Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious International Airline for our Newark, NJ (EWR) Location.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : Newark, NJ (EWR)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED :

• Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
• Manage staff and delegate duties
• Acts as primary contact with Airline Management to ensure their satisfaction
• Ensure staff understand and abide by all company standards, policies and procedures
• Review activity reports to establish data required for planning station's operation
• Proactively seek workable solutions to operational challenges
• Monitor staff performance, identify areas that may require additional training to increase efficiency
• Conduct agent performance reviews, monitor attendance and requests for time off
• Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
• Enforce EEOC and unlawful policies, hostile work environment
• Ensure clean and neat work areas
• Give proper shift briefings
• Inform staff of new / revised policies and procedures
• Display positive customer service stance when dealing with clients and customers
• Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
• Remain approachable and accessible to agents and passengers during shift
• Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
• Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
• Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
• Complete required reports in a timely manner and distribute accordingly.
• Promote a professional environment, monitor uniform standards
• Coach and counsel employees
• Visit lounge, if applicable, and ensure customer satisfaction
• Visit / monitor transit operations, if applicable, to ensure that queues are managed
• Plan and monitor oversold flights (transfers, DBC, etc)

SUPERVISORY RESPONSIBILITIES

Entire station while on duty.

Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Long periods of standing and walking long distances
• Periods of long sitting at a desk
• Occasional lifting up to 70 lbs
• Working various hours on a 24 hour clock
• Regular overtime

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Airline Station area
• Various lighting from natural sunlight to fluorescent
• Noise levels from passenger check in area, phone and radio communications
• Repetitive motion from PC keyboard and mouse use.

Hallmark Aviation is seeking a professional Airline Account Duty Manager for a prestigious International Airline. The Duty Manager assists with the Management of the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED :

• Oversee operation and resource allocation to ensure productivity, professionalism, punctuality, grooming and customer service standards are met
• Manage staff and delegate duties
• Acts as primary contact with Airline Management to ensure their satisfaction
• Ensure staff understand and abide by all company standards, policies and procedures
• Review activity reports to establish data required for planning station's operation
• Proactively seek workable solutions to operational challenges
• Monitor staff performance, identify areas that may require additional training to increase efficiency
• Conduct agent performance reviews, monitor attendance and requests for time off
• Coordinate activities with other departments and service providers to ensure operation meets company and government policies and regulations
• Enforce EEOC and unlawful policies, hostile work environment
• Ensure clean and neat work areas
• Give proper shift briefings
• Inform staff of new / revised policies and procedures
• Display positive customer service stance when dealing with clients and customers
• Ensure staff report and remain at assigned positions (boarding, check in counter, transit gate, arrivals, FIS)
• Remain approachable and accessible to agents and passengers during shift
• Monitor shift trade approvals, vacation time, seek volunteers for extra hours when needed
• Ensure that all Personnel Action Forms are completed and signed by all necessary parties then faxed to Human Resources
• Ensure that adequate security exists and that facilities through out terminal comply with safety and environmental laws for all staff
• Complete required reports in a timely manner and distribute accordingly.
• Promote a professional environment, monitor uniform standards
• Coach and counsel employees
• Visit lounge, if applicable, and ensure customer satisfaction
• Visit / monitor transit operations, if applicable, to ensure that queues are managed
• Plan and monitor oversold flights (transfers, DBC, etc)

SUPERVISORY RESPONSIBILITIES

Entire station while on duty.

Directs and coordinates all operational activities involved in managing the station's daily operation, primary contact with station manager to ensure client satisfaction.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Long periods of standing and walking long distances
• Periods of long sitting at a desk
• Occasional lifting up to 70 lbs
• Working various hours on a 24 hour clock
• Regular overtime

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Airline Station area
• Various lighting from natural sunlight to fluorescent
• Noise levels from passenger check in area, phone and radio communications
• Repetitive motion from PC keyboard and mouse use.

Required Skills

LANGUAGE SKILLS

Read, write and speak English fluently.

MATHEMATICAL SKILLS

Statistical and basic math

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior airline supervisor experience
• Proven ability to do extremely well when working under extreme deadlines
• Excellent organizational skills
• Excellent leadership skills
• Successful completion of Duty Manager training

Required Experience

EDUCATION and / or EXPERIENCE

Bachelor degree preferred or industry experience of 5 years

LANGUAGE SKILLS

Read, write and speak English fluently.

MATHEMATICAL SKILLS

Statistical and basic math

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior airline supervisor experience
• Proven ability to do extremely well when working under extreme deadlines
• Excellent organizational skills
• Excellent leadership skills
• Successful completion of Duty Manager training

Client is seeking a Billing Clerk with proven analytical skills and Communication Abilities. Hands-On Role performing issuing of invoices, credit memos, to customers in paper or electronic format with supporting documentation.

Motivated individual with excellent planning and organizational skills, displays attention to detail, proficiency with systems and technology.

Must be able to work in a fast-paced environment, performing multiple tasks / projects with defined deadlines. Maintaining systems for item codes, customer codes and other related sales inputs .

CLIENT SERVICES / Responsible for supporting Octagon’s client business and day-to-day management of regional-based client programs.

We are currently seeking an enthusiastic and highly motivated Senior Account Executive (SAE) to join a diverse team working with a major travel industry leader's partnership portfolio spanning across professional baseball, basketball, hockey, soccer and more.

This person will be required to work from the client's office 1-2 days per week located in New York City. This person will support the client in New York as well as the Senior Account Manager and Group Account Director that will be remote on various tasks throughout the year.

This role is ideal for someone that is passionate about sports with a minimum of one year of partnership experience. This SAE must have exceptional organizational skills while working flexible hours as partners sit in multiple time zones.

Domestic travel will be required as necessary to attend partner meetings and events.

The team is looking for someone who can support the day-to-day communications with partners and clients, manage hospitality and ticketing assets, weekly status reports, and other administrative duties as assigned.

The work you’ll do

• Serve as a reliable agency contact for client sponsorship team and internal cross-functional client teams
• Day-to-day support of regional-based sports properties and talent relationships
• Day-to-day contact within Delta for regional sports-based initiatives
• Manage and participate in weekly status meetings by crafting agendas, driving the discussion, and providing recap summaries
• Consistently stay up-to-date with the travel industry and the sports world
• Prepare program documentation and wrap-up reports including results tracking for the season and key events
• Assist in asset management (i.e., audit compliance, ticket allocations, and financial tracking)
• Support budget tracking and timely reporting
• Support other team and account-wide activations

The bigger team you’ll join

Where others see complexity, we see possibility.

Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group. But if that classification doesn’t do it for you, and it shouldn’t, let’s take it a step further.

We are what we believe. And we believe that while the world of sports and entertainment is full of opportunities and possibilities, sometimes the amount of choice can seem a little overwhelming. Even daunting.

That’s where we come into play.

At Octagon, we inspire brands, talent, and our people to see the world for all its potential. We then help break down the complexity and push forward so you can make your next right move.

Who we’re looking for

• 2+ years of experience, preferably within either the entertainment, sports sponsorship, or event marketing industries
• Property management experience is a strong plus
• Confidence serving in a customer service capacity
• Strong understanding of the sports sponsorship space
• Capacity to become knowledgeable on our client’s industry, brand, and product offering
• Experience in creating exceptional integrated marketing programming
• Extremely detail-oriented; ability to prioritize and balance multiple tasks simultaneously while producing quality work within deadlines
• Strong self-starter with excellent team dynamics; remarkable sense to be proactive and jump in wherever needed
• Demonstrated ability to work as part of a team while also able to solve problems effectively and independently
• Strong interpersonal and communication skills (both oral and written)
• Exceptional work ethic, a strong desire to succeed, and willingness to learn intellectually curious
• Extraordinary proficiency with Microsoft Office Software (specifically PowerPoint, Excel, and Word)
• Collaborative in nature with a no job is too small positive attitude
• Ability to take direction and run with it
• Travel and weekend / holiday work as necessary, around 10%

This position pays $50,000, is overtime-eligible, and comes with a comprehensive benefits package.

Octagon’s comprehensive benefits package includes :

• Unlimited PTO policy we understand you need time for play!
• Competitive medical / dental / vision insurance plans with FSA / HSA and Dependent Care FSA options. Pet Insurance for those who need it too!
• Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary / secondary caregiver status
• Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)
• Pretax Transportation / Commuter Benefits and Parent Travel Program
• Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA), and more
• Discount portal for everyday goods and services
• Employee Resource Groups and inclusive diversity programming and initiatives
• Personal Development programs

Please also know that the well-being of our employees, partners, fans and consumers are top of mind to our agency, and we are taking measures to ensure proper health and safety initiatives and protocols are in place for our events and activations.