HNL Airline Club Attendant

Job Locations : US-HI-HONOLULU

System ID : 761647

Category : Food Service

Employment Status : Full-Time

Unit Name : UNITED CLUB HNL PER PAX

Unit Contact : [email protected]

Target Hourly Rate : $14.00

UNIT DESCRIPTION : Location : Daniel K. Inouye International Airport, Honolulu, HI

In order to work at the Daniel K. Inouye International Airport, the successful applicant must :

• Complete and pass HNL's TSA badging process
• Obtain a valid HNL Security ID / Badge
• SHIFTS ARE SUBJECT TO CHANGE BASED ON OPERATIONAL NEEDS

Benefits Eligibility :

Full-Time Benefits : At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance.

We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).

Position Summary :

The Banquet Support Wait Staff will provide prompt and courteous service to all customers. Provide customers with efficient and attentive service while exceeding the customer’s expectations.

The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities :

• Greets and seats customers.
• Presents customers with menus.
• Serves food to customers at a limited number of tables, using proper rules of etiquette.
• Makes appropriate meal and beverage suggestions and answers questions regarding food preparation.
• Writes a food check and / or memorizes the order.
• Relays the order to the kitchen.
• Accepts payment, refers customers to the cashier or operates the cash register.
• Cleans and sanitizes work stations and equipment and assists in clearing and resetting tables.
• May carve meat, fish or poultry and / or prepare flaming dishes and desserts.
• May carry and distribute supplies and equipment.
• May assist others in the preparation of foods and properly store food.
• May total bills and may be asked to respond to complaints regarding food or service.
• May operate dishwasher or assist with washing dishes, glassware, silverware, utensils, pots and pans.
• May assist with stocking food inventory.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements :

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule is helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for a scheduled shifts on time with satisfactory regularity.

Experience / Knowledge :

• High School diploma, GED, or equivalent experience.
• 0 to 1-year related experience.

Skills / Aptitude :

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Ability to listen carefully to their customers’ orders, explain drink and food items and make menu recommendations.
• Ability to provide clear directions and respond accordingly to employees.

Physical Requirements :

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and frequently lift up to 35 pounds and occasionally lift / move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location) :

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat / cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

Our Pacific Aviation family creates an environment where together, we can all succeed.

Pacific Aviation provide airport passenger-handling services to the world’s finest airlines. Our team members are the reason for our 25-years of success.

Although we began on the west coast, we currently support over 10 airports across the country.

The ideal candidate for our Account Manager at Honolulu International Airport is a bright, ambitious, and motivated professional.

If you love delighting customers in the travel industry and have a passion for front-line leadership, apply today!

Requirements

• 2+ years experience of Leadership position with a focus on customer / client relations
• 1+ years Aviation / Ground Handling experience
• Experience with development and expansion of new station / location
• Ability to pass background check and hold Airport ID with CBP access approval (Customs Seal)
• Ability to work Early Morning- Midday shifts

What you bring :

• Exceptional leadership skills including commitment to developing team members
• Self Motivated and ability to succeed with little guidance
• Ability to analyze and proactively resolve problems
• Ability to build and maintain strong relationships with the Customer Airlines
• Excellent communication and presentation skills
• Strong business acumen and integrity
• Ability to work well under tight deadlines and manage multiple tasks

What you will do :

• Manage Pacific Aviation's flagship account at Honolulu International Airport and plan for growth
• Coordinate with all Pacific Aviation Departments to ensure internal and external needs are satisfied
• Effectively oversee budget and operate within the contracted labor hours
• Ensure compliance with established company, airlines and airport policies, procedures and standards
• Oversee the Safety & Security policies, programs and procedures

Benefits

• $65k Base
• 401k w / employer match
• Paid Time Off
• 100% employer subsidized healthcare (Medical, Dental, Vision)
• Paid Training
• Pathway for promotion

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

During the application and onboarding process, you may be asked to share your personal characteristics and data with us.

This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Summary

An Agent Premium Club performs duties and activities within First Class and Business Class lounges, during the entire shift.

An Agent Premium Club will attend and cater to all passengers within the assigned work area. Offers efficient and professional customer service and resolves passenger problems as required.

Remain cognizant of WFS staff, security contractors, and visitors' activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

Responsibilities may include, but are not limited to :

• Preparation and set up of lounge area for opening and closing.
• Greeting passengers, assisting and answering questions.
• Directing passengers to airline representative if needed for further assistance.
• Bartending (Must be at least 21 years of age).
• Stocking and replenishing supplies and newspapers, etc.
• Maintaining coffee, snacks and beverages.
• Preparing hot meals in the oven, cold meals and cold cut trays, etc.
• Maximum cleaning, i.e., cleaning tables, bar, and service areas, etc.
• Washing and drying dishes and glasses.
• Ability to deal with problems involving several concrete variables in standardized situations.

Minimum Requirements

• HS Diploma, GED or Equivalent.
• Previous operational experience required, preferably waitress / waiter or bartender.
• Excellent interpersonal and communication skills required. Must have ability to work under pressure.

Preferred Skills

• Reports to work on a regular and timely basis.
• Ability to read, write, fluently speak and understand the English language.
• Demonstrates qualities of leadership, initiative, and judgment.
• Flexibility to work weekends (i.e., Friday, Saturday, and Sunday), holidays, rotating shifts, extended hours due to delays or shortage in manpower and days off.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Physical Requirements / Working Conditions

Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot recognition offered through Awardco!
• Need health insurance? Health Benefits with multiple options for fulltime employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Airline Lounge Supervisor. (FT) 401k, Med, Dental, Vision, parking, meals

Position Summary :

• The Supervisor - Food may work in any type of food location on client premises.
• This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and / or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities, or other establishments.
• This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business.
• The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.
• These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities :

• Understands and follows all policies and procedures.
• Assists in ensuring a safe working environment throughout the facility for all employees.
• Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.
• Responsible for orientation and training of employees.
• Performs day-to-day assignments in addition to oversight duties.
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Promote the development of the food service team.
• Attends all allergy and foodborne illness in-service training.
• Reports all accidents and injuries promptly.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications & Requirements :

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends, and some holidays.
• Attends work and shows up for a scheduled shift on time with satisfactory regularity.

Experience / Knowledge :

High School diploma, GED, or equivalent experience.

Skills / Aptitude :

• Must be able to coordinate the routine responsibilities of staff and resources.
• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to provide clear directions and respond accordingly to employees.
• Ability to use a computer.

Physical Requirements :

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods (up to 8 hours).
• Ability to reach, bend, stoop, push and / or pull, and frequently lift to 35 pounds and occasionally lift / move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location) :

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat / cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.

Benefits Eligibility.

Full-Time Benefits : At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance.

Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo.

We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program, and other discounts (eligibility varies by unit and may not be available to all employees).

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.

About Sodexo :

Sodexo was created in 1966. Today, we are the global leader in sustainable food and valued experiences at every moment in life : learn, work, heal and play.

We believe in creating a better day for everyone to build a better life for all.

Hallmark Aviation is seeking a professional Airline Account Manager for a Prestigious Airline for our Kahului-Maui Location, and other Seasonal Locations.

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

DEPARTMENT : MAUI, HI (OGG)

REQUIREMENTS AND SKILLS NEEDED :

Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writing

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred : Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours

SPECIFIC DUTIES INCLUDE :

Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements :

PREVIOUS AIRLINE EXPERIENCE

At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills : Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Required Skills

Required Experience