POSITION

PURPOSE :

Serve guests in a quick, efficient,

friendly and professional manner that meets or exceeds guest’s

expectations.

ESSENTIAL

FUNCTIONS AND BASIC DUTIES :

Provide friendly, courteous and efficient service to

all guests with

making eye contact, smiling and maintaining proper posture.

T ake

orders and serve food and beverage items to customers in a timely,

enthusiastic and professional manner.

Listen and respond to inquiries using a

positive, clear speaking voice.

Maintain an

extensive knowledge of the menu and offer suggestions of dishes in

accordance to the guest’s preference.

Able to safely

transport hot and liquid items to and from the bar and kitchen areas.

Maintain a

clean Dining Room area.

Anticipate and service the guest’s needs

before requests are made.

Follow proper time and attendance and

uniform procedures.

Able to ascertain a guest’s satisfaction

and handle any problems which may arise and informing a Manager of the

problem and how it was resolved.

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission : To entertain the human race.

PRIMARY PURPOSE :

It is the primary responsibility of the Banquet Supervisor to oversee all aspects of day-to-day banquet services.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Work directly with Banquet Managers on staffing ratios, room lay outs, menu implementation and operation of events as well as closely work with the Catering Manager regarding service of events.
• Review Banquet Event Order and understand the event as planned by the client and catering manager; create diagrams for events.
• Prepare back of house strike sheets for events requiring equipment for service and prepare server assignments for each event.
• Communicate with support departments to finalize details relating to food, beverage, equipment, power and room set up for all responsible events;

oversee the Banquet service staff and ensure they are following department, property and corporate policies and procedures.

Manage Human Resource responsibilities for specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensure quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

MINIMUM REQUIREMENTS :

• High school diploma or equivalent
• Two (2) years of experience in catering and banquets or related field
• Work varied shifts, to include weekends and holidays

PREFERRED :

• Bachelor’s degree
• Two (2) years of experience as a banquet supervisor / captain in an operation of similar size and scope or manager / director experience in a smaller, luxury property
• Four (4) years of experience in catering and banquets or related field

For this position, pay will be variable by location - plus tips.

A Server at Bahama Breeze takes pride in providing attentive and friendly service, which enables their Guests to be carefree as they sip on an island cocktail, tap in to their adventurous spirit as they taste unique items that deliver Caribbean inspired flavors and delight in being able to spend time with their family and friends creating lasting memories.

Servers also ensure Guest touch points are clean and sanitized and create an overall experience that leaves the Guest counting down the minutes until their next Caribbean Escape.

Working at Bahama Breeze means :

• Serving fresh, delicious Caribbean inspired food and refreshing tropical drinks
• Arriving every day with a Happy to be of Service mentality
• Creating an experience where guests can relax and recharge, like they are on a one hour island vacation
• Enjoying a culture that is vibrant, fun and filled with people who have a whatever-it-takes attitude
• Team Members receive competitive salary with weekly pay
• Paid Sick Leave (1 hour for every 30 hours worked, begin accruing upon hire up to 40 hours per calendar year)
• Flexible schedules
• Health and Wealth benefits
• Dining and other discounts
• Career Advancement opportunities

Description

The VISION of the Plaza Hotel & Casino is to be the place to be Downtown and is supported by our MISSION a Downtown Icon committed to building lasting relationships, legendary service & classic gaming with a modern twist.

The renaissance has begun, The Plaza Way!

Our guiding principles are :

• Always do the right thing
• Be respectful and considerate everyone matters
• Deliver more than others think possible
• Show passion for what we do and enthusiasm for who we are

POSITION SUMMARY :

It is the primary responsibility of the Convention Porter to set up and tear down various events in the various convention areas on property.

All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Top 5 Specific Job Functions :

• Maintain the cleanliness of the meeting rooms
• Set-up and breakdown rooms for both meetings and food functions
• Transport any food and beverage trays / items in public areas to service areas
• Stock and organize supply carts with designated materials and equipment, transporting to assigned function area
• Inspect set rooms for cleanliness and agreement to group requirements

Other Specific Job Functions :

• Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people, location of all Hotel function space and names of rooms, all styles of meeting and Banquet room settings and all safety guidelines
• Supervise and assist in maintaining and cleaning of meeting rooms
• Effectively communicate with management and staff in order to fulfill and address any issues or needs requested by the guest or other employees
• Sustain complete knowledge of and comply with all departmental policies / service procedures / standards
• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated items / surfaces, according to OSHA regulations and hotel requirements
• Retrieve clean linen and skirting from Laundry and stock in storage areas
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flip charts, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards
• Set up table linens, skirting and tabletop items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental standards
• Refresh rooms as scheduled, following departmental standards
• Breakdown function areas as scheduled in accordance to departmental procedures, storing all reusable goods and return equipment to specified storage areas
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves / counters; sweep and wax floor
• Performs all other job related duties as requested

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.

It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required :

• Must be 21 years of age or older
• Working knowledge of all related banquet equipment
• Working knowledge of service and set-up standards
• Ability to take initiative and exhibit flexibility
• A highly motivated and energetic personality
• Excellent customer service skills
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• Able to effectively communicate in English, in both written and oral forms
• Previous experience in setting up and tearing down functions and events in an arena or convention center type environment preferred
• Must have interpersonal skills to effectively deal with management, employees and guests, and able to follow directions effectively
• Must possess effective listening skills, strong judgment skills and organizational skills to function effectively under time constraints and within established deadlines

Preferred :

• Previous experience in the hospitality industry or similar environment
• High School diploma or equivalent
• Previous experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS :

Food Handler’s Card

The Plaza Hotel & Casino is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Plaza Hotel & Casino will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Sammy’s Food & Wine, founded in 1989, operates 13+ locations throughout Southern California and Las Vegas and is continuing to add new concepts and locations.

We are known for our eclectic menu, consistent quality, and our signature Messy Sundae ®; and we also just added 20+ exciting new menu items

You’ll be the face of our restaurant and responsible for our customers’ experiences. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude.

If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

Job Duties

• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food / beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Collaborate with other restaurant servers and kitchen / bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment