action plans to increase efficiencies
What you need to succeed at XPO :
At a minimum, you’ll need :
- 5 years of supervisory experience
- Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures
- Experience with Microsoft Office
- A valid driver’s license
- Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed
It’d be great if you also have :
- Bachelor’s degree, 4 years of related work experience or equivalent military experience
- Experience with process improvement and the use of Lean and / or Six Sigma
- Forklift experience
- Ability to multitask and prioritize work with excellent organizational skills
- Experience in an LTL environment
- Solid analytical skills
- Exceptional leadership, communication, presentation, and administrative skills
This job requires the ability to :
- Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally
- Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
- Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
- Work outdoors in inclement weather
Be part of something big.
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
Manager, Service Center
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
As the Manager, Service Center 3, you’ll be recruiting, selecting, training and supervising employees, while maximizing employee engagement and maintaining clear communication on every level.
We believe that a positive work environment creates happy employees, encouraging them to be more dedicated, empowered, and productive.
If you’re looking for a growth opportunity, join us at XPO
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you’ll do on a typical day :
- Supervise all employees reporting to the Service Center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training, and development of your staff
- Plan the daily manpower needs to ensure freight is delivered and picked up in a timely manner
- Provide clear and frequent information to all employees about Service Center productivity and company policies and procedures
- Research, monitor, and implement all opportunities to cut costs and improve efficiencies; maintain clean and safe working conditions of the facility and equipment
- Comply with all applicable laws / regulations, as well as all company policies / procedures
- Route proper documentation and oversee procedure control for hazardous material shipments
- Identify opportunities for improvement and execute action plans to increase efficiencies
What you need to succeed at XPO :
At a minimum, you’ll need :
- 5 years of supervisory experience
- Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures
- Experience with Microsoft Office
- A valid driver’s license
- Availability to work a variety of shifts, including days, evenings, nights and weekends; travel as needed
It’d be great if you also have :
- Bachelor’s degree, 4 years of related work experience or equivalent military experience
- Experience with process improvement and the use of Lean and / or Six Sigma
- Forklift experience
- Ability to multitask and prioritize work with excellent organizational skills
- Experience in an LTL environment
- Solid analytical skills
- Exceptional leadership, communication, presentation, and administrative skills
This job requires the ability to :
- Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally
- Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
- Walk and stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery
- Work outdoors in inclement weather
Be part of something big.