With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies.

Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe.

Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues.

HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and / or manages hotel / casino properties worldwide.

Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida.

In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards.

For more information on Hard Rock International visit www.hardrock.com.

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned / licensed or managed Rock Shops®, Live Performance Venues and Cafes.

HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform.

Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe.

In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.

D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year.

Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry.

In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc.

and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.

com or shop.hardrock.com.

Responsibilities

The Bartender is the stepping stone the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar.

As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

• Making drinks to spec recipe.
• Demonstrating responsible alcohol service.
• Serving food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checking I.D.s for guests who appear to be under 30 years old.
• Maintaining proper cash drawer balances.
• Directing guests to areas / restrooms.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized bar area.
• Maintaining proper product pars through bar pulls & inventories.
• Stocking liquor, beer, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items for the bar.
• Maintaining a proper 3-compartment sink properly sanitizing equipment, utensils, and glassware.
• Performing opening, closing & side duties setting up / breaking down the bar, cleaning glass / countertops, sweeping the floor, etc.
• Answering questions - accurately and politley.
• Creating memorable experiences.
• Entertaining guests to create Raving fans".
• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, CERTIFICATION

• High School diploma or GED equivalent.
• 2 plus years of high volume bartending experience is required.
• In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.

e., California law requires this).

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environment.
• Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

• In some U.S. states, a legal minimum age is required to serve food & alcohol check with the person interviewing you to ensure you meet these requirements.
• Follows all food safety & sanitation procedures.
• Practicing all general safety standards.
• Performing duties which require bending & reaching.
• Maintaining a well-groomed appearance ( having a plan ).
• Following all uniform guidelines.
• Practicing all safety & sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.

Native Americans receive preference in accordance with Tribal law.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.

g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.

Key Responsibilities :

• Maintains a warm, welcoming , Corner Bar atmosphere.
• ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Properly and promptly prepare, garnish, and serve drinks to Guests.
• Engages with Guests by making drinks in front of the Guest using working flair.
• Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
• Upsells Guests on food or drink items when appropriate.
• Keeps a clean, organized bar area.
• Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
• Following all relevant brand standards for service.
• Builds Guests count by promoting specials and building a regular clientele.
• Strictly adheres to responsible alcohol service standards and is able to successfully slow down a Guest or cutoff an intoxicated Guest when necessary.

Influences :

• Following standards for Responsible Alcohol Service
• Guest Experience

MEASURES OF SUCCESS

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Keeping a clean and presentable Bar area
• 100% Recipe adherence
• 100% Cash handling adherence per company policy

QUALIFICATION REQUIREMENTS

• Must be dressed neatly and well groomed in company approved dress code at all times
• Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
• Must follow standards of Responsible Service of Alcohol
• Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
• Must be able to operate P.O.S. system , make change correctly and make credit card transactions
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to pass initial and annual validation
• Must be able to respond clearly to Guests’ requests
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
• Must be able to stand during entire shift
• Must be able to reach, bend, stoop, shake, stir and wipe

Job Description

The Bartender is responsible for making and serving drinks to guests, taking and processing bar guest food orders, completing service bar tickets, and keeping the bar area fully stocked, clean, and organized.

It is crucial that the Bartender follow all established guidelines and procedures with regard to beverage and safety controls as prescribed by company standards.

The ideal candidate will be genuinely happy to provide outstanding hospitality and service to all of our guests in a fun, upbeat, and professional manner, while also participating in team service with the rest of the Front of House Team.

The Bartender also rings guest checks, collects cash, and processes credit charges in the exact manner as outlined by company policy.

Benefits

• Unlimited earning potential as a tipped employee
• Access to medical insurance
• Schedule flexibility
• Meal discounts
• Advancement opportunities
• Supportive team environment

FOR A LIMITED TIME, WE ARE OFFERING A $250 SIGN-ON BONUS AFTER 60 DAYS OF EMPLOYMENT!

Medieval Times is looking for enthusiastic BARTENDERS to join our energetic team in providing outstanding customer service by, selling, preparing, and delivering both alcoholic and non-alcoholic beverages for consumption on premises.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES :

• Engages with guests and takes drink orders
• Has fun while delivering a great guest experience!
• Answers questions regarding beverages, glassware, and pricing
• Fulfills drink orders in a neat, timely and pleasant manner
• Takes money, makes change and balances cash till
• Utilizes POS terminal to record sales transactions
• Delivers beverages to guests in the arena
• Cleans bar equipment and fixtures to maintain the required standard of cleanliness and ensure compliance with regulations
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES :

• Positivity, enthusiasm and big smiles!
• Ability to process information through POS computer system
• Ability to count money and make change
• Ability to proactively engage guests in making a sale
• Ability to effectively communicate with Team Members and Guests
• Ability to read, count, and write to accurately complete all documentation
• Physical ability to stand, walk, and walk up and down stairs during assigned shifts.
• Physical ability to lift up to 40 lbs.
• Ability to work varied hours / days, including nights, weekends and holidays, as needed

EDUCATION AND WORK EXPERIENCE :

• High School diploma or equivalent
• Training on site, no experience necessary, just an outgoing personality with a passion for guest service.

PERKS FOR WORKING AT MEDIEVAL TIMES!

• Gym Reimbursement
• 401(k) with company match
• Complimentary show tickets
• Fun environment and great company culture
• Opportunities for cross-training and advancement

EOE, drug-free environment.

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match or Pension
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program refer a friend and earn a bonus
• Benefits may vary by position so ask your recruiter for details.

Summary

• The Bartender is responsible for greeting customers, taking drink / food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions;
• communicating ticket times and potential problems to the manager on duty and the servers as necessary; providing the highest quality of service to customers and associates at all times;

performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending up local requirements.

Essential Functions

• Greets customers and takes food order; provides information about products and looks for opportunity to up-sell products
• Collects payments and operates cash registers for drinks and / or food served following company established cash handling policies and procedures for all transactions;

secures all monies at the end of each shift

• Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
• Follows all HMSHost customer service, adult beverage and cash handling policies and procedures
• Ensures a clean, sanitized and well stocked bar
• Adheres to all company safety and sanitation policies and procedures

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Must meet state minimum age for serving alcoholic beverages
• Requires at least 1 year of closely related bartending experience, work experience in high volume or fast casual dining restaurant environment preferred
• Requires knowledge of beer, wine, and spirits as well as their preparation and presentation keeping updated on new and revised beverage recipes
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to lift and / or move up to 40 pounds
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Cash handling and customer service experience preferred
• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)Minority / Female / Disabled / Veteran (M / F / D / V)Drug Free Workplace (DFW)

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits.

Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.