POSITION OVERVIEW

IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS

MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8 : 00 AM - 8 : 00 PM ET, with shifts from 8 : 00 AM - 2 : 00 PM and 2 : 00 PM - 8 : 00 PM.

POSITION RESPONSIBILITIES

WHAT DOES A HURRICANE RELIEF AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Our Hurricane Relief Agents are responsible for the following tasks :

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply.

Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

ABOUT THE APPLICATION PROCESS

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

For more information on MCI’s response to COVID-19 please visit .

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, .

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.

All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.

All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.

MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands : GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.

You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Stellenbeschreibung

Job Description Summary This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. Job Description

1 In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations.

May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.

2 In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.

3 Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow.

Monitor time card reporting procedures, attendance, and utilization of overtime.

4 Conduct error investigations and develop recommendations for process improvement.

5 Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed.

Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.

6 May assist with the recruitment and selection of center operation staff.

7 Adhere to and promote compliance to company policies and procedures.

8 May assist with the development and implementation of marketing initiatives to increase donor retention.

9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

10 Understand policies and procedures associated with hyper immune programs at the center if applicable.

11 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.

May conduct routine internal procedures and documentation audits. Promote safety in all actions.

12 Maintain confidentiality of personnel, donor, and center information.

13 Will be cross-trained in all technical areas and other functions to meet the needs of the business.

14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

15 Perform other job-related duties as assigned.

Education

High school diploma or equivalency required

Bachelors Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

physical & mental requirements)

Shares information with internal contacts with common desire to reach a solution

Ability to make decisions, which have moderate impact on immediate work unit.

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

• CSL offers the following benefits for this full-time position, most are effective the first day of hire : Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage;
• Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program;

Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

About Us

Our Benefits

We encourage you to make your well-being a priority. Its important and so are you. Learn more about at CSL.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives.

We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Position : Call Center Representative Agent Work From Home - Part-Time Focus Group Participants Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews.

With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.

You must apply on our website to see if you qualify Compensation : $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Job Requirements : Show up at least 10 minutes prior to discussion start time.

Participate by completing written and / or oral instructions. Complete written survey provided for each panel. MUST actually use products and / or services, if provided.

Then be ready to discuss PRIOR to meeting date. Qualifications : Must have either a smart phone with working camera or webcam on desktop / laptop.

Must have access to high speed internet Desire to fully participate in one or several of the given topics Ability to read, understand, and follow oral and written instructions.

Call Center Representative Agent experience is not necessary Job Benefits : Flexibility to take part in discussions online or in-person.

No commute needed if you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.

You get to review and use new products or services before they are launched to the public. This position is perfect for anyone looking for temporary, part-time or full-time work.

The hours are flexible and no previous experience is needed. If you are call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.

Apply on our site to see if you qualify Powered by JazzHR

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

Voted TOP WORKPLACE 2022 by the Orange County Register!

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses and benefits in a FULLY REMOTE position.

Ready to join the best team members in the industry? Apply today!

Starting at $17.00 - $18.50 / hour depending on expereince + Bonus

Call Center Agent Job Summary - ARIZONA

The SmartStop Call Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions and taking payments.

Call Center Agents will make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal / team qualitative and quantitative targets
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer centric
• Sales driven with a can do attitude
• Good computer skills
• Excellent verbal, phone, and email communication
• Ability to build relationships, (both internal and external)
• Good problem solving abilities.
• Multi-tasking is a must
• Ability to work weekends

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• 401(k) matching
• Employee assistance program
• Referral program

Discounts

• Health & Fitness Partnerships
• Legal
• Entertainment
• Computers & Electronics

About SmartStop Self Storage

SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in the US and Canada.

In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Patient Service Representative for Carondelet Call Center

Job ID : 2305024937-1 Date posted : 05 / 14 / 2023 Facility : Tucson Physician Group Holdings Apply Now

Job Details

4000 sign on bonus for new hires!

Summary : A non-exempt medical office position responsible for front office processes in the physician practice

Essential Job Responsibilities :

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct;
• adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his / her specific job functions / responsibilities;

and reporting compliance issues / concerns in a timely and appropriate manner.

• Greeting patients entering the physician practice.
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary.
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.
• Assists in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges.
• Charge entry and patient balance processing.
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal.
• Additional responsibilities as needed.

Education : High school diploma / GED or equivalent working knowledge.

Experience : One year customer service experience, preferably in a hospital or physician office setting.

LI-KK1

2305024937

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify : http : / / www.uscis.gov / e-verify

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• Controller Full Time Days Job ID : 2305024800-1 Date posted : 06 / 08 / 2023 Facility : Carondelet St. Marys Hospital
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• Patient Service Representative for Carondelet Cardio East Job ID : 2305020727-2 Date posted : 04 / 11 / 2023 Facility : Tucson Physician Group Holdings

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Tenet - A Community

Built on Care.

Across the country, the Tenet family includes 110,000 employees working in more than 65 hospitals and over 475 outpatient centers.

We’re all focused on delivering the right care in the right place at the right time.

At Tenet, the impact of our work spreads far and deep across the many dimensions of healthcare that we touch. Every day, our employees and physicians foster a compassionate environment for care and healing in the communities we serve.

We take pride in what we do, we are passionate about our chosen path, and we take seriously the true privilege we have in serving others as a Community Built on Care.

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